The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
on Oct 12, 2020, 11:00 I deposited € 10 by Visa on Oct 12, 2020, 11:57 I tried to withdraw but could not select the visa method so I requested a withdrawal via BTC, which was revoked with the reason I should choose a payout with the deposit method, which doesn't work because I don't see the method, so I contacted support. They said to me: "Mariusz, I understand, but in order to make a successful payout, we recommend that you use the Make the minimum deposit again with your card 43 **** **** 0415. Don't worry, you don't have to play the stake x3 times.
If it doesn't help again, I will forward your problem to the appropriate department. "So on Oct 13, 2020, 6:01 pm I deposited another € 10 with my visa, and in the meantime played BOD more and more, but that problem persisted I still couldn't see the Visa withdrawal method, so again contacted support that I still couldn't see Visa, "I passed this information on to the finance department. You can make a withdrawal request.
All withdrawal requests are processed in queue order. It takes up to 24 hours to verify your withdrawal, but it's usually faster. Then it depends on the payment system you have chosen. Don't worry, if there are any problems, we will contact you by e-mail. "So I requested a payment via BTC, but this was canceled after 5 minutes for the reason" Hello, mariusz bednarek.
Your request for a withdrawal of 300 EUR has been canceled.
Wagering Requirements Not Met.
Reason: "Minimal Wagering Requirements to your deposit are not met." "Although I was told I don't have to dare, so I wrote to support again, what should I get," I forwarded the information to the finance department again. Excuse the circumstances. We ask you to submit a new withdrawal request. We will notify you by e-mail if there are any problems. "As a message, I applied for a new payout, but on October 14th I received another email that my payout was canceled because of 3x wager, because I didn't feel like waiting anymore € gambled which would correspond to 10x3, new payment requested and now I'm waiting, on 13 Oct 2020, 18:14 I requested the payment which was repeatedly canceled until 19 Oct 2020, 12:50 since then nothing has happened any more whenever I support Contacter I am told to wait
am 12 Oct 2020, 11:00 habe ich 10€ per Visa eingezahlt am 12 Oct 2020, 11:57 habe ich versucht auszuzahlen konnte jedoch die methode visa nicht auswählen daher habe ich per BTC eine auszahlung beantragt , die wurde jedoch wiederrufen mit dem grund ich soll eine auszahlung mit der einzahlungs methode auswählen was ja nicht geht weil ich die methode nicht sehe, darauf hin habe ich support kontaktiert dieser teilte mir mit :"Mariusz, ich verstehe das, aber um eine erfolgreiche Auszahlung vorzunehmen, empfehlen wir Ihnen, die Mindesteinzahlung erneut mit Ihrer Karte 43**** **** 0415 vorzunehmen. Keine Sorge, Sie müssen den Einsatz nicht x3 Mal spielen.
Wenn es nicht wieder hilft, werde ich Ihr Problem an die entsprechende Abteilung weiterleiten."also habe ich am 13 Oct 2020, 18:01 nochmal 10€ mit meiner visa eingezahlt,und in der zwischen zeit immer weider bisschien BOD gespielt, aber dass problem blieb bestehen ich konnte immer noch die auszahlungsmethode Visa nicht sehen, also wieder support kontaktiert das ich Visa immer noch nicht seh darauf hin kamm, "Ich habe diese Informationen an die Finanzabteilung weitergeleitet. Sie können eine Auszahlungsanfrage stellen.
Alle Auszahlungsanfragen werden in der Warteschlangenreihenfolge verarbeitet. Es dauert bis zu 24 Stunden, um Ihre Auszahlung zu überprüfen, aber normalerweise ist es schneller. Danach kommt es auf das von Ihnen gewählte Zahlungssystem an. Keine Sorge, wenn es Probleme gibt, werden wir Sie per E-Mail kontaktieren." also beantragte ich eine auszahlung per BTC diese wurde jedoch nach 5min storniert aus dem grund "Hello, mariusz bednarek.
Your request for a withdrawal of 300 EUR has been canceled.
Wagering Requirements Not Met.
Reason: "Minimal Wagering Requirements to your deposit are not met." " obwohl mit gesagt wurde ich muss dass nicht wagern ,also wieder support angeschrieben was dass soll darauf hin bekomm ich ,"Ich habe die Informationen erneut an die Finanzabteilung weitergeleitet. Entschuldigen sie die Umstände. Wir bitten Sie, eine neue Auszahlungsanfrage zu stellen. Bei Problemen werden wir Sie per E-Mail benachrichtigen." als nachricht also habe ich neue auszahlung beantragt ,am 14 OKT bekamm ich jedoch wieder email dass meine auszahlung storniert wurde wegen 3x wager, weil ich keine lust mehr hatte zu warten habe ich einfach 30€ verspielt was ja 10x3 entsprechen wurde , neue auszahlung beantragt und nun warte ich, am13 Oct 2020, 18:14 habe ich auszahlung beantragt die wurde immer wieder abgebrochen bis 19 Oct 2020, 12:50 seit dem ist nichts mehr passiert immer wenn ich support kontaktier wird mir gesagt ich soll warten
Dear Mariusz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please advise which payment method you have used to deposit funds into your account?
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward all the relevant communication to petronela.k@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear Mariusz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please advise which payment method you have used to deposit funds into your account?
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward all the relevant communication to petronela.k@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Thank you very much, Mariusz, for your reply. Could you please forward any relevant communication too? I would like to have the originals of emails before we’ll contact the casino.
Thank you very much, Mariusz, for your reply. Could you please forward any relevant communication too? I would like to have the originals of emails before we’ll contact the casino.
After I sent this complaint to the casino, they were able to pay out like a miracle, thank you, the case can now be closed
nach dem ich diese beschwerde ans casino geschickt habe, haben die wie ein wunder aufeinmal auszahlen können , danke fall kann somit geschlossen werden
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Mariusz, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Mariusz, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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