Golden Lion Casino - Player has been blocked after deposit attempt.

I deposited 25 dollars in BTC and before they receive it, they lock me out!! What kind of bs is that?!

Dear badboi80843,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

How long have you been playing in this casino?

How many deposits have you made into this casino?

Have you received any explanation from customer support after your account was blocked? If so, please forward it to me at veronika.l@casino.guru. Alternatively, you may post screenshots here.

Has your account been blocked permanently, or just suspended temporarily?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you Veronika, appreciate you. I believe this was my first deposit in a while. I remember playing here before because it's got my favorite slots, but my record showed 1 deposit (before getting locked out with no explanation).

I had to request a new password via email, so if I was to be disallowed, why take my deposit? And that was all my entertainment allowance and Golden Lion straight jacked me, and that made me upset. I will gladly not play here if they return my money.

Could you please provide the link to the casino you are experiencing difficulties with? We have two Golden Lion Casinos in our database, and I want to ensure that your complaint is correctly assigned to the right one. 

Just to clarify, was your account blocked after you changed your password and successfully logged in to your casino profile? Did you also have to undergo any sort of identity verification?

Additionally, have you contacted customer support after your account was blocked?

Could you please share the error message you encounter when trying to log into your account? If possible, kindly send me a screenshot of the error to help us better understand the issue.

sure.......

Yes, I forgot my password, received a reset link, went in and deposited BTC, then it "reloaded" me and locked me out. Foof.......that's just trippy how they waited until I deposited. Yes I tried contacting them via chat.

Hold on Guru, they had let me in and play my deposit. Now THAT'S.........weird as shiz. They immediately took every penny, but ain't this strange, huh? Why would one do something like this? I mean the picture speaks the truth; locking me out like that. Foof............you should minus points for shady sht like that.

Hold it! Ok Casino Guru, they had quickly allowed me in to quickly relieve me of said money via losing every hand of Blackjack. But how do you explain the temporary strong arm tactic, and what if I didn't complain to Casino Guru? As much as I liked playing here, I gotta question the actions and come to an educated explanatory guess.... since they offer none. Strange, but grateful for Casino Guru and staff for being. You people surely make a difference and are an excellent public service!

Thank you for keeping me updated on your situation. Based on the information provided, it seems your account was temporarily locked after you reset your password and made a cryptocurrency deposit. This is a safety measure taken by casinos to ensure the account's security and confirm that no unauthorized third party has gained access.

I’m truly sorry to hear that you lost your entire balance while playing. If there is anything else I can assist you with, please let me know. Thank you for your understanding and cooperation throughout this process.

never before has it happened to me, and I'm sure if that were the case, then they woul have communicated something. I think they were trying to jack me the fast way, instead of on their site pla.......donating. thanks for all your help, i appreciate it.

Dear badboi80843,

We're glad to hear that your issue with the account suspension has eventually been resolved and you were able to play with your deposit, even though the outcome may not have been as favorable as you'd hoped. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru