HomeComplaintsGuruPlay Casino - Player's deposit is not credited.

GuruPlay Casino - Player's deposit is not credited.

Amount: $50

GuruPlay Casino
Safety Index:Low
Submitted: 12 Oct 2023 | Case closed : 13 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Ecuador had deposited money to the casino, but the funds had not been credited to the account yet. Despite the Complaints Team's attempts to gather more information and request for payment receipts, the player did not provide the necessary details. As a result, due to a lack of response and information from the player, we were unable to investigate the issue further and the complaint had been rejected.

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1 year ago
Translation

It has not been credited yet

Automatic translation:
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1 year ago

Dear davidbaby2023,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

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1 year ago

Dear davidbaby2023,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago
Translation

Hello my dears

If I need help making the payment of 50 dollars, please deposit it to play.

That first deposit I made

Automatic translation:
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1 year ago

Thanks for your response.

Please could you forward the payment receipt and any relevant communication between you and the casino to tomas@casino.guru

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1 year ago

Dear davidbaby2023,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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