Hallmark Casino - Player’s deposit has never been credited to his account.

I deposited approximately $89 into my account via bitcoin.  I used the address they provided.  The money was sent to said address, and they did not credit my account.  They keep saying, just e-mail us.  I've emailed them with documentation and they have done nothing.  This is ridiculous.

Dear David,

Thank you very much for submitting your complaint and forwarding your deposit receipt. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much David for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi David, 

I looked at your case and the attached document and will now contact the casino. We'll see what can be done here.

We would like to ask the Hallmark Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Hello David,

I tried to contact the casino repeatedly, but it failed to reply. The email has been verified, but nobody responded. I’m afraid, there is not much that can be done without the help of the casino. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the change of rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

Best regards,

Peter