The player from Italy requested a withdrawal from the casino. The transaction seems lost. The player confirmed the issue was resolved.
Goldenbet Casino - Player's withdrawal didn't arrive.
Amount: €7,500
Goldenbet Casino
Safety Index:LowSafety Index
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4.9
Goldenbet Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Greetings. I'm Riccardo Mastrangelo. At this platform I requested a withdrawal of €7500 and the payment was already sent last Thursday but despite this I have not received anything. I called the bank aware of the Easter delays but they confirmed that the transfer should have already arrived. The casino keeps sending me the same message about an investigation by their team into the incident but I've read online that many people have complained of the same problem. I would simply like to receive my winnings.
Automatic translation:
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1 year ago
Dear Riccardo92,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified? When exactly were you informed about the transaction being processed? Was this your first withdrawal using this particular payment method in the casino?
Do I understand correctly the casino refused to provide you with transaction tracking information?
Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Translation
Greetings. Yes, I'm fully verified. Last Thursday morning I saw that the transaction was successful. They never gave me any communication about it. The transaction was requested on Wednesday and Thursday morning finalized and completed. This is my first time making a withdrawal with them and they told me several times to email to hear back and that they couldn't provide me with any proof of payment or transaction codes as they don't provide it. They say they sent but they are vague and not trying to give me a serious answer.
But they keep asking me to make other deposits and to trust them.
I think they never sent the money.
i am really sad because i had deposited 1000€ and i asked to withdraw 7500€ which is the weekly limit.
help me please
Automatic translation:
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1 year ago
Dear Riccardo92,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
