The player from Denmark requested a withdrawal. It wasn’t processed even if the account has been verified successfully in the past. We rejected the complaint because the player didn't respond to our messages and questions.
GunsBet Casino - Player’s withdrawal has been delayed.
Amount: €8,000
GunsBet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
GunsBet Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
All documents are in place,
They keep pulling it out for long stretches.
Emails from 6-8 'different' employees about different issues.
Has previously withdrawn up to 4000, -euro without any problems.
I tend to be well pleased with gunsbet, but maybe they've got new owners?
Right now, at least, nothing is in control of them. So be careful about playing there if you plan on making a payout.
They just went from 8/10 in my grade to 3/10
Automatic translation:
Public
Public
4 years ago
Dear Karsten,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. How long ago you have completed your account verification in the past? Did you change any of your personal details or depositing methods since your last account verification?
Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
