The player from Switzerland is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.
It's a mess that nobody speaks German with support. I have 400 euros that I want to pay out, but it doesn't work
Additional comments from the player:
"I have sent my documents by email because I have no other option but that is not accepted I think that is a sauerai that is done on purpose, the man continues to play."
Dear Adam,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I have created an account with the Golden Star Casino and inside I was able to upload personal documents (please see below).
Please understand, without verifying your account, you won’t be entitled for any withdrawals. Let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.
Best regards,
Petronela