HomeComplaintsGrand Casino - Player has experienced technical glitch.

Grand Casino - Player has experienced technical glitch.

Amount: $121

Grand Casino
Safety Index:Below average
Submitted: 19 Oct 2020 | Case closed : 19 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United Kingdom has experienced a technical glitch while playing slots. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago

I had the feature on More Gold Diggin, which I won $121.90. When the feature finished it said network error and did not add the winnings to my balance. I reported it to Grand Casino who said it will be sorted very shortly. I reported it Thursday and I am still awaiting a response. The customer service is shocking and never give you any definitive answers.

Public
Public
4 years ago

Dear Stewart,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, to petronela.k@casino.guru and advise if this were an isolated case or it has happened in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
Public
4 years ago

Dear Stewart,

Thank you very much for your quick reply via email. I fully understand how frustrating it must be for you, but please allow me to set the timer for 14 days and give some time to casino and the game provider to investigate. If there’s no development by then, we will intervene. Please understand, we are left with no other option now. Thank you very much for your understanding and patience. 

Public
Public
4 years ago

Have there been any developments since our last conversation?

Public
Public
4 years ago

Dear Stewart,

Have you received any update? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news