GrandWin Casino - Player is facing self-exclusion issues.

Dear nemethlandrea85,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GrandWin Casino.

If you have issues writing text in the complaint thread, please write your message to me via email I will post it on your behalf. My email is tomas@casino.guru

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please forward your initial self-exclusion request to my email?
• Please send the responses from the casino as well. Post screenshots here or send the information via email.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.