The player from Finland, who had registered as underage, was unable to get a response from the casino to close his account. The player admitted to submitting incorrect personal data during registration and claimed to have contacted the casino's support and uploaded the necessary documents. We explained that due to providing false information and being underage, we could not assist with the complaint. The player was advised to contact the licensing authority, GCB, for further assistance.
GoralBet Casino - Player wants to close his account.
Amount: €850
GoralBet Casino
Safety Index:Fresh casinoSafety Index
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6.9
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Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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5 months ago
So I was able to register to their site as underage and they dont respond to my messages or live chats. So they dont close my account. So can you help me to close my account
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5 months ago
Dear Cryslerr,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
Could you please confirm that you submitted incorrect personal data when you registered your account, including your date of birth, and that you clicked on the box stating that you are at least 18 years old?
Is the disputed amount of €850 the balance you deposited to the casino?
Could you kindly advise if you underwent the full KYC verification?
Have you contacted customer support via email at support@goralbetsupport.com requesting the closure of your account?
Please be aware that we will not be able to help you get refunds of your deposits since you provided incorrect information when you opened your account and circumvented the security measures of the casino. Providing accurate personal information when registering at an online casino is crucial. It ensures your identity can be verified, helps process your transactions correctly, and allows for secure account management. Using incorrect information can lead to issues with account verification, withdrawal processing, and customer support, which, unfortunately, we cannot assist with under these circumstances.
Thank you in advance for your reply.
Best regards
Veronika
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5 months ago
Their rules say that I should get refund. Ihave tried to contact them trough that email and I have uploaded the documents
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5 months ago
Unfortunately, we are unable to assist you since you have not yet reached the legal age and you provided false personal information during registration. I can only recommend you contact the licensing authority, GCB. There is a contact form available on their website.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
