The player from Ecuador had deposited money to the casino, but the funds had not been credited to the account yet. Despite the Complaints Team's attempts to gather more information and request for payment receipts, the player did not provide the necessary details. As a result, due to a lack of response and information from the player, we were unable to investigate the issue further and the complaint had been rejected.
GuruPlay Casino - Player's deposit is not credited.
Amount: $50
GuruPlay Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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7 months ago
Dear davidbaby2023,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
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7 months ago
Dear davidbaby2023,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
Translation
Hello my dears
If I need help making the payment of 50 dollars, please deposit it to play.
That first deposit I made
Automatic translation:
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6 months ago
Thanks for your response.
Please could you forward the payment receipt and any relevant communication between you and the casino to tomas@casino.guru
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