The player from the United Kingdom had successfully won £200 but faced difficulties withdrawing funds from the casino. The issue was resolved by setting up a Bitcoin account, which was necessary for the withdrawal process. However, she incurred a loss of £25 due to trading fluctuations while managing the Bitcoin setup. We marked the complaint as resolved after confirming her successful withdrawal.
Goldenbet Casino - Player’s withdrawal is denied and funds unaccessible.
Amount: £200
Goldenbet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
20 hours ago
Public
Public
1 week ago
I deposited money with natiinwide visa, I have won £200 but they deny my card to withdraw and advised me to open up other accounts and try them using a different IBAN number
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Public
1 week ago
Dear Elle70,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any particular alternative method to withdraw your winnings?
- Was your account verified successfully in the past?
Thank you in advance for your reply.
Best regards,
Tomas
Public
Public
6 days ago
Resolved, had to set up bitcoin and coin base to withdraw funds, not easy if you're not familiar with this, so by time I worked it out I'd lost £25 as my money was being traded in bitcoin till I removed it
Public
Public
20 hours ago
Dear Elle70,
We're glad to hear that your issue has been resolved. Bitcoin is often the most accessible way to resolve issues of a similar nature. The downside might be fluctuating exchange rates and fees associated with the payment system on occasion. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter issues with any online casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
