The player from the United Kingdom experienced withdrawal issues with grancasino1.com, having their two withdrawal attempts canceled due to "missing payment information" and an "external provider issue." The player requested withdrawals to a crypto wallet. The player confirmed receiving the full amount after persistent communication with the casino. We marked the complaint as resolved.
Gransino Casino - Player’s withdrawals have been canceled.
Amount: £500
Gransino Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Gransino Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
I've believe I've been conned by this casino gransino1.com I've withdrawn twice from them and both times had my withdrawal cancelled. The first time was "missing payment information" the second time was "external provider issue" I've contacted my bank as the external source and they have no record of any withdrawal to my account being attempted. I've now said to grancasino of you wish to play around let's withdraw to a legitimate crypto wallet that will have no issues at all.
Please find attached the screenshot to say it was cancelled and the screenshot to say that they have processed my crypto withdrawal only for it to still be sat there waiting for them to cancel it.
Raging I am. I've been scammed before and can't believe I've been caught again.
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3 months ago
Dear dannydowd1992,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you suggested a withdrawal via crypto already to casino support with what result?
Looking forward to hearing from you.
Best regards,
Tomas
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3 months ago
They don't allow you to verify on your account it just says no need to verify I wanted to be fully verified tried straight away 
please find attached their latest response to me begrudgingly I did as they asked.
this is also what happens when you want to get verified
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3 months ago
The crypto withdrawal was their suggestion because the bank wasn't working. My bank have no knowledge of any payment going to them so as far as I'm concerned it didn't even get sent to me.
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3 months ago
I just want to confirm after me relentlessly not giving up with them they have paid me. I have received the full amount and I am surprised I no longer require assistance.
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3 months ago
Dear dannydowd1992,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
