The player from Germany had his winnings voided without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Hallmark Casino - Player’s winnings have been voided.
Amount: €2,000
Hallmark Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Had over $ 5000! Wanted to withdraw $ 2000! I wrote on live chat how I would do with the payout. The live chat suddenly said that was not possible. Whether I always play with real money. Now is all of a sudden All my money gone! I wrote to the live chat and now I don't get an answer. Never play again at the. They are the biggest cheating club ever. Had played a lot at another online casino, but that has never happened to me. Beware, they are scammers !!!!
Automatic translation:
Public
Public
4 years ago
Dear Tommy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you been given any explanation from the casino why your winnings have been confiscated? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Have you accumulated your winnings with or without active bonus? If yes, please advise which exact promotional offer it was.
I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.
Best regards,
Petronela
