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Goldenbet Casino review

Name: Goldenbet Casino review
Item: Goldenbet Casino
Rating: 6.1

6.1/10Safety Index Below average by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Warnings (1)

Important (1)

Visit Casino

Show company details

Payment methods

Show all (25)

Withdrawal limits

per month

€15,000

per week

€7,500

Owner Santeda International B.V.

Operator Santeda International B.V.

Established 2021

Estimated annual revenues

> $20,000,000

Licensing Authorities

Curaçao (GCB)

OverviewBonusesUser reviews28Safety Index explainedDiscussion241Payment methods25

Warning:No Reaction Policy for complaints

This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.

Important: Win limit of €100,000 per spin This casino has a win limit rule. You will not be able to win more than €100,000 per spin.

Goldenbet Casino Review

In this review, Goldenbet Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.

Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Goldenbet Casino scored a Below average Safety Index of 6.1, indicating below-the-average safety and fairness, making it a less than ideal choice in terms of the evaluated factors. Take a look at our full Goldenbet Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Is Goldenbet Casino fair and safe? Safety Index explained

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.

In our Goldenbet Casino review, we carefully went through and inspected the Terms and Conditions of Goldenbet Casino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.

Considering our estimates and the factual data we have collected, Goldenbet Casino appears to be an average-sized online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we are aware, no relevant casino blacklists mention Goldenbet Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

In our comprehensive review of all relevant aspects, Goldenbet Casino has attained a Below average Safety Index of 6.1. This casino is not a good fit for players in search of an online casino that is committed to fairness.

Terms and Conditions of Goldenbet Casino evaluated

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Goldenbet Casino to be mostly fair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about Goldenbet Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We currently have 19 complaints about this casino in our database. Because of these complaints, we've given this casino 8,412 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Goldenbet Casino user feedback and reviews evaluated

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

Judging by the 28 user reviews given to Goldenbet Casino, it has a Mixed User feedback score. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Licenses and company data

Goldenbet Casino is owned by Santeda International B.V. and has estimated revenues exceeding $20,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

Goldenbet Casino has been granted a gambling license in Curaçao issued by Curaçao Gaming Control Board.

Payment methods, win and withdrawal limits

Goldenbet Casino supports 25 payment options. This includes: Skrill, Neteller, PaysafeCard, VISA, Mastercard, Bitcoin (BTC), AstroPay, Bank transfer, ApplePay, Binance Pay, Revolut, Google Pay, eZeeWallet, Interac, Ethereum (ETH), Tether (USDT), MiFinity, Jetonbank, Dogecoin (DOGE), USD Coin (USDC), Tron (TRX), Litecoin (LTC), Bitcoin Cash (BCH), Ripple (XRP), DASH.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
EUR 7,500 per week	EUR 100,000 per spin
EUR 15,000 per month

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. You can find languages available at Goldenbet Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7
Spanish
Russian			24/7
German			24/7
Italian			24/7
French			24/7
Norwegian

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Goldenbet Casino, managing your account, withdrawals, or other matters. Goldenbet Casino has an average customer support, judging by the results of our testing.

Goldenbet Casino casino games and slots

Goldenbet Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 66 game providers are offered. This includes Novomatic, Apricot (Microgaming), Play'n GO, Pragmatic Play, Realtime Gaming, Igrosoft, Thunderkick, Betsoft Gaming, Playson, Amatic, Evoplay, SA Gaming, BGaming, GameArt, Endorphina, Wazdan, PariPlay, Habanero, Red Rake Gaming, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, Booongo (BNG), MrSlotty, Relax Gaming, Betgames, Bullshark Games, Platipus, Slotopia, Lucky Streak, Backseat Gaming, Spadegaming, Apollo Games, OneTouch, Mobilots, Revolver Gaming, Reevo, Gamino, Axolot Games, Mascot Gaming, SlotMill, Onlyplay, Amusnet, PGsoft (Pocket Games Soft), Penguin King, Worldmatch, Gamebeat, Fugaso, Felix Gaming, Skywind Group, Iconic21 (BETER Live), AvatarUX, Gamzix, 1spin4win, Creed Roomz, PatePlay, Winfinity, Thunderspin, 7Mojos, EURASIAN (EA) Gaming, 18Peaches, Ruby Play, XPG (xprogaming).

Goldenbet Casino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

Currently, our database has the following 3 bonuses from Goldenbet Casino:

100% up to $500
100% up to $500
100% up to $500

Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (25)

Withdrawal limits

per month

€15,000

per week

€7,500

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (7)

English customer support

All languages (6)

English live chat

All languages (5)

Game providers

Show all (66)

Casino screenshots

Positives

Wide variety of bonuses
Deposits by cryptocurrencies are accepted
Live chat support is available 24/7

Negatives

Limited responsible gaming options
Win limit per spin

Author: Igor Petrovich Last updated: 29 Sep 2025 Anything incorrect or missing?Let me know

Goldenbet Casino bonuses

Browse all bonuses offered by Goldenbet Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Goldenbet Casino

This is a place to share experience with Goldenbet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 28 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Lukew801

Bronze

United Kingdom

• 3 months ago

My account with GoldenBet is fully verified, but every time I try to withdraw money, they suddenly ask for more documents or extra questions to "validate" my account again. When I have an available balance, they claim they need more verification — but when I don’t have funds, it shows that my account is verified with no issues.

Many slots

Hard to withdraw funds

Myfreeme

Gold

United Kingdom

• 6 months ago

Golden bet are a scam site
They take money from UK players via Visa and Mastercard credit cards despite this being illegal
  They take your money and do not allow game play   
Then they do not authorise withdrawals of any money you have in your account and keep your money  
They use third party processors to process any transactions through your bank miscoding the transactions so that they do not show as gambling transactions  
A lot of third party companies are taking payments on their behalf  
When you reach out to them in regards wanting your deposited money refunded they spam you with numerous copy and pasted email replies  
They then block you account when you tell them you are reporting them to all concerned

Unfortunately the only positive I can say about this casino is that the emails you receive from them are in English

FRAUD FRAUD FRAUD STAY AWAY!!!

benmartin1985

Bronze

United Kingdom

• 7 months ago

I rarely leave reviews, but this casino truly deserves the warning. The bonuses are an absolute joke—small, misleading, and packed with ridiculous wagering requirements that make them nearly impossible to benefit from. It feels like a bait-and-switch just to get you to deposit.

As for the gameplay, it's clunky, slow, and downright frustrating. The slots are glitchy, the interface is outdated, and the loading times are unbearable. On top of that, the game selection is mediocre at best, with nothing to keep you engaged.

If you're looking for a fun and fair online casino experience, this isn't it. Save your time, money, and sanity—go elsewhere

Friendly customer service

danthebettingman

Silver

United Kingdom

• 8 months ago

Same as the previous reviewer, account frozen (despite being verified) and eventually told account was under investigation. Four weeks in and still they are unable to say what the investigation is about nor have they asked for any documentation to assist the so-called investigation. Also can't tell me how long it will be until it is complete, Can't see what could take them 4 weeks to investigate especially in the absence of any further documentation from me.

280 GBP stuck in the account (and most likely lost). I suspect they are about to do a runner and are simply stalling accounts for that purpose. DO NOT DEPOSIT HERE!

Account frozen "under investigation" without warning nor explanation
Support are evasive and unhelpful

Foxyhaha

Bronze

Ukraine

• 8 months ago

I would like to share my deeply negative experience with Goldenbet. On April 24, 2025, my account was suddenly blocked without any prior warning or valid explanation. At the time of the block, my account had a balance of 465.06 GBP, which has remained completely frozen since then.

After receiving an unclear email response, I was instructed to contact their support via live chat. I did exactly that — several times. Each time I was met with vague, repetitive responses stating that my account is "under investigation" and that the process may take up to six months. No further details were given. When I asked for clarification, the chat was abruptly closed on multiple occasions while I was still typing my questions. I also emailed their KYC team, but they just redirected me back to live chat, where again I received no real help.

I have been fully verified for a long time, and I never received any warnings or infractions on my account. The sudden nature of the block and the refusal to explain the situation feels extremely suspicious and frustrating. I have kept all the screenshots and email correspondence and will gladly provide them to anyone who needs proof.

This experience feels like a deliberate attempt to avoid paying out legitimately earned funds. I urge anyone reading this to be extremely cautious before depositing any money with Goldenbet. This kind of behavior from a casino is unacceptable and should be exposed.

Account blocked without explanation, support evasive, funds frozen since April 24.

Svettrulle

Silver

Sweden

• 10 months ago

Nothing more to say that this casino just wanna take your money and doesnt follow laws or rules according to gambling problem/issues.

Sadly this manager do a copy and paste and pretend that you nobody can check this info pretty easy.

Dont gamble here!

Nothing at all. Very bad.

Bad support.
Stalling withdrawals.
Let You gamble even if you self excluded due gambling problems across same casino license and owner.

Eberhardt7

Bronze

Canada

• 1 year ago

Goldenbet is a fun place to play! The games are diverse, and I’ve had some luck here, which made the experience even better. The site is easy to navigate, and the bonus features like free spins on deposits are a nice touch. The only thing I would change is the loading times, which can be a little slow, but that’s a minor issue. Overall, Goldenbet has been a great experience, and I’d recommend it to anyone looking for a fun online casino.

Good game selection
Excellent

sean1121

Bronze

United Kingdom

• 1 year ago

Hello all. Please be careful as this site shouldn't be accepting UK players but they allow it anyway. I had the unfortunate experience of signing up, passing verification and then depositing only to find they shouldn't have allowed it.

So just be careful.

Doesn't accept UK players

Edwardo67

Platinum

United Kingdom

• 1 year ago

Hello I have been playing on line for 15 years and love gaming. Never leave reviews until lately. I am registered on many platforms and never grumble and enjoy it. I always like to check various sites like trustpilot and the pogg to check out the ratings on casinos trustworthiness before joining. Lately I joined a site called golden bet. Have never had a worse experience in on line gambling in my life. The slots are blatantly rigged. They have different names appearing on your bank draft when you deposit with them. Also they let you deposit with your visa card but if some chance in a trillion you get a cash out you can't get it as they only pay out in bitcoin. Lot off law abiding citizens use cash not monopoly money. People should beware this is 100 per cent a take on. What UK casino asks for first 6 digits on credit card and last 4. How they are able to operate is dumbfounding. 60 per cent off slots don't work in UK and slots always freeze. So the games are totally bad. Lack of providers. Also I bought 100 pounds off bonus buys on big bass splash slot. Highest bonus was 7 pounds. Other slots the same. You. Can actually see your being scammed as the reels spin. They got a fortune off me with no gameplay at all. Please people avoid at all costs this is a shady casino who prey on gambling addicts and who will not pay out. Worst casino I ever encountered. User name was edwardo67. Never reply to you also. Shutters should be pulled on this scam. Listen people I have done a further bit off research to this fraudulent unlicensed garbage cesspit. They have no licence whatsoever and claim to be registered in East Africa. How are they still able to operate defies logic. They are scamming vulnerable gamblers with fake cloned slots. I for one know how slots work. On here takes an eternity for a spin to stop so it can rig the outcome. It's blatant as you will get. I cringe when I read the fake 5 star reviews they get free spin. Brigade to put up to entice people into the cesspit. Anyone who wants proof e mail pragmatic. I e mailed them to state golden scam was using copies off their software. They have never heard off them. Stay away good people. Robin Hood wore a mask.

Rigged slots.
Unlicensed
Don't pay out.
Charge you fees to deposit with Visa
Support are a disgrace
Target UK custom although banned.

heinars

Bronze

Estonia

• 1 year ago

After playing there for few weeks and depositing a fee hundred I have to say.
KEEP AWAY FROM THEM they refuse to pay out and it's not worth the hassle

Selection of games
Live casino
Sportsbetting

Impossible to verify your account
Using stalling tactics to pay out
Option for withdrawal

Staxx82

Silver

United Kingdom

• 1 year ago

This site is so good . The games are brilliant and the agents are really helpful . Very easy to navigate too ..
Very happy here

Brilliant and so Easy to use

Zero

manse666

Silver

United Kingdom

• 1 year ago

Reached out to support and asked some straight questions which just couldn’t seem to get a straight answer. At some point the advisor must’ve just got fed up and ended the chat. When I reinitialised the chat and the same person was there, they told me to stop spamming, the chat otherwise I would be blocked from using support. My request to support was why my withdrawal had been rejected in the end. I got fed up and just used the balance I had left and closed my account

Selection of slots

KYC
Bad attitude by support

tonytiger20aw

Bronze

United Kingdom

• 1 year ago

rigged casino using fake and cloned slot,ive been researching this casino for a while,ive checked game providers etc servers you name it ive checked it.i no 100 percent this casino and all the other sites like rolletto freshbet are using fake api servers to run cloned games from there website and its ovious to me but not to others,ive played there on slots and my thought were correct glinching games the spins were inconsistant always near misses with bonuses that never ever hit,bonus games if they actually let you hit are just 10 dead spins for example big bass original 10 euro stake 4 scatter symbols so 15 spins all dead spins zero bonus round and big bass has a 10x bonus guarentee i got zero nothing same happened quite a few times zero bonus rounds now thats when i started i look into other games same outcome zero,now if thats not worrying for players i dont no what is.i dont care what anyone says but when i found out what they were upto using fake api servers to run fake games i confronted them they cut me off chat in an instant.so take it from me the place corrupt and they dont have a licence they use a sub licence from somebody else as theres were revoked a few years back for corruption,ive sent the providers all this information as they have a right to no there using clones of there games,so please stay away as it wont end well until they have bled you dry and you wont win a thing

nothing positive

should be blacklisted and closed down for corruption and frad

Islam1234

Bronze

United Kingdom

• 1 year ago

Goldenbet .com online casino a honest review I give this online casino a 5 star 🌟🌟🌟🌟🌟 rate from my point as I will
Explain recently iv join this on line casino I deposit £300 I lost then I deposit £500 also lost then again I deposit £300 lost so I carried on deposit again £600 so then my luck change in total iv won just over £7000 that’s 7k wow lucky me just before I start to withdraw I had to send all my verification documents what’s needed that’s fair because all casino u must provide proof just in 1 day I was fully verified after that I started to withdraw bit by bit I honesty when I started to withdrawal I was abit scared because other online casino I got scammed before my winning but trueley Goldenbet.com was so fast in few days all my withdrawal was successful that’s what I like about a casino when u win there must pay you no matter what this is what like about this casino o honest recommend everyone to play it’s good and safe there won’t scam you so give this casino 10/10 live chat is available super fast response and the withdrawal Monday to Friday is so fast wow unbelievable there do say 2 to 3 days but mine was in 1 day or few hours thanks. All uk 🇬🇧 players from my side this casino is safe and good to play make sure all documents are provided then there is not a problem . So once again who ever reading this Goldenbet.com is 100% safe to play wish everyone good luck

Excellent

molmoliugas

Bronze

United Kingdom

• 2 years ago

So... I made withdrawal to not lose my money and after 7days surprise some reason my withdrawal was rejected and money back to my account. Of course they do that for people to make them lose money. I'm done with goldenbet, they a scammers. 1000e lost in 1hr spins for 80p no win, no win... Absolutely waisting time and money.

NOTHING

Withdrawal issues
Game error
Showing no money
A lot time lost bonus and issues never was fixed

AleKing44

Diamond

Germany

• 2 years ago

I deposited €90 here with the 100% bonus.
Unfortunately not a single free spin was achieved, some providers do not work. RTP feels like 0%. But the site runs well and the support staff are also very friendly

Design is quite okay
Design ist ganz inordnung
Fast support
Schneller support

0 RTP
0 RTP
Some providers don't work
Manche provider gehen nicht

otobet111

Bronze

Poland

• 2 years ago

Goldenbet casino deserves very good opinions, very fast payouts, very nice service, very large number of games to choose from very easy to use menu nothing but play I recommend.

Simply fast and convenient

Lucky90

Silver

Switzerland

• 2 years ago

04/14/2023:

I have a pending payout to my Bitcoin wallet since yesterday. I don't want to jump to conclusions, but I think this casino delays the payout on purpose to trick the customer into canceling the withdrawal request. I'll wait and see what happens and I'll adjust my rating if necessary.

Updated 04/15/2023

I can confirm that my winnings have been credited to my Bitcoin wallet. The casino makes a serious impression for me. The KYC also worked quickly. For the time being, I can happily recommend the casino

Fast document verification
Schnelle Dokumentenüberprüfung
Payments will be made within the deadline
Auzahlungen werden innerhalb der Frist aubezahlt

Bitcoin withdrawals could be paid out faster in my opinion
Bitcoin Auszahlungen könnten meiner Meinung nach schneller ausbezahlt werden

Anonymized417

Diamond

United Kingdom

• 2 years ago

I joined goldenbet because they are a non GameStop casino that can be trusted to payout 24 hrs after withdrawal request. They have 2 other casino's My Stake and Rolletto. They slots play fair. You get 10% Cashback on loses x40 I have won a couple of times the reason for 4 stars is the x5 max payout on bonues. Verification is easy

Fair casino not on GameStop
No problem getting your winnings

X5 max cashouts on bonues
Some slots don't load

Sowieso

Silver

Germany

• 3 years ago

Absolute scam casino! The bonus conditions are unfair and not at all achievable as corrosive as it is going there. Of course, things are going reasonably well with bonus funds, but only so well that the conditions cannot be met. But if you pay in and don't use a bonus, it doesn't work at all, the money just rattles down without a significant profit. And then they want to tell you they're serious. Such casinos are light years away from seriousness! Away with it.

Large selection of games
Große Spieleauswahl
User-friendly site
Benutzerfreundliche Website

Very bad RTP
Sehr schlechte RTP
No fair play
Kein Fairplay
Bonus terms very unfair
Bonusbedingungen sehr unfair

billmarston

Silver

United Kingdom

• 3 years ago

Excellent website, easy to use, take bets quick, good odds, pay out straight away, lots of verication, but thats ok, Dont do all markets, but apart from that really recommend

good odds ,fast pay outs

not all markets

thegambler

Unregistered user

Germany

• 3 years ago

I can only agree with the previous speaker... Not a single chance of winnings, just looking for rip-offs! Lost €500 in total with no gain whatsoever. This has nothing to do with chance in the slots! Fraudulent ratios on almost all OC. In the past 3-4 years ago you had fun and free spins and sometimes good winnings. Now there is no such thing. In addition, the license expires on 01/31/2023.

License expires on 01/31/2023!!!
Lizenz läuft am 31.01.2023 ab!!!
Not good bonuses
Keine guten Bonis
No winnings possible
Keine Gewinne möglich

Heiko004

Gold

Germany

• 3 years ago

What a crass scammer 20 € deposited 20 € bonus so 40 € played down to 10 cents without 1x free spins haha what crooks here is cheated on a large scale. I advise everyone to stay away from here.

design is ok
Design ist okay

No winnings possible
Keine gewinne möglich
Rtp fake or below 10%
Rtp gefälscht oder unter 10%
deceivers before the Lord
Betrüger vor dem Herrn

Wurstparade

Bronze

Germany

• 3 years ago

Well, I wasn't expecting much when I registered here, but I'm completely satisfied. The welcome package is second to none. There is a 100 percent bonus on the first 3 deposits. There are no restrictions on games when playing with bonus, only the 5 euro max bet rule. I played until the early morning, stood at 2500 euros and uploaded documents directly and was already verified when I got up at noon. The 2500 euros were already in my account today (on a Saturday). Insanity. Then I took advantage of the third welcome bonus and was able to play my way back up to 2700 euros, which are now in my account for payment. For me an insider tip among the casinos. Unfortunately, only the missing options for responsible gaming are missing, this should be improved.

Good game selection
Gute spielauswahl
Fast verification
Schnelles Verifikation
Lightning fast payout
Blitzschnelle Auszahlung

Enable responsible gaming setting by the user
Responsible Gaming Einstellung durch den User ermöglichen

maroun2021

Platinum

Sweden

• 3 years ago

Bad do not play here or make account

Bad do not play here or make account

Bad do not play here or make account

dakovtoni004

Silver

Russia

• 3 years ago

Don't play here. scammers. replenished 1000r. won somewhere 5000r and began to throw verification to me. I went through everything. I wanted to withdraw and they blocked my withdrawal for a year. FRAUDERS!

Safety Index of Goldenbet Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Goldenbet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average6.1/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

Average value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Warning:No Reaction Policy for complaints

Important: Win limit of €100,000 per spin This casino has a win limit rule. You will not be able to win more than €100,000 per spin.

Unfair terms and conditions

Unreasonably short time frame for providing information within KYC processes
T&C copied from the casino's website (in English):
Read less
Read more

Other factors

Low win limit: €100,000 / spin or game round

Complaints about Goldenbet Casino and related casinos

(97)

97All0Opened19Unresolved17Resolved61Rejected

Complaints directly about Goldenbet Casino

Our verdict Other

Player’s withdrawals are blocked and delayed.

The player from Austria faced significant delays in withdrawing his winnings from Golden Bet, totaling €2,425, after he was told his account was under verification despite having provided all requested documents. The casino later blocked his withdrawals, claiming a violation of terms without providing evidence, while support became unresponsive to his inquiries. The complaint was reviewed, but due to the nature of the player's sports betting activity and lack of access to the casino's internal investigation details, the issue could not be fairly assessed. Consequently, the complaint was closed without resolution.

Read moreRead less

Closed Submitted: 16 Jan 2026

Disputed amount: €2,520

Our verdict Case closed

Player’s withdrawal request is delayed.

The player from the United Kingdom was unable to withdraw her winnings after her first withdrawal request at Goldenbet, despite having successfully validated her IBAN details. She was informed that withdrawals to her bank card were not allowed and emphasized that she had no alternative payment methods, expressing frustration with the situation. The issue was resolved after the player confirmed her cooperation, and the complaint was marked as resolved in the system. It was explained that payment method availability was influenced by licensing, geolocation, and banking restrictions, which sometimes limited withdrawal options. The player’s confirmation of resolution led to the closure of the complaint by the Complaints Team.

Read moreRead less

Resolved Submitted: 04 Jan 2026

Disputed amount: £2,764

Our verdict Player stopped responding

Player’s withdrawal is blocked amid gambling concerns.

The player from the United Kingdom lost £100,000 in a single night on GoldenBet, citing a lack of responsible gambling intervention despite clear harm indicators. After raising concerns, the casino refused to address the issues and provided no evidence of monitoring, which the player viewed as a failure of responsible gaming standards. The player disclosed his gambling issues to the casino, which subsequently closed his account. The Complaints Team clarified that real-time monitoring was not mandatory in most jurisdictions and that the casino acted appropriately after the disclosure. The complaint was closed due to the player’s lack of further response.

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Closed Submitted: 04 Dec 2025

Disputed amount: £100,000

Our verdict Player stopped responding

Player is seeking a refund after account issues.

The player from the United Kingdom had struggled with gambling issues and had been registered with Gamstop for protection. Despite this, she had received promotional emails from goldenbet, which had led to significant losses across multiple accounts that were reopened against her wishes. After requesting a refund of £4000 and receiving no meaningful assistance, her mental health had deteriorated severely, and she felt that the casino had failed in its duty to protect vulnerable players. We were unable to proceed with further investigation or offer any potential solutions as the player stopped communicating.

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Closed Submitted: 28 Nov 2025

Disputed amount: £4,000

Our verdict Other

Player’s withdrawal is delayed due to account lock.

The player from Belgium requested assistance with a pending withdrawal of €750, as his main account was locked due to the existence of a duplicate account that had not been used for gameplay. He sought to have the duplicate account closed, his main account reactivated, and his withdrawal released, stating his willingness to cooperate with the necessary verification. he issue has been rejected, as it appears that the complaint was submitted for the incorrect casino. The player has opted to submit a new complaint to ensure it is directed to the appropriate casino for proper review and resolution.

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Closed Submitted: 04 Oct 2025

Disputed amount: €750

Our verdict Case closed

Player's withdrawal is delayed due to KYC issues.

The player from Germany had been unable to withdraw 150 euros, as the casino repeatedly canceled her payouts due to KYC verification issues. Despite having sent verification documents several times and contacted support multiple times, she had not received assistance or clarification on the problem. The issue was resolved after the player marked the complaint as resolved, indicating that the situation had been addressed satisfactorily.

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Resolved Submitted: 19 Sep 2025

Disputed amount: €150

Our verdict No reaction policy

Player's account has been closed.

The player from the United Kingdom had their account closed after relapsing on gambling addiction but had previously been allowed to verify the account and deposit £700. They requested the return of their funds, citing a failure to follow responsible gambling rules. The Complaints Team had attempted to mediate the issue but had been unable to proceed due to the casino's consistent non-cooperation, leading to the complaint being marked as unresolved. Consequently, the casino's overall rating was affected, which may have influenced their future conduct.

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Unresolved Submitted: 04 Aug 2025

Disputed amount: £700

Our verdict No reaction policy

Player’s account has been closed and funds confiscated.

The player from Norway had his account permanently closed by Goldenbet due to alleged violations of their Terms and Conditions, resulting in the forfeiture of his entire account balance. He claimed he was not informed of any specific violations and had completed multiple verification processes, requesting clarity on the closure and seeking the return of his deposited funds, which amounted to tens of thousands of euros. The Complaints Team informed that due to Goldenbet's No Reaction Policy and multiple unresolved complaints, the case was closed as "unresolved," affecting the casino's overall rating. The casino's consistent lack of response to mediation efforts was noted, and players were advised to avoid Goldenbet Casino.

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Unresolved Submitted: 21 Jul 2025

Disputed amount: €17,500

Our verdict Player stopped responding

Player’s account has been closed following withdrawal issues.

The player from the United Kingdom faced issues with Goldenbet, which initially took her money and did not properly implement self-exclusion controls when she requested her account closure. After reopening her account and spending more money, it was closed again, but her requests for transaction records under GDPR and information about their licensing remained unanswered. This situation significantly impacted her mental health. Unfortunately, due to her lack of response to our inquiries, the complaint was unable to be investigated further and was rejected.

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Closed Submitted: 16 Jul 2025

Disputed amount: £10,000

Our verdict Unjustified complaint

Withdrawal of player's winnings has been delayed.

The player from the United Kingdom had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player had attempted to withdraw £1,230.64, but the request was rejected due to a bonus condition that limited withdrawals to 10 times the bonus amount. The Complaints Team reviewed the case and found that the casino's terms regarding the bonus had been publicly available at the time of play. Consequently, the complaint was rejected as the casino had acted within its stated rules.

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Closed Submitted: 01 Jul 2025

Disputed amount: £1,231

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