Dear Oscar1899,
Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're facing. To better understand your situation and assist you, I would like to ask a few questions:
- Could you please send me a screenshot of the error message you see when trying to access the casino website?
- Have you tried clearing your cookies and cache, or using a different browser or device to access the casino?
- I’ve checked the Terms and Conditions, and Spain is not listed as one of the restricted countries for registration. I also found Spain in the list of available countries during the registration process.
- Have you received any emails informing you that players from your jurisdiction are no longer able to access the casino?
- After discovering you were unable to access the website, have you tried reaching out to the casino via email at support@gransino.com?
Once I have this information, I’ll be better able to assist you.
I look forward to your reply.
Best regards,
Veronika
Dear Oscar1899,
Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're facing. To better understand your situation and assist you, I would like to ask a few questions:
- Could you please send me a screenshot of the error message you see when trying to access the casino website?
- Have you tried clearing your cookies and cache, or using a different browser or device to access the casino?
- I’ve checked the Terms and Conditions, and Spain is not listed as one of the restricted countries for registration. I also found Spain in the list of available countries during the registration process.
- Have you received any emails informing you that players from your jurisdiction are no longer able to access the casino?
- After discovering you were unable to access the website, have you tried reaching out to the casino via email at support@gransino.com?
Once I have this information, I’ll be better able to assist you.
I look forward to your reply.
Best regards,
Veronika