Soon after Roland, a player from Austria, asked for a withdrawal of his winnings from the bonus, the casino rejected his withdrawal with poor justification.
Grande Vegas Casino - Player couldn’t withdraw his winnings.
Amount: $175
Grande Vegas Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Deposit plus 100 percent bonus. Conditions were met and unlocked. But no payout. Justification ....... this bonus you used can not be paid out. The End
Automatic translation:
Public
Public
4 years ago
Hello Roland.
Thank you for submitting a complaint through our website. Before we proceed with your claim to the casino, I would like to ask you a question. Are you sure you didn't breach any of the bonus terms?
Most common mistakes include placing bets with sizes over the maximum allowed bet ($10) and wagering on excluded games.
Regards, Matej
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