Goldenbet Casino - Player accuses casino of delaying the verification process.

I have spent over a week trying to get verified so I can withdraw this money. It was a significantly higher sum (£300ish), but they have been stalling me in an effort to get me to waste more money.

Dear Jwes11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

They are saying that I need a valid form of ID and that a UK driver's license doesn't count.

Hi Jwes11,

• Have you received clarification on why your driving license cannot be accepted for verification purposes?
• Do you possess a passport that could serve as an alternative picture ID for verification with the casino?

Thank you.

They haven't clarified, but I bet the money and lost so you can close this case, sorry for the wasted time. On the bright side I have a lovely new case where MyStake casino swindled me out of £800

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.