The player from Canada had complained about unfulfilled withdrawal requests. Despite several inquiries to customer service, she had not been able to receive a timeline for her withdrawal process. We had reached out to the player for more information and extended the complaint review period by 7 days. However, due to the player's lack of response to our messages and questions, we had to reject the case as we couldn't proceed with any further investigation or provide potential solutions.
GrandWin Casino - Player's withdrawal is being delayed.
Amount: Can$360
GrandWin Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.4
GrandWin Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
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11 months ago
My withdrawal request has not been fulfilled and I keep getting the run around from the chat agents. And no one seems to be able to give me a time line of when it will be processed. They are not responding to my emails neither.
will not be playing here anymore. Terrible service.
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11 months ago
Dear Nady29,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Do I understand correctly that your payment is still pending inside the account without being processed?
- Could you please specify how many days ago was your withdrawal requested?
- Was your account successfully verified already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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11 months ago
Dear Nady29,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
