Gransino Casino - Player's access to casino is restricted.

Good afternoon, the casino was working correctly, they even accepted two withdrawals of 500 euros and they were deposited into my account today, 02/17/2025, I went to enter the casino and it says that the page is restricted, that it is not compatible here in Spain and I have a pending withdrawal of 500 euros, it does not let me access even the page, I have tried several browsers but I cannot enter, it seems that they have closed it.

Dear Oscar1899,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're facing. To better understand your situation and assist you, I would like to ask a few questions:

• Could you please send me a screenshot of the error message you see when trying to access the casino website?
• Have you tried clearing your cookies and cache, or using a different browser or device to access the casino?
• I’ve checked the Terms and Conditions, and Spain is not listed as one of the restricted countries for registration. I also found Spain in the list of available countries during the registration process.
• Have you received any emails informing you that players from your jurisdiction are no longer able to access the casino?
• After discovering you were unable to access the website, have you tried reaching out to the casino via email at support@gransino.com?

Once I have this information, I’ll be better able to assist you.

I look forward to your reply.

Best regards,

Veronika

Good afternoon, yesterday I contacted them and they told me that the withdrawal was in the queue to be carried out. The problem is that it tells me that the website is not secure and it won't let me access the website. I have tried to access it from various browsers, I have deleted the cookies and nothing at the moment. They have not sent me anything that is restricted or that would exclude me from the website.

Please send me a screenshot of the error you see when you try accessing the casino website.

Dear Oscar1899,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.