This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Important:
Casino operates without a license
This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
Important:
Very short or unclear Terms and Conditions
This casino has very short or unclear Terms and Conditions, which means it is not clear what rules should be followed when playing at it.
When reviewing and assessing Golden Lady Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers has carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Golden Lady Casino has a Low Safety Index of 4.1, which means it ranks low in terms of fairness and safety according to our methodology. Keep reading our Golden Lady Casino review to learn more about this casino and decide whether it is a good choice for you.
Safety Index – Golden Lady Casino fairness and safety
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Golden Lady Casino review, we extensively examined and analyzed the Terms and Conditions of Golden Lady Casino. We noticed some rules or clauses, which were unfair, however, we do consider the T&Cs to be mostly fair. An unfair or predatory rule could potentially be leveraged to deny the players their rightful winnings, however, our findings for this casino were minor.
Golden Lady Casino is a medium-sized online casino based on our estimates or collected information. It has a high amount of restrained payouts in complaints from players, when we take its size into account. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
To our knowledge, Golden Lady Casino is absent from any significant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
In our comprehensive review of all relevant aspects, Golden Lady Casino has attained a Low Safety Index of 4.1. We encourage players to avoid this casino and seek out one with a higher Safety Index.
T&Cs of Golden Lady Casino evaluated
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Golden Lady Casino to be mostly fair.
Note: You can find our specific findings from the T&Cs evaluation here.
Golden Lady Casino player complaints
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 81 complaints about this casino in our database. Because of these complaints, we've given this casino 6,758 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Golden Lady Casino user reviews and feedback
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
Golden Lady Casino has a Bad User feedback score based on the 42 user reviews in our database. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Company information and licenses of Golden Lady Casino
Golden Lady Casino has estimated annual revenues higher than $1,000,000. This makes it a small to medium-sized online casino according to our classification.
To our knowledge, Golden Lady Casino has not obtained a gambling license from any regulator.
Withdrawal limits, win limits, and payment method options
Golden Lady Casino supports 13 payment methods. This includes: Mastercard, VISA, American Express, Bitcoin (BTC), Bank transfer, JCB, Zelle, USD Coin (USDC), Dogecoin (XDG), Ripple (XRP), Litecoin (LTC), Ethereum (ETH), Discover.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
USD 2,000 per day
No win limit
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. Languages and customer support options available at Golden Lady Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
24/7
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Golden Lady Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Golden Lady Casino as good.
Casino games and slots available at Golden Lady Casino
Golden Lady Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, Other games, Crash games.
The casino's game library includes titles from 8 providers. This includes Rival, Betsoft Gaming, Saucify, Tom Horn, Arrow's Edge, Dragon Gaming, Fresh Deck Studios, Qora Games.
Golden Lady Casino bonuses and promo codes
Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. Currently, our database does not contain any bonus offers from Golden Lady Casino, unfortunately.
Browse all bonuses offered by Golden Lady Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(42)
User reviews of Golden Lady Casino
This is a place to share experience with Golden Lady Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
My experience will parallel most of the others on here. Basically this site is more than happy to take your money, but on the lucky chance you actually complete the wagering requirements, good luck on getting the funds owed to you. I have been waiting since 12.07.23 for my winnings of $634.00 and have been given a dozen excuses as to why it has not been deposited to my account yet (using BTC as a withdrawal), and now for the past 3 weeks the "24/7" Customer Reps don't even respond to my messages. I have also sent two emails to the support department and received no responses as of yet.
They do have some bonuses with high deposit matches - 500% - 700+%, but none of that really matters if you can't ever cash out your winnings.
Good casino with great free bonuses, love their games. I like the experience with this casino. I am trilled to found such an amazing place to spend my free time. support lady flirt's with you too much
The casino offers Rival software, Dragon timing, Cora, Betsoft, Arrow ... but unlike other Rival software casinos, here it is at least one level better, at least as far as the design and offer of the site is concerned. but what matters is the RTP, there the GL is the same if not worse. playing slots, especially Rival software, is a pure waste of money. here they even turned off the bonus games. there is no multiplayer either, I think there is only the official one. every slot is tightened to the maximum.
Kazino ima u ponudi Rival software, Dragon tajming, Cora, Betsoft, Arrow ... ali za razliku od drugih Rival software kazina,ovde je za bar jedan nivo bolje, bar što se tiče dizajna i ponude sajta. ali ono što je bitno, a to je RTP, tu je GL isti ako ne i gori. igranje slotova,pogotovu Rival software,je čisto bacanje para. ovde su čak isključili i bonus igre. nema ni multiplayer, mislim ima onako zvanično samo. svaki slot je zategnuta do maksimuma.
easy registration,
laka registracija,
no deposit bonus $45, as well as a couple of other good offers for deposits
no depozit bonus 45$,kao i par drugih dobrih ponuda za deposit
The live chat service responds almost immediately, and they try to explain everything
live chat služba gotovo trenutno odgovara,i trude se sve da pojasne
The RTP is very low, there are almost no bonus rounds in the games
RTP je veoma nizak, gotovo da nema bonus rundi u igrama
but the deposit bonus has a condition of 145x, MAX cashout $80, in case of eventual payout, you have to pay the deposit, and you return $45 to the casino.
no depozit bonus ima uslov 145×, MAX cashout 80$,u slučaju eventualne isplate,morate uplatiti depozit ,i kazinu vraćate 45$.
Harpersmom
Unregistered user
• 1 year ago
I've waited since the 21st and 24th of Feb since I requested my withdrawal and they are extreemly foul. They don't respond in customer support to it. I will NEVER give another cent to golden lady. I still haven't gotten the $565 they owe me. They are crap when it comes to customer support. They give no answers.
I'm giving Emma from support 5 stars. She professional, smart, and patient with me. I had an issue with my withdrawal but she assured me I would receive my winnings and she came through on her promise. Golden Lady I hope you pay her well because she's great at her job and your MVP worker.
She was honest about the process and never tried to sell me anything.
Patience, Friendly, Smart
Withdrawal delay
Sadangel
Unregistered user
• 1 year ago
It's a Great casino, love the games as well as slots are great, the support person Emma is lovely, she is great. she gave me a great deal
I made a withdrawal of 95 and didn’t receive it and it had been 26 days so I thought if I did a reversal and play a couple hand’s and try to withdrawal again we’ll it’s been 3 weeks so a week ago I tried to reverse it again and play and withdrawal again that’s been a week now I always get told it’s being worked on or that I’m next queue and it’ll be ASAP and told that they escalate it and I’m really tired of it I really NEED it!!!!
A STAR IS A LOT, BUT TO NOT WASTE IT I WILL GIVE IT TO YOU FOR KE UNTIL THAT THEY ARE VERY KIND TO LET IT GO DOUBLED, AND THE RESOLUTION IS REPEAT, THEY WILL ASK YOU TO DEPOSITS TO COLLECT WHAT YOU HAVE EARNED IN THE BONUS WITHOUT DEPOSIT AND HOW DO YOU KNOW TO BUY BITCOIN AND IF YOU BUY EXACTLY AND THEN YOU DON'T COMPLETE BY SENTAVOS, THEY WILL TELL YOU YOU DEPOSITED 24 V TO VERIFY YOURSELF AND WITHDRAW BUT EVEN WE ACCEPT THE MONEY AND WE ALREADY SAW THAT YOU ARE REAL THERE WERE 25 AND YOU MISSED GOOD DAY DEPOSIT 25 AND AS SOON AS YOU DO IT WE WILL INVENT ANOTHER OBSTACLE AND THEN WE WILL BE REPEATING THE SAME SOLUTION IN THE HOPE THAT YOU GET ANGRY OR FAIL I HAVE WAITING FOR 20 YEARS FOR EXAMPLE, LOOK ASIA AT THE FUTURE BUT I HAVE ALMOST 6 MONTHS, AND THEY ARE VERY KIND BUT THEY ARE LOWER THICKENS, SOME POOR SHIT AND I SAY IT WITH RESPECT BUT THEY ARE CHARISMATIC OF AMADRE I GAVE ME A LOT OF PLEASURE ,,.. B IF YOU WANT TO EARN MONEY RUN IT TO ANOTHER I RECOMMEND SLOTSLAND PAYS YOU IN APPROX TWO TO 3 WEEKS AND I WILL INFORM YOU WELL OF THE PROCESSES YOU CAN WITHDRAW R 100 DOLLARS, OR ANYONE THAT IS FROM THE GROUP INCLUDE THE AFFILIATED CASINOS I SAY KE IS A SINGLE CASINO WITH 17 DIFFERENT NAMES BUT THEY DO PAY YOU EVEN THOUGH THEY LAST ABOUT TWO MONTHS SO FAR AS IT GOES FROM BONUS EARNINGS WITHOUT DEPOSIT AND YOU CAN GET 100 DOLLARS, AKI YOU WILL BE ROBBED WITH THE ILLUSION OF COLLECTING 150 FOR BONUSES WITHOUT DEPOSIT YOU END UP WITHOUT CALSONES OR FAIR IN YOUR POCKETS AND THE FUNDIYO PICKS YOU, I DON'T KNOW BUT RYMA AND IF YOU KEEP IT FOR SURE KE AKI THE CASINO ALWAYS WINS ALWAYS WINS ALWAYS WINS IN GLC EL CASINO ALWAYS WINS ALWAYS ALWAYS ALWAYS WINS ELK CASINO GLC, DON'T FORGET
UNA ESTRELLA ES MUCHO , PERO PA NO DESPERDICIAR SE LA DARE POR KE ASTA ESO SON MUY AMABLES AL DEJARTELA IR DOBLADA, Y LA RESOLUCION ES REPETICION, TE PEDIRAN KE DEPOSITES PARA COBRAR LO KE AYAS GANADO EN EL BONO SIN DEPOSITO Y COMO NOSABES COMPRAR BITCOIN Y SI COMPRAS EXACTO Y LUEGO NO ACOMPLETAS POR SENTAVOS TE DIRAN DEPOSITASTE 24 VPARA VERIFICARTE Y KE RETIRES PERO AUN QUE ACEPTAMOS EL DINERO Y PUES YA VIMOS QUE ERES REAL ERAN 25 Y TE FALTO BUEN DIA DEPOSITA 25 Y ENCUANTO LO AGAS INVENTAREMOS OTRO OBSTACULO Y LUEGO ESTAREMOS REPITIENDO LA MISMA SOLUCION CON ESPERANSA DE KE TE ENFADES O FALLESCAS YO TENGO 20 ANOS ESPERANDO POR EJEMPLO, MIRE ASIA EL FUTURO PERO SI TENGO DE6 MESES CASI , Y SON MUY AMABLES PERO SON RATEROS DE LO MAS BAJO , UNAS LACRAS MIERDAS Y LODIGO CON RESPETO PERO A SON CARISMATICOS DE AMADRE ME DIO MUCHO GUSTO VERGAS ,,.. B SI KIEREN GANAR DINERO CORRANLE PA OTRO LES RECOMIENDO SLOTSLAND TE PAGA EN APPROX DOS A 3 SEMANAS I TE INFORMA BIEN LOS PROCESOS PODRAS RETIRAR 100DOLARES, O CUALKIERA QUE ES DEL GRUPO INCLAVE LOS CASINOS AFILIADOS YO DIGO KE ES UN SOLO CASINO CON 17 NOMBRES DIFFERENTES PERO ELLOS SI TE PAGAN AUNKE DURAN COMO DOS MESES EN LO QUE VA DE LAS GANANCIAS DE BONOS SIN DEPOSITO Y PODRAS SACAR 100DOLLARES , AKI TE ROBARAN CON LA ILLUSION DE COBRAR 150 POR BONOS SIN DEPOSITO TERMINAS SIN CALSONES NI FERIA EN LOS BOLSILLOS Y TE PICAN EL FUNDIYO, NO ME CONSTA PERO RYMA Y SI TENLO POR SEGURO KE AKI EL CASINO SIEMPRE GANA SIEMPRE GANA SIEMPRE GANA EN GLC EL CASINO SIEMPRE GANA SIEMPRE SIEMPRE SIEMPRE GANA ELK CASINO GLC, NO SETE OLVIDE
VERY KIND WHEN THEY STEAL YOU AND ALL THE TIME THEY KEEP THEIR AMBIILITY YOU WILL GET ANGRY BUT AS THEY ARE SO KIND YOU WILL DOUBT THAT YOU HAVE BEEN ROBBED
MUY AMABLES CUANDO TE ROBAN Y TODO EL TIEMPO MANTIENEN SU AMBILIDAD TE ENOJARAS PERO COMO SON TAN AMABLES DUDARAS QUE TE AN ROBADO
THEY ROB YOU WITH FALSE AGREEMENTS THEY HAVE NO MORAL ETHICS THEY HAVE NO EMPATHY THEY ARE LIKE COLD BLOODED SNAKES
TE ROBANCON FALSOS ACUERDOS NO TIENEN ETICA MORAL NO TIENEN EMPATIA SON COMO SERPIENTES DE SANGRE FRIA
They don't communicate besides the chat. That dude will give you the same automated answers and not actually any information. The support ticket is a total joke, I'm not sure they even check it. Nobody will email me back, except of course the promotional emails.
DON'T EXPECT ANY ACTUAL CASH!! THE GAMES WERE COOL WHEN I THOUGHT I WAS WINNING CHRISTMAS FOR MY KIDS, NOW I'M NOT SURE WHY I WASTED MY TIME.
Games were fun
I won big, TBD if actual $ comes
Withdrawal wait times
Chat is non supportive
No contact information
Email complaints not answered
Jojo0127
Unregistered user
• 2 years ago
It’s been 8 months and I never got paid even though I chatted with them many times. They kept promising but never paid me my winnings. I finally cut my losses and reversed. DON’T PLAY HERE. Play at SLOTS LV they pay you within an hour sometimes.
Very happy . Emma really takes care of customers . I can't even express how much. I think she goes above and beyond like no other sometimes it takes a casino to respond promptly but they really make up for it and they try to do their best. Kudos to Emma and Roland keep doing what you're doing.
Dep 50.00 last night and played 9 hours of my time and was doing good till the games went to sleep.I decided to play more today.What a joke.Not 1 bonus game and played 800.00 of what I was upto.I feel the games are rigged.I even tried many other games with same thing.I was 2,000 from the playthrough. How many people have had this happen to them how convenient to go bust when you're so close to cashing out. The casino doesn't want you to win money so they don't have to pay you. Well I think I'm done playing here the bonuses are good but very crappy gameplay period. I can do better elsewhere. I now can see why some people are complaining that the games are fake. I'm starting to see that too
Wasted money playing here. Played a long Played a long time but nothing I could say positive
Even 1 star is still too much. "Support" never answers, payment impossible - fortunately it was "only" from No Deposit Free Spins, but it's still a scam!
Selbst 1 Stern noch zuviel. "Support" antwortet nie, Auszahlung unmöglich - war zum Glück "nur" aus No Deposit Free Spins aber bleibt trotzdem Betrug!
I played this casino and loved it to the heart people play this its fun and very lucky games couldnt stop winning also simply withdrawl and support team very helpful and friendly very happy with this its my main and only one i stick too
I logged in used a promo that I wmshoukd have waited on. I hit pretty big and asked if they could help me switch things. To the correct promo. Took 2 minutes and the issue that I created might I add was fixed. They didn't have to do a thing for me. If thisbis how they treat their customers I will be one for a long time. Shoutout to Harry for the excellent service! 👏
Don't waste your time you will never get a withdrawal. Support does not respond to emails and they don't list their withdrawal timelines on the website.
Update: It has been two weeks and I have still not recieved my withdrawal and support is no help telling me different stories and trying to get me to deposit and continue playing. I no longer believe I will recieve any payout whatsoever.
Does not payout
shembree
Unregistered user
• 2 years ago
After months of playing and finally winning, I have yet to receive a payout. I have been pending just over $5K in winnings for 6 weeks. Their terms say 7-10 business days. I have been told by support that it is "in the works" and to "be patient and trust the process". Meanwhile they will not respond to emails, don't answer in chat half the time, and refuse to tell me why it is taking so long.
Slots are actually rigged. Bonuses seem appealing, but they can basically turn the games off from what I can see. Would not recommend playing here to my worst enemy. Also, it seems the few who do win have to go through hell to get a withdrawal. Play elsewhere IMO.
Great bonuses
Everything else
Jenny_watson
Unregistered user
• 2 years ago
got an $260 bonus on just sign up, had a great player support they were quite friendly And
Best support, high percentage bonus, great deposit method
Quick to give bonuses then take it back or demand a 25$ deposit to withdraw so say you got $100 then you put in 25 you don't get $25 but only the $100 I sent in docs for verifying 14 days later still no verificationn so I just left!*** Update thaught I'd give them another chance tried unlock my account they said be $25.00 to unlock it!!
They are open
Terrible at organization of docs and procedures
jkeeth59
Unregistered user
• 3 years ago
This is the worst nightmare i have ever had I have been trying to collect my winnings for 7 months now I have live chat transcripts from March 2021 they keep promiising me that my winnings will be paid to me in 5 days another time 2days another saying that they promise i will have my winnings by middle of next week it never comes. I have emailed support and have not got one response from them in 7 months Don't let them owe you to much money I will say they did pay me one payout already of 300 they still owe me 1.000 The live chat agents are professional they just get lied to from the accounting dept and then give you false info
great bonus's if they would pay them when you win
they dont pay you right away if you get paid at all
Safety Index explained
Safety Index of Golden Lady Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Golden Lady Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Low4.1/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Important:
Casino operates without a license
This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
Important:
Very short or unclear Terms and Conditions
This casino has very short or unclear Terms and Conditions, which means it is not clear what rules should be followed when playing at it.
Unfair terms and conditions
This casino has unclear or vague terms and conditions, which don't clearly define how the casino will react to issues.
Other factors
Operates without a license
Complaints about Golden Lady Casino and related casinos (83)
