GunsBet Casino - Welcome bonus cancelled.

I deposit 30 euro for a first time in that casino and i receive a 100% welcome bonus. I  play slots and i saved my bonuses for the end(like a bonus hunt). When my balance was 0 they automatically cacelled my welcome bonus and all the winnigs from the bonuses i collected are gone(i played them but the balance not updated). They told me that because of the bonus was cancelled any winnings afterwards was gone.

I receive that as a response

"Your funds were charged off by the system, as you put off bets during the wagering period. And the system shows that first you completed the bet on the already lost bonus. The winnings from this bet were credited to the balance, and then it was charged off (since the winnings were on bonus money, and the bonus was already lost)."

Is that legal?

Hello Faidros.

Thank you very much for submitting your complaint and sharing your negative experience with the Gunsbet Casino. The casino cancelled your welcome bonus because of breaking maximum bet rule, is that right? Could you also provide us with the statement you have received from the casino?

Dear Faidros,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

No, the casino when the balance was zero automatically delete the welcome bonus, so all the winnings from the bonuses that i collect was charged off. here is the latest e-mail that i received from the casino.

"Your funds were charged off by the system, as you put off bets during the wagering period. And the system shows that first you completed the bet on the already lost bonus. The winnings from this bet were credited to the balance, and then it was charged off (since the winnings were on bonus money, and the bonus was already lost).

It is all written in our bonus terms and conditions. Please follow this link: https://www.gunsbet.com/bonus-terms (General Terms, 18) or just open the screenshot attached. http://prntscr.com/qc0nb0

Best regards,
GunsBet Casino team!"

Dear Faidros.

Casino.Guru has just finished with the investigation. We are sorry to inform you, but we are forced to reject your case. Since you have saved the bonus rounds for end, you have clearly breached the bonus T&Cs (exactly as the casino informed you). Let us know if you need any further assistance.

Best regards, Jozef