Goldenbet Casino - Player's withdrawal request has been declined.

Hi there,

i had a bonus’s of 140 something I was playing games got up to 2k started spinning 20 pound lost it nearly done to 500 then spinning 10 down to 200 and went back to 1800 tried cashing and now they won’t pay out

Dear Jenksx,

Thank you very much for submitting your complaint. I'm sorry to hear about your withdrawal issue.

To assist you effectively, could you please provide additional details about the situation?

• Can you specify the exact date and time when you were playing games and accumulated the winnings of £2,000?
• Were there any specific terms and conditions associated with the bonus you received, particularly regarding the maximum withdrawal limit, max bet or wagering requirements?
• Can you confirm that the complaint was submitted for the correct casino? Our records indicate that GoldBet Casino is exclusively available for Italian players in our system.

If possible, could you forward any relevant communication with the casino to petronela.k@casino.guru for further review?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi there,

I had asked for a breakdown but they will not supply there terms was 0 - 20 stake spend 4.5 which I meet

I was playing big heist and sun on Egypt

I meant goldenbet

Hi Jenksx,

I have switched the complaint to the correct casino now.

From the forwarded communication it seems that your winnings were voided due to delaying the bonus rounds which is prohibited in online casinos. Please understand that if that's the case we won't be able to assist you with your case.

What’s does that mean delayed bonus I played with the money and withdraw it

I didn’t delay anything

Thank you very much, Jenksx, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Jenksx,

Thank you very much for sharing your negative experience. We are now going to reach the casino team.

Thanks for your help

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Since we haven’t received any response from the casino regarding the issue, we have no choice but to classify the complaint as 'unresolved'. The casino can reopen this complaint any time.

Dear Jenksx,

I am very sorry, but since the casino team has not been responsive, we are unable to continue with the investigation. An alternative option is to file an official complaint with the licensing authority of the casino. I may assist you with this process, and you can reach me at the email address provided below. Please note that this complaint will have an impact on their safety index on our website. Feel free to contact me if you have any questions or require further assistance.

Best regards, Jozef

jozef.k@casino.guru