The player from Denmark had expressed a desire to delete his casino account. We had reached out to him for clarification but received no response despite having extended the complaint timer by 7 days. Due to the lack of response, we were unable to investigate further and had to reject the complaint.
GuruPlay Casino - Player is seeking account deletion.
Amount: ??
GuruPlay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
GuruPlay Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I would like to delete my account, but I don't know how to do it. Could you do it for me?
Automatic translation:
Public
Public
1 year ago
Dear Haval,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue.
Do I understand correctly that you wish to delete your account at GuruPlay Casino? Or are you referring to your account here at Casino Guru? Please let me know.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
