Golden Lady Casino - Player’s withdrawal has been delayed.

I have requested a withdrawal of 3200.00 on May 24th with all required documentation. The casino has been staying my withdrawal is approved and being processed. I have been told every week for 2 months that I will have my funds in 3-5 days and it’s never completed. When I ask why it’s taking so long the casino no longer responds to the chat.

Dear Stan,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

This would be an internal casino issue. The max withdrawal is $1K per transaction. I had to make four request to cover my $3270 balance available for withdrawal. Every time I ask for an update they tell me all my documentation has been received and they have sent my pending requests to their accounting department. I ask for a time frame for processing payments and they tell me 3-5 days or simply say you will get it this week. I have asked twice a week for 2 months receiving same response

Thank you very much, Stan, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Stan11777,

I’m sorry to hear that you’re experiencing issues withdrawing your funds. I’ll contact the casino and try my best to resolve the issue as soon as possible.

I would like to invite Golden Lady Casino representative to join this conversation and participate in the resolution of Stan11777’s complaint.

What are my options if the casino does not reply?

Dear Stan11777,

Unfortunately, we still haven’t received any response from the casino representative.

We would like to ask Golden Lady Casino to reply to this complaint. We’re extending the timer by 7 days. In case the casino fails to reply in the additional time frame, we will close this complaint as ‘unresolved’, which would negatively affect the casino’s rating.

Dear Stan11777,

I apologize, but since we haven’t received any response from Golden Lady Casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely to achieve a mutual agreement. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.