GuruPlay Casino

Case summary

The player from South Africa was seeking guidance on how to process a withdrawal. However, she had not responded to our inquiries for additional information, which hindered our ability to investigate her complaint. As a result, we were compelled to reject the complaint due to lack of response from the player.

Discussion

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vhelaohi

Bronze

South Africa

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2 years ago

Im asking on how to withdraw

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Veronika

Complaint Resolution Center Deputy Team Lead

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2 years ago

Dear vhelaohi,

Thank you very much for submitting your complaint. I'm sorry to hear that you are facing difficulties with withdrawing your winnings. Before we proceed with resolving your case, could you please specify the name of the casino's website where you are facing this issue?

Also, please let us know if you accumulated your winnings with or without an active bonus. We hope to resolve this issue as soon as possible. Thank you in advance for your response.

Best regards,

Veronika

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Veronika

Complaint Resolution Center Deputy Team Lead

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2 years ago

Dear vhelaohi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Veronika

Complaint Resolution Center Deputy Team Lead

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2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

GuruPlay Casino - Player needs advice on withdrawals.

Player stopped responding

Amount: R400

Case summary