Gratorama Casino - Player’s struggling to withdraw her winnings.

Bonus 7 euro, vandt DKK 4.000,00...

Efterfølgende indbetalt som krævet af Gratorama for udbetaling, herefter skulle et stort beløb spilles op før udbetaling...

Nåede efterfølgende at vinde DKK 7.500, som blev accepteret til udbetaling....

8 dage med daglige mails, utallige dokumentationer, og Tommy Berger hos Gratorama fortsætter med manglende dokumentationer, dog er alt plus mere tilsendt pr. mail..

Efter den sidste mail, hvortil min underskrift på et dokument fremsendt af Gratorama manglede, blev dette også gjort, altså ikke mere udestående dokumentation....

MEN f. om Tommy Berger fra Gratorama vælger at ignorerer, og efterfølgende sættes beløbet retur til min konto hos Gratorama til at spille op....

Udbetaling totalt håbløst.....

I bedes venligst udelukke Gratorama for danske spillere..

På forhånd TAK

Dear Jane,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Gratorama Casino is excluded for the Danish players in our review:

I have checked the terms and conditions, and this is what I found:

"Participation in the activities and games of Gratorama:

You warrant and represent that: you are not a resident of: USA, Israel, France, French Territories, Netherland, Belgium, Spain, Italy, Denmark, Bulgaria, Cyprus, Iraq, Algeria, Morocco, Jordan, Pakistan, Tunisia, South Africa, Australia, Iran and UK."

I would like to emphasize two important facts from our Fair Gambling Codex:  

https://casino.guru/fair-gambling-codex-for-casinos#restricted-countries

"For a casino to be classified as a 'fair casino' or a 'fair and safe casino' by our review team, it must not allow players from restricted countries to create an account and play. The check for restricted countries must be done during the account-creation process."

https://casino.guru/fair-gambling-codex-for-casinos#restricted-bonuses

"For a casino to be classified as a 'fair casino' or a 'fair and safe casino' by our review team, it should not allow players to receive a bonus that is not meant to be received by them because of country restrictions."

To summarize: Casinos should only give bonuses to players who are allowed to get them according to the Bonus T&Cs. And if the casino makes the mistake of granting a bonus to a player who shouldn't have received it, the casino shouldn't take it away from them. Instead, the casino should accept that it was their mistake and pay out the winnings to the player.

Jane, I would like to ask you for a confirmation, that you haven’t used a VPN (Virtual Private Network) to alter your location, when opening the account and you’ve submitted Denmark when completing the Registration.

Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much Jane for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jane

I looked at your complaint and will do my best to help you. In this case it is very important to distinguish whether the casino gave you the bonus automatically or you activated it yourself. Also please advise if you have used a VPN.

Ikke korrekt, jeg aktiverede bonus 7 euro, vandt DKK 4.000,00 skulle efterfølgende spille et stort beløb op og indbetale, vandt dog igen DKK 7.500, 00 som blev accepteret af Gratorama til udbetaling...

MEN Gratorama forsøger ihærdigt at undgå udbetaling..

Med venlig hilsen

Jane Søegaard Christensen

From what Jane wrote before it is not clear what exactly happend in this case. I would like to invite Gratorama Casino into this conversation. Please advise why player is not able to withdraw her winnings.

https://www.vegasslotsonline.com/reviews/gratorama-casino/

https://www.vegasslotsonline.com/

Citat...

Gratorama Casino

 Players from Denmark accepted

VISIT CASINO

Great sign up deal and bonuses available to new and ongoing members.

Grade A slots machines and scratch card machines for players to enjoy.

No download required with a very simple sign up process, making things quick and easy.

Site says one in three spins will result in a win – so great chances for players to scoop prizes.

skærmbillede

Have you registered based on information from the site you mentioned? This is just info website and it happens that they don’t have right and actual data. Let’s wait for Casino’s statement.

Venligst, spillerne kan ikke få udbetalt, grundet ualmindelig mange oplysninger, kontoudtog, elregningen, utallige billeder af kort, kørekort, gult sygesikring, totalt vanvittigt hvad de vil have af oplysninger...

Når så man endelig kommer i bund, ignores....

Fandme et smart Casino, måske lidt for smart...

OG så yderligere sættes gevinster retur til de kære spillere, så beløbet kan spilles op..

Dear Jane,

Thank you for sharing your feedback with us.

We would like to start off by saying that it is our top priority to process the Withdrawals of our players within the set time frames.

In your case, the delay was caused due to the fact that we had to fully identify you and receive your bank details to process the funds.

We are happy to inform you that your winnings would be paid by the end of the day.

Please note that we are looking into fully blocking Denmark registrations however the usage of VPN devices makes it a bit difficult for us.

Following from the above, once your withdrawal is processed, we would close down your account.

We do hope that the above decision is satisfactory for you, however if it is not, please do not hesitate to contact us directly at support@gratorama.com.

We wish you all the best in the future!

Kind Regards,

Gratorama Casino Team

Takker for lukning af konto, TAK...

Sendt cirka små 60 mails for udbetaling...

Hertil fortsætter Gratorama med yderligere dokumentationer som er sendt utallige gange..

Ydermere udbetales gevinster over 4000 Euro ikke af Gratorama...

Det vil sige, at vinder du en stor gevinst, vil det tage år at få udbetalt, plus ikke utallige, men mere end 500 mails...

Personligt med dokumentation burde Gratorama lukkes af danske og udenlandske casinoer...

Det er en kamp for udbetaling, hvortil Gratorama forsøger med at tilbageføre gevinster til spillernes konto..

Gratorama er totalt utroværdigt og burde forbydes, virkelig ikke okay at lokke spillere til, for derefter ikke at udbetale selv mindre beløb...

Jeg er dybt og inderligt chokeret over at Gratorama ikke forbydes både for danske spillere og udenlandske...

Gratorama burde ganske enkelt forbydes alle former for aktiviteter, et FUP firma af format, som jeg som storspiller aldrig har har oplevet tidligere..

Guru gør noget, STOP denne form for direkte røveri...

På forhånd TAK

Var lige inde og kigge hos Gratorama, min konto er fortsat aktiv...

Afventer, at jeg fortsat skal sende utallige mails til Gratorama, OG at udbetaling bliver forsinket eller helt udelukket..

Det er så usympatisk og direkte ulovligt...

Undertegnede syntes det er synd for spillere, ikke mindst hvis de er så heldige at vinde en stor gevinst...

Hvordan kan det være tilladt for Gratorama at fortsætte????

OG når så sådan en som mig tillader sig at gå til kampen, bliver jeg smidt ud...

Selvfølgelig helt i orden, da jeg ikke kunne drømme om at sætte så meget som en Euro på Gratorama fremadrettet..

Gratorama er så absolut ikke anbefalesværdigt, PUNKTUM..

Kære Casino Guro, luk alle former for danske spillere...

Alle vil være jer dybt taknemmelige..

På forhånd TAK

Gratorama valgte lige at sløjfe 100 euro....

Hvis Gratorama fortsætter med denne form for udbetalingspolitik, så stopper alle former for Casino, så er det ud over almindelig pli...

CITAT

Vi vill informera dig om att din utbetalningsbelopp har reducerats(korrigerats) i samband med våra villkor gällande de 70 SEK gratis bonus, som du fått vid registreringen.

Enligt villkoren, så kan man inte vinna mer än 200 EUR med de 7 EUR gratis bonus, innan man har gjort sin första insättning.

Dear Gratorama Casino,

Thank you for the answer and we really appreciate your approach.

Jane, your account will be closed automatically when the payment will be processed. As you can see from Casino’s statement the money will be paid by the end of the day. Contact me when money arrives, please.

Bonus 7 euros, won DKK 4,000.00, could not be paid out until I paid in.

Paid up to which I had to play a large amount before paying out ..

After that I was lucky again and won DKK 7,500.00, which was accepted for payment, and then Gratorama allows himself to reduce payment ..

Quote ..

"Hi Jane,

Grattis !!! Your withdrawal request has been approved.

Please note that the sum of 568 has been paid out by bank transfer and will be visible and available to you within 4-8 business days.

We would like to inform you that your payment amount has been reduced (corrected) in connection with our terms regarding the 70 SEK free bonus, which you received at registration.

Under the terms, you cannot win more than EUR 200 with the EUR 7 free bonus, before making your first deposit. "

Out of 50 emails, the below quote was attached to each one if a player is not daily persistent with daily repetitions, no payout .. GATORAMA is trying hard to tire his player to avoid payout ...

Quote ..

"If we do not receive the said documents from you within 8 working days, we have no choice but to refuse your withdrawal request and credit the expected assets back to your Gratorama account."

Bonus 7 euros, won DKK 4,000.00, could not be paid out until I paid in.

Paid up to which I had to play a large amount before paying out ..

After that I was lucky again and won DKK 7,500.00, which was accepted for payment, and then Gratorama allows himself to reduce payment ..

Quote ..

"Hi Jane,

Grattis !!! Your withdrawal request has been approved.

Please note that the sum of 568 has been paid out by bank transfer and will be visible and available to you within 4-8 business days.

We would like to inform you that your payment amount has been reduced (corrected) in connection with our terms regarding the 70 SEK free bonus, which you received at registration.

Under the terms, you cannot win more than EUR 200 with the EUR 7 free bonus, before making your first deposit. "

Out of 50 emails, the below quote was attached to each one if a player is not daily persistent with daily repetitions, no payout .. GATORAMA is trying hard to tire his player to avoid payout ...

Quote ..

"If we do not receive the said documents from you within 8 working days, we have no choice but to refuse your withdrawal request and credit the expected assets back to your Gratorama account."

Kære Casino Guro, er det okay med GATORAMAs udbetalingspolitik?

Sløjfer lige 100 euro, hvortil jeg har indbetalt og spillet det beløb op som GATORAMA insisterede på...

Min udbetaling på 965 Euro blev accepteret af GATORAMA..

Jeg har overholdt samtlige af GATORAMAs udbetalingspolitik, sendt nu 72 mails til Gratorama med dokumentation, alle dokumentationer ønskes gentaget af Gratorama, således 72 mails...

De uhyre mange gentagelse af dokumenter, er totalt ude af proportioner.....

LUK GATORAMA..

På forhånd TAK og TAKNEMMELIGHED

Jane Søegaard ***********

Et endnu smart trick fra GATORAMA er at smide spillere ud, således kan der ikke opsættes for eksempel kommentarer/stjerner i ask gamblers og andre former for Trustpilot..

Det bliver sjovere og sjovere med GATORAMA...

There is nothing more we could do now, only to wait until the funds will be paid to you. Please, be so kind and send us just relevant information. We really want to help you but sending us inapplicable information is not helpful. Free bonuses don’t have unlimited withdrawals and Casino has full right to reduce your winnings from free bonus.

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play. When you’ll receive the winnings, please let us know.

Payouts from GATORAMA are extremely troublesome if they are also deducted from a larger reward, on grounds that have no relevance whatsoever to Gratorama's own casino terms.

A single small payment is a logistical nightmare ..

Delayed and non-payment over a reasonable period of time in accordance with GATORAMA's own terms and conditions for withdrawal policy.

The Gratorama casino terms are read through, to which I have complied all, such as deposit, the bonus game up, actually 2 times, according to GATORAMA's own terms, fees, verification and security requirements etc .....

AND then to finish, you are thrown out as a player by GATORAMA when you are persistent with payout, smart, because then no comments can be set up for other players !!

Have to admit that I have reached the POINT of Gratorama, which, in addition, sends replies via Guro containing a one-time slurry without any FACTS ..

Dear Gratorama, I put up my criticism through another player who has had the exact same course ...

In GATORAMA's case, it is as far away as no other casino will offer its players ..

HALLELUJA, where it runs for GRATORAMA, so uncommonly nasty.

Citat fra ASKGAMBLERS'

OG DER ER UTALLIGE PÅ SAMME NIVEAU..

JULY 18, 2019

DISLIKED

They are trying to delay payment, I play at many casinos so I know what to sent for verification, and everything approved, but they did not see I already sent my skrillinfo, because I wanted my cashout with skrill, now they ask you have to open skrill or moneybookers and sent us proof then we will do the cashout there, but I sent my driver's license, my proof address, my proof bank account and my proof skrill account fully verified skrill customer. In 1 email which I sent several times, because I did not get a response. Went to chat to ask why do I have to sent this, you have it, this guy says I don't understand the problem????? As all of us online players we have the info to do verification standby because you know it. I screens hot all the conversation and I have every email. Really not the right way, for me this is not correct. They have the info why you want it again(also sent It immediately after I got the mail. But they want to move it to the weekend and hope you will play in the meanwhile so they don't have to pay. This is exactly why I don't play, normally I get my money and begin playing again, but this makes me mad!!!

Så er beløbet på min konto Euro 568..

Jeg vandt Euro 965, overholdte samtlige af Gratoramas vilkår ifølge deres egen Casino politik helt ned til sidste detalje..

Gratorama godkendte Euro 965 til udbetaling, efterfølgende sættes beløbet ned med EURO 200, uden nogen form for relevans i forhold til Gratoramas egen politik..

Plus selvfølgelig en kamp på små 74 mails...

Euro 200 bedes fremsendt per omgående til min konto, hertil henvises til Gratoramas egne vilkår...

Hvis et CASINO ikke overholder sin egen udtrædelsedpolitik, hvor er vi så henne?

Denne form for Casino burde stoppes per omgående...

På forhånd TAK

Jane, when you took a €7 bonus with Gratarama casino, you accepted the bonus terms and conditions.

These conditions are clear:

The same information is on our website.

If you check the free bonuses in other casinos, you will discover that each of them has a maximum winnings rule and that €200 is a very high value for a free bonus – there are bonuses from which you can withdraw much less (€5, €20, €50)

Free bonuses have a purpose of introducing the casino to new players and give them a chance to try the games. They are like free samples in the supermarket. You can take one piece and try, but you should not take all of the pieces. So as you can see, the limitation has a reason.

I am very sorry, but in your case the casino has right, and the amount what they send you is correct.

Still, there is no reason to be sad. You managed to win, so enjoy it.

About the issue, with the support, I cannot say what was wrong in your case, but we tested the Gratorama support several times before COVID-19, and they were speedy and professional. So If you experienced some troubles, we are very sorry for that, and we hope this situation is only temporary.

I hope you understand.

If you don't have any other troubles with this casino, I will close the complaint as "solved."

Venligst, skal jeg virkelig pointere utallige gange, gratis bonus spillet op ifølge jeres egen udbetalingspolitik, PUNKTUM...

OG i acceptererede udbetaling på Euro 965...

NEJ jeg fatter ikke en prut, og det er til Gratorama at overholde jeres egen Casino casino regler, hvilket I ikke har overholdt...

Venligst jeg tager gerne en retssag, koste hvad det vil, af hensyn til andre spillere fremadrettet..

Jeres udbetalingspolitik burde I selv overholde..

Look Jane,

we are the 3rd party mediator. We have examined your complaint and decided you are not right. Gratorama Casino has Curacao license and if you are not satisfied with our decision you can write an email to Curacao licensing authority for free: (Here is the email - please use this complaint as a reference when you will write them) complaints@gaminglicences.com. They will much likely reject your request but that’s only my opinion. If you decide to hire a lawyer, I would do so only after contacting the licensing authority. I'm very sorry, but I believe that we analyzed the complaint and explained it correctly.

Although Jane didn’t agree with our conclusion, we decided to close this complaint as unjustified. Player can reopen the complaint anytime but must have some new information (for example a response from the gabling authority).