HomeComplaintsHallmark Casino - Player’s winnings have been voided.

Hallmark Casino - Player’s winnings have been voided.

Amount: €2,000

Hallmark Casino
Safety Index:Below average
Submitted: 10 Aug 2020 | Case closed : 26 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany had his winnings voided without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Had over $ 5000! Wanted to withdraw $ 2000! I wrote on live chat how I would do with the payout. The live chat suddenly said that was not possible. Whether I always play with real money. Now is all of a sudden All my money gone! I wrote to the live chat and now I don't get an answer. Never play again at the. They are the biggest cheating club ever. Had played a lot at another online casino, but that has never happened to me. Beware, they are scammers !!!!

Automatic translation:
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4 years ago

Dear Tommy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you been given any explanation from the casino why your winnings have been confiscated? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Have you accumulated your winnings with or without active bonus? If yes, please advise which exact promotional offer it was.

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

 

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4 years ago

Dear Tommy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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