Grand Fortune Casino - Player’s criticizing false advertisement of bonus.

Signed up with Bonus offer from email. Started playing and realized Bonus offer wasn’t added. Contacted chat and nothing was offered and told that bonus wasn’t valid- keep in mind I got the offer I’m email 30 minutes prior to playing. Scam!! Fraudulent site! BEWARE

Dear Christi,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please could you specify which exact bonus you tried to redeem? Have you deposited any funds into your account, or it has been a No Deposit bonus? Have you redeemed any promotional offers in this casino in the past?

Please understand, that we can’t penalize the casino for not giving you a bonus automatically. I can only recommend sharing your experience on our Forum https://casino.guru/forum, where it will be accessible and visible for more players.

Looking forward to hearing from you.

Best regards,

Petronela

I was sent an email regarding a Bonus to activate with a deposit of at least $30. I deposited $50 and started playing. Noticed Bonus wasn't added in and contacted them. I was told this bonus was no longer active. I supplied them with email they sent me and was told No help was offered. Terrible Customer Service!!

If you’ve been advised that the bonus offer was no longer active, one of the possible explanations is that it has been sent to you by a third party, not the casino itself.

The casino accepts no responsibility for bonuses advertised by external sources such as affiliated sites or forums.

As I mentioned earlier, we can’t penalize the casino for not giving you a bonus automatically. Please understand that there’s not much we can do for you in this matter. Let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Dear Christi,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.