Hallmark Casino - Player’s withdrawal has been delayed.

I have been waiting for months for my withdrawal and every time I think I've got everything taken care of they come up with another excuse and this is ridiculous I'm off work due to the pandemic and now I have covid and I need some money to get medicine

Dear Loni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC account verification successfully in the past? Which payment method you have opted for to withdraw your winnings? Have you withdrawn any winnings previously in this casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

They have all of the information that is required to receive a withdrawal I've sent it several times actually. Do you have an email address you can give me so I can forward you some emails?

Dear Loni,

My email address is petronela.k@casino.guru.

Thank you very much for your reply and for forwarding the relevant screenshots. Do I understand it correctly that your preferred payment method to withdraw the winnings was bank transfer? Have you withdrawn any funds successfully in the past from this casino? Have you completed KYC account verification in the past?

Lastly, I would strongly advise against sending your username and password to anyone else in the future. There are several possible challenges if you share your login information with a third party. I would like to inform you that I won’t use your login information under no circumstances. Thank you in advance for your reply.

Dear Loni,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.