Grand Fortune Casino - Player’s withdrawal has been delayed.

I originally played with either a free spin bonus or no deposit bonus and didn’t realize I’d met the play through requirements. I’m not sure when that was. I logged in on Feb. 1 and was informed by customer support that I had a balance of maybe $35-40, I don’t remember the exact amount. I used that balance and played Pig Winner. I was up to about $160 and submitted a withdrawal request for $130, keeping $30 to continue playing with. A little later I went back to play some more and was up to $300, I then submitted another withdrawal request for $270. I initially requested a wire transfer. All of the required documents have been submitted, reviewed, and verified. However, I still have not been paid. No matter the withdrawal method I choose, Isabella Ross always claims an issue with my bank.

Dear MKnode76,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your winnings have been accumulated solely from a No Deposit bonus? Have you deposited any funds into your account? I have checked general terms and conditions, and this is what I found https://www.grandfortunecasino.com/terms-and-conditions:

"Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 time the face value of the bonus, with a minimum of $100. All free chips valued below $50 will come with a cash-out limit of no more than, nor less than, $100."

Could you please advise if you have received any payment already?

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much, MKnode76, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello MKnode76,

I looked at your complaint and will do my best to help you. I would like to invite Grand Fortune Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hey all,

It's not a matter of anyone's preference unfortunately mknode76, we use 3rd party payment providers and need to comply with their specifics to the letter in order to deliver your funds. Until we have valid payout details on file for you we can't move forward. One of my team will be reaching out shortly via email. Just follow his instructions and we should be able to get things on track for you.

Best wishes,

Nick and Grand Fortune

Hello Nick,

Would you be so kind as to tell me which bank your 3rd party payment providers WILL work with? I’ve given details for 3 different banks and have been denied each time. The last being an account I opened solely to receive my winnings from Grand Fortune. I’ve changed my withdrawal method from wire transfer to check and still I’m told my bank is unacceptable. I spoke with one of your wonderful chat support agents a few days ago and was informed that I can request a Bitcoin withdrawal. I was completely unaware of this, as it does not come up as an option when requesting a withdrawal. I was also given the details needed to make such a request. I will be submitting that request very soon. Thank you.

MKnode76

Hello,

It has been a couple of days now since I responded to Steve Brown’s (Grand Fortune) request for my Bitcoin address. I did as asked and furnished my Bitcoin address. I have received nothing nor have I heard back from him. I was just talking with my husband and we were wondering what the next issue (excuse) will be and 10 minutes later I received an email from one Miss Isabella Ross. There seems to be a lack of communication amongst the staff of GF because she asked that I give them my Bitcoin address so we can move forward with this process. I furnished her with that info and she now says that the payment will be processed as soon as my withdrawal request has been approved. No mention of how long that will take, but the sooner the better. It’s been almost 2 months since I initially requested payout. We shall see.

Mknode76

Meredith K****

Dear Meredith,

many thanks for informing me. I hope that your withdrawal request will be approved as soon as possible so you can enjoy your winnings. Let me know in case of any progress.

Hey Meredith,

Thanks for your cooperation, we should have a review for approval on this tomorrow I'd say and hopefully it'll go out the door for you within a day or two of that. Luckily it's Bitcoin so you should be seeing it quite shortly after it's issued.

Best wishes,

Nick and Grand Fortune

Hi Nick,

Thank you so much for the update. If I’d been offered Bitcoin payout earlier it would have made this so much easier. I don’t think we’d anywhere near this point if t wasn’t for that one chat agent, as Bitcoin doesn’t even come up as a withdrawal option. I don’t remember your name, but THANK YOU!

Meredith

Dear Meredith,

let me know when you'll get your winnings, please.

Hello villiam,

I will let you know the minute I receive my payout. Thank you for all your help!

Meredith

Hi Villiam,

It’s been several days since I was told there would be a review the following day and I should receive my winnings within a couple days of that. I have yet to receive anything.

Meredith

Dear Nick,

where is the problem with the Meredith's withdrawal request?

Apologies Meredith,

I've had the request approved yesterday and been assured the Bitcoin payment will be released shortly.

Let us know when it arrives.

Best,

Nick and Grand Fortune

All concerned,

I did receive my winnings from Grand Fortune this morning. Thank you to Villiam for all your help and support! And thank you to Nick for speeding up this process and getting my winnings issued! Much appreciated.

Meredith

Dear Meredith,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru