Goldenbet Casino Review

The player from the UK had deposited £150 and then had £826.30 in their casino account. Upon attempting to withdraw, the player was informed that their bank was not accepted and was unable to obtain clear guidance on an alternative payment method. The Complaints Team had reached out to the casino for clarification but did not receive a response. Consequently, the complaint was classified as 'unresolved,' and the player was advised to consider filing an official complaint with the casino's licensing authority. After the casino reopened the complaint, further attempts to resolve the issue were made, but without a response from the casino, the complaint was again classified as 'unresolved,' and the player was encouraged to contact the licensing authority for further action.

The player from the UK had successfully verified her account and withdrew £6280 from Golden Bet. Initially informed that the withdrawal was processed, she later learned she would receive only £120 because she had created more than one account at the casino. Upon reviewing the casino's General Terms and Conditions, it was confirmed that creating multiple accounts is prohibited, leading to the confiscation of winnings. Since the player had not discussed reopening her old account with the casino and had activated bonuses on the new account, the complaint was rejected as the casino acted in compliance with their terms.

The player from the United Kingdom had self-excluded from Goldenbet on December 19, 2023, but the casino continued to accept deposits. Despite providing proof of self-exclusion, the casino failed to take protective measures. The player requested refunds for all deposits made after the self-exclusion date. We determined that the player had not explicitly stated gambling addiction as the reason for self-exclusion, leading to the rejection of the complaint due to a lack of clear evidence.

The player from the UK joined Goldenbet on March 12th without undergoing any verification process and deposited nearly £2000 across multiple transactions. The player requested a refund, citing the casino's failure to adhere to responsible gambling practices and UK licensing laws. We reviewed the case and determined that the casino had fulfilled its obligation to protect the player by closing her account after being informed of her gambling issues. The complaint was rejected as we did not assist with GDPR-related requests, and the lack of a UK license was not considered a valid reason for a refund.

The player from Spain had deposited €20, which was taken from his account but was not credited to his casino balance. We advised him to contact his payment provider for an investigation. The player did not respond to follow-up messages, so the complaint was rejected due to lack of communication.

The player from the UK requested a refund of the £1000 deposit due to financial hardship. Despite explaining their situation in live chat and emails, the casino did not respond. We asked for clarification and additional information about the player's account and the issue with Goldenbet Casino. The player did not respond to our messages and questions, so the complaint was rejected due to insufficient information for further investigation.

A player from the United Kingdom won £911 at Goldenbet Casino. Despite being informed that she could withdraw funds using the same method as the deposit (bank transfer), the casino later stated that she could not withdraw to Nationwide Bank. The player did not have a different bank or bitcoin account. We attempted to gather more information and extended the response time, but the player did not respond. Consequently, the complaint was rejected due to the lack of response from the player.

The player from the United Kingdom had closed her account due to a gambling problem, but the casino had allowed further access and deposits. This had resulted in a loss of nearly £3,000. The casino was not responding to the player's attempts to communicate. The player had claimed to have requested self-exclusion via live chat, but lacked evidence to support this. We had asked for further proof but the player failed to respond within the given time frame. Consequently, we had to reject the complaint due to insufficient evidence and lack of response.

The player from the UK, who admitted to having a gambling addiction, had self-excluded from Donbet but was able to sign up and lost £2.2k on Goldenet. Both casinos seemed to be part of the same company. The player questioned if a self-exclusion from one brand applied to all brands within the company. We had asked for proof of his self-exclusion request and explained that each casino operated with its own user database, hence self-exclusion didn't automatically extend to other casinos owned by the same company. The player expressed frustration and suggested that the setup was designed to attract problem gamblers. We clarified that the casino in question was licensed by Curaçao eGaming and the self-exclusion had to be requested directly from each specific casino. Unfortunately, due to these circumstances, we were unable to resolve the player's issue.

The player from the UK had experienced an issue with a 50€ deposit made on 1/4/24, which had remained pending in her bank account. She had requested to cancel the transaction as it was not credited to her casino account. It had been her first deposit after a while, and the payment was made to Stockimagemart London. Despite her bank's inability to intervene at that stage and the casino's initial claim of cancelling the payment, the 50€ had been deducted from her account without being credited to the casino. The player had been disappointed and had accused the casino of deceitful behavior. However, after our team had extended the investigation timeline and assured her of intervention if no progress was made, the player confirmed that she had received her funds. We had subsequently closed the complaint as 'resolved'.

The player from the United Kingdom had claimed to have deposited a total of £6500 into his account on an online casino, despite being self-excluded and having had two accounts blocked by the same casino previously. He had argued that the casino should have verified his account before accepting his deposits. The player had been dealing with mental health issues and felt distressed as the casino had refused to refund his deposits. Despite our efforts to communicate with the casino, they had not responded. Consequently, we were unable to resolve the player's issue and had suggested they file an official complaint with the casino's licensing authority.

The player from the United Kingdom had deposited £2000 to Goldenbet Casino but was blocked and had his account closed when he attempted to withdraw. He was seeking a fair resolution. The player had confirmed that he focused on slots, did not use any active bonuses, and his account had been verified. The Complaints Team had reached out to the casino for clarification but received no response. The issue remained unresolved.

The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. Despite his account having been fully verified and him being promised to receive his winnings within 24 hours, the casino had started an investigation 7 hours after he sent proof of withdrawal. We had extended the response time by 7 days but the player failed to respond. As a result, we had no choice but to reject the complaint due to the lack of further information.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. His money had not been received yet. The player's account was blocked a week after the withdrawal request, which prevented him from logging in. Despite the Complaints Team's efforts to investigate the issue, the player did not respond to their inquiries. As a result, we were unable to further investigate the matter and had to reject the complaint due to lack of communication from the player's end.

The player from the United Kingdom had alleged false advertising concerning the maximum possible win. The player had also encountered issues with withdrawal processes, including a denied withdrawal due to ongoing processing and technical issues that had resulted in a decreased balance. According to the player, the casino had not effectively addressed these issues. The Complaints Team had requested further information and evidence from the player to thoroughly investigate the matter. However, due to the lack of response from the player, we were unable to proceed with the investigation and had to reject the case.

The player from the United Kingdom, who admitted to having a gambling addiction, had requested that the casino block their account due to significant losses. However, despite multiple requests, the casino had not blocked the player’s account, which led to further deposits and losses. The player had felt out of control and had requested the casino to either refund him or close his account. However, he had not explicitly mentioned his gambling problem to the casino. The casino eventually blocked his account, but he faced difficulties in making a formal complaint because the casino withheld his unique player ID. We reviewed the player's email exchange with the casino and concluded that without an explicit mention of a gambling problem, the casino was not obligated to act. We had suggested to the player to self-exclude from all online casinos and recommended professional assistance for his gambling problem. The player did not respond to our suggestions and further queries, which led to the rejection of his complaint.

The player from the UK had their winnings of more than £20,000 confiscated when they attempted to withdraw for the first time from GoldenBet Casino. The casino had alleged that the player had two accounts, which the player had denied, insisting they had only reopened an account after previously requesting one to be closed. We had marked all the posts as sensitive, making them invisible to any third party, in response to the player's concern about the visibility of their complaint.

The player from the UK had their casino account blocked on the basis of a closure request, which the player denied having made. The account closure had occurred after a total deposit of £135 and accumulated winnings. The player claimed she had not had any correspondence with the casino prior to the withdrawal request, and she had only asked for the closure of a sister site, not the casino in question. Despite our team's efforts to mediate the issue and request for a casino's representative to clarify the situation, the casino did not respond. Consequently, we had classified the complaint as 'unresolved'. The player had been advised to file an official complaint with the licensing authority of the casino.

The player from the United Kingdom, despite having had a verified account and having succeeded in past withdrawals, faced rejections from Goldenbet. The casino had requested new verification videos, which had been rejected multiple times for various reasons. The player sought to withdraw £6000. However, due to his lack of response to our queries, we were unable to investigate the issue further. As a result, the complaint had been rejected.

The UK player had made two withdrawals on February 2, but had not received the funds. Despite having communicated with the casino, the payout was still delayed. We had attempted to mediate the issue by inviting the casino to participate in resolving the complaint, but received no response. Consequently, we had to classify the complaint as 'unresolved'. We had advised the player about the option to file an official complaint with the casino's licensing authority. The unresolved complaint affected the casino's safety index on our website.

The player from the United Kingdom had been attempting to undergo the verification process in order to withdraw approximately £300. The player believed the casino was intentionally delaying the process. The player had been asked to provide a valid form of ID, but his UK driver's license was not accepted. He was not given a reason for this. Before the issue could be resolved, the player lost his money and requested to close the case. We were unable to assist in resolving the issue and the complaint was rejected.

The player from the UK had won a bonus and had gotten up to £2,000. After changing bets and experiencing losses and gains, the player had attempted to cash out £1,800 but the casino had refused to pay. The player was confused about the casino's claim of delayed bonus rounds. We had requested additional information from the casino but received no response. As a result, we had classified the complaint as 'unresolved'. The player had been advised to file an official complaint with the licensing authority of the casino.

The player from the United Kingdom had experienced account closure at the GoldenBet Casino after verifying documents and making several deposits, without being given any reason. She clarified that she had deposited a total of £120 in separate deposits and used it all to play slots. The casino had blocked her account after she had played all her deposits. However, as the casino had not withheld any active balance or winnings, we were unable to penalize the casino or provide further assistance to the player. The complaint had been subsequently rejected due to these reasons.

The player from Brazil had reported a delayed payout of 1000 BRL from the casino, which had been pending for over 15 days. Despite having closed his account in hopes of receiving his pending withdrawal, the casino did not pay. The player's account had been fully verified, and he had used real money to accumulate his winnings. After our team intervened and contacted the casino, the player finally received his money through a crypto method after a month. The issue had thus been successfully resolved.

The player from the United Kingdom claimed that Goldenbet owed him £15,307.36 and operated without a UK gambling license. He requested a full refund. However, the Complaints Team explained that they could not assist with complaints related to licensing regulations and policies. They further clarified that they couldn't compel the casino to refund the player purely because it didn't hold a specific license. Consequently, the complaint was rejected as unjustified.

The player from the United Kingdom had deposited 600 into their account and had increased it to 1900. However, they were unable to withdraw the winnings because the account was in a 'pending' verification status. Suddenly, the account had been closed and the player was offered a 'take it or leave it' deal of 200. The player had had a previous account with the casino which had been closed due to personal reasons. The player claimed they had not violated any terms and conditions and should have had access to their winnings. We had attempted to contact the casino for clarification but received no response. Consequently, we had to close the complaint as 'unresolved', which might have negatively affected the casino's rating. We had advised the player to file an official complaint with the casino's licensing authority.

The player from the United Kingdom had noted a technical irregularity during a game of Monopoly Live at Goldenbet. Her winning bet had been rejected, although the game provider, Evolution Gaming, had acknowledged a technical issue. Goldenbet, however, had denied any technical problem and did not refund the player her £400 winnings. Despite attempts to gather more information from the player, she had not responded to our inquiries. As a result, we had been unable to investigate further and the complaint was closed.

The player from the United Kingdom discovered that the online casino isn't registered with the UKGC, making its operations with UK residents, including the player, illegal. The player demands a refund of their funds.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn't been received yet. The player had contacted their bank, which confirmed there were no upcoming payments, contradicting Goldenbet's statement of having sent the funds. The casino had refused to provide confirmation of the transaction. Despite the Complaints Team's efforts to resolve the issue, the player did not respond to their messages, leading to the complaint being rejected due to lack of cooperation from the player's side.

The player from the UK, a recovering gambling addict, has self-excluded from sister sites Rolletto and Mystake, but was allowed to open and deposit on GoldenBet. The player also claims that Santeda International continually sends them unwanted SMS, ignoring their requests to stop. The complaint was closed as the player stopped responding.

The player from France had made an instant transfer of 200 euros to the casino, but the funds were not reflecting in his account. The player confirmed it had been his first deposit and the payment was finalized according to his bank. However, despite our team's requests for a screenshot of his deposit/cashier history from the casino account, the player had failed to provide the necessary information. Consequently, we were unable to proceed with the investigation and had to reject the complaint.

The player from the United Kingdom, who had a verified account and a history of successful withdrawals, had experienced issues when withdrawing winnings of 2500 GBP from sports betting. Despite having all his documents approved, his withdrawal requests had been continually declined. The casino had also refused to allow him to withdraw via Bitcoin, a method he had previously used and was advertised on the site. After a series of exchanges, the casino had processed his withdrawal via bank transfer but in euros instead of GBP, resulting in conversion fees. The player's complaint was considered resolved when his winnings were paid out.

The player from the United Kingdom had £426 in her account, but upon attempting to withdraw, she was informed that she was only entitled to withdraw £100. The remainder was taken from her account after she revealed a previous account with Goldenbet. The complaint was rejected as the player breached the casino terms by creating multiple accounts.

Goldenbet.com has permanently blocked the player from the United Kingdom's account, which had a balance over £400, without providing an explanation. He's deposited £1000s since joining and has recently received a withdrawal. The complaint was closed as the player stopped responding.

The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We had informed the player that it was normal for withdrawals to take some time due to processing or possible KYC verification. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the player failed to respond to our subsequent messages and inquiries, thus we were unable to continue the investigation and had to reject the complaint.

The player from the United Kingdom had reported that two of their deposits had been charged twice by the online casino. We had advised the player to contact their payment provider to investigate the issue, as the casino could not assist in this matter. The player had agreed to follow this route. However, despite extending the response timeframe, the player did not provide an update on the bank's investigation. As a result, we were unable to further investigate and had to reject the complaint.

The player from Greece is experiencing withdrawal issues at Golden Bet Casino. Despite being fully verified and having a balance of 130K, the casino keeps canceling the withdrawals and giving different excuses. Repeated attempts over the past ten days have been either ignored or declined. Since the player gambled away his balance before we were able to assist him, we had to reject this complaint.

The player from UK won £6220.00 on Golden Bet Casino and attempted to withdraw the winnings along with the initial deposit of £1000.00. However, the casino blocked the player's account, flagging it for fraudulent activities, as cited in their Terms & Conditions. The player disputes these claims, stating that a previously closed account was reused as an excuse for the casino to confiscate the winnings.

The player from Austria attempted to withdraw his winnings, but instead, the casino removed them from his account, only returning his last deposit of €200. Despite questioning the casino, the player remains unanswered as to why his winnings were confiscated.

The player from the United Kingdom won £17000 in Monopoly but found the winning transaction missing in his account history. The casino is also asking for additional verification and has rejected his withdrawal requests. The player did not respond to our questions, therefore we had to reject this complaint.

The player from the United Kingdom is experiencing difficulties in the account verification process at Goldenbet Casino. Despite submitting the required documents including driver's license and letters, the casino keeps requesting for more. This has resulted in the player being unable to withdraw winnings and the account has been blocked. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from the UK won in a game, but her win wasn't credited. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the voided winnings back to their casino account. The Player’s complaint has been resolved successfully.

The player from the United Kingdom requested a withdrawal of her winnings several times. Unfortunately, all her requests were rejected. After the player sent the bank statement requested by the casino for verification purposes, she received her winnings.

The player from Austria is experiencing difficulties withdrawing his winnings due to incomplete account verification. We closed the complaint because the player didn't reply to our messages and questions.

The player from the UK is experiencing difficulties withdrawing her winnings, due to incomplete account verification. We closed the complaint because the player didn't reply to our messages and questions.

The player from United Kingdom has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United Kingdom has deposited funds into his casino account. Unfortunately, the amount was deducted twice and the other deposit seems to be lost. Player’s complaint has been resolved successfully.

The player from the United Kingdom is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United Kingdom has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.