Grand Fortune Casino - Player’s bonus winnings have been reduced.

im having trouble with the witdraw they already did the play trough got my 100 put back in won more and now they are trying to say i won with chip no i won already paid u .and with my own money won andnow they are fighting it sorry pay up they blocking the withdraw screen now

Dear Ernesto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you tried to communicate this issue with casino? Could you please specify which exact bonus you have redeemed and played? I would like to check terms and conditions. Do I understand correctly that you’ve accumulated your winnings purely from a free promotion, without depositing any funds into your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ernesto,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.