Goldenbet Casino - Player’s criticizing false advertisement of bonus.

but you can ask a question why didn’t I receive a welcome deposit?

You have the opportunity to choose one of two welcome packages. To receive a standard welcome package 25,000 UAH + 125FS, make a deposit of 100 UAH or more, to receive a VIP welcome package 75,000 UAH + 250FS - make a deposit of 500 UAH or more.

Call 21:12

tell me your id

Customer 21:12

Bonus conditions:

To activate the bonus, you need to make a deposit of 100 UAH

Bonuses are awarded on the first 5 deposits

The bonus is activated after making a deposit

To withdraw the bonus, you must fulfill the conditions for the rates. The wager for the bonus is 35.

The maximum amount of the bonus received in the "Standard" package will be up to UAH 5,000, in the VIP package - up to UAH 15,000

2136503

Call 21:12

one minute

Go to the bonuses section on your account, there you need to manually activate it.

Customer 21:15

zbs

choice

Yes

???

ok shorter ***

Call 21:17

Give me a few minutes.

Call 21:23

Your question is being resolved, a few more minutes are needed

Call 21:28

This is a deposit bonus, you should have activated it before placing any bet.

Customer 21:29

Bonus conditions:

To activate the bonus, you need to make a deposit of 100 UAH

Bonuses are awarded on the first 5 deposits

The bonus is activated after making a deposit

To withdraw the bonus, you must fulfill the conditions for the rates. The wager for the bonus is 35.

The maximum amount of the bonus received in the "Standard" package will be up to UAH 5,000, in the VIP package - up to UAH 15,000

Where is that written ?

Call 21:30

The bonus is activated after making a deposit

I can convey your complaint to write more precisely and this will not happen again.

and discard me where it is written in general *** ???

Call 21:38

The bonus is activated AFTER making a deposit. I passed that they would have written more precisely. This is the first such complaint ever. We are constantly developing, as soon as a request appears, we improve our service, thank you very much! Is there anything else I can help you with?

Customer 21:40

no, tell me how I could understand that you need to activate it in the profile if I had nothing there

Call 21:42

In the bonuses section, you could activate before placing a bet. After you have made the first bet, the bonus cannot be activated, therefore it will not be displayed in the bonuses section.

Dear small,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offer in this casino in the past? Did you place any bets before realizing that the bonus hasn’t been activated automatically inside your account?

It is nothing unusual that after placing any bets from deposited funds a bonus can’t be redeemed anymore if it wasn’t activated beforehand. Please understand, that we can’t penalize the casino for not activating your bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

See Bonus Terms:

To activate the bonus, you need to make a deposit of 100 UAH

Bonuses are awarded on the first 5 deposits

The bonus is activated after making a deposit

To withdraw the bonus, you must fulfill the conditions for the rates. The wager for the bonus is 35.

The maximum amount of the bonus received in the "Standard" package will be up to UAH 5000, in the VIP package - up to 15, not where it is not written that the bonus needs to be activated. Written before receiving the bonus tedious to make a deposit I made thought the bonus was credited and made a spin

Thank you, small, for your reply. I have created an account in the same casino and this is what I found out:

You need to insert a bonus code and then you'll be able to check if a bonus has been successfully activated in your account. Please understand that every casino is different. Sometimes you need to insert a promo code or contact a live chat to activate a bonus, other times, promotions are activated automatically. However, it is a player's responsibility to make sure that they play with or without a bonus. I'm truly sorry but we can't help you with this case.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Dear small,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.