Hallmark Casino Review

The player from United States had her winnings cancelled to a rule forbidding a redemption of multiple consecutive Free Bonuses. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany has been accused of opening multiple accounts. Admittedly, his friend had an account in the same casino. After a closer examination, we ended up rejecting this complaint as unjustified.

The casino had a rule about maximum winnings in case the deposit had not been not properly credited to them or had been delayed. This happened to the player who made a deposit with a gift card, lost all of that money, and later made a new deposit of 50 USD. Each time he received a confirmation of the transaction. Everything seemed to be in order and the player managed to win 500 USD. He requested a withdrawal which was rejected due to a dummy transaction made previously. The casino's unjustified action was to pay only partially the player's winnings due to an unaccounted deposit from the gift card. In the end, they paid out only 162 USD.

The player from Canada had problems completing the KYC and he was accused of using fake money. He decided to lose all his winnings. We were forced to reject this case due to a mismatch in both the deposited amount and the date of the transaction.

The player from United States has requested his withdrawal three weeks ago. It has been pending since due to ongoing account verification. We closed the complaint as ‘unresolved’ because the casino failed to reply.

The player from the US requested a withdrawal. Then his winnings were confiscated because he breached the bonus T&Cs. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States had her withdrawal cancelled in the past, due to redeeming a bonus with a pending withdrawal. The player would like to avoid making the same mistake this time. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the US is struggling to receive his winnings, even though he sent the documents for verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States has contacted the casino live chat enquiring about VIP status and bonuses. The player’s dissatisfied with the way the conversation was handled. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Portugal has been accused of redeeming multiple free chips and his promotional winnings were cancelled. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States is claiming that her balance disappeared after she has logged out from her account. Unfortunately, we’re rejecting this case as unjustified. No further investigation is needed.

Tariq, a player from Oman, has played in many Rival games casinos, and has noticed that in Hallmark Casino there is some difference in how the games work. He is worried about software fairness in this casino.