Goldenbet Casino - Player is struggling to complete account verification.

Won’t let me withdraw 

Proof of address Verified

Proof of Credit/Debit Card Verified

Proof of Identity- Not showing Verified 

I've submitted my driving licence showing Verified and selfie showing Verified and passport verified.

ID card is not verified as I don’t know what this is? If anyone could tell me I would appreciate it but normal driving licence would would be acceptable.

I have kept emailing but then someone emails me back from a different support email account telling me to send the information to the address I had originally sent!

I have been verified on sister sites within one hour and withdrawn I found sister sites better than uk. I don’t know if this is just a problem on their site that needs to be fixed.

Dear Princessamy01,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldenbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly the option to withdraw your winnings is unavailable on the casino website? When you contacted casino support what did they recommend you do? Did you receive any feedback confirming or denying that proof of identity ought to be approved? When exactly did you submit the last of the documents required for verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Princessamy01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.