Soon after Roland, a player from Austria, asked for a withdrawal of his winnings from the bonus, the casino rejected his withdrawal with poor justification.
Grande Vegas Casino - Player couldn’t withdraw his winnings.
Amount: $175
Grande Vegas Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Grande Vegas Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
Deposit plus 100 percent bonus. Conditions were met and unlocked. But no payout. Justification ....... this bonus you used can not be paid out. The End
Automatic translation:
Public
Public
5 years ago
Hello Roland.
Thank you for submitting a complaint through our website. Before we proceed with your claim to the casino, I would like to ask you a question. Are you sure you didn't breach any of the bonus terms?
Most common mistakes include placing bets with sizes over the maximum allowed bet ($10) and wagering on excluded games.
Regards, Matej
