Goldenbet Casino - Player’s withdrawal is delayed due to processing issues.

Deposited Money, and ended up winning just under 7k.

verification was successful although used a visa to deposit but they have no option to withdraw back to the visa. Only option they have is a sepa bank transfer.

Everytime I put my details in it goes to the processing stage then gets declined.

Customer service keep saying the address for my bank is wrong correct it.

Dear Kashifsiddique,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Goldenbet Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you kindly confirm if you passed the full KYC verification?

Could you please specify what error you receive when you submit your bank account number?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Kashifsiddique,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.