The player from Austria has requested a withdrawal four months ago. It has been pending since. Casino didn't respond.
Golden Lady Casino - Player’s withdrawal has been delayed for four months.
Black points: 196
Amount: €1,130
Golden Lady Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Golden Lady Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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3 years ago
Translation
hello hope you can help me have been waiting for the payment of 1130 € since 16.11.2020 am in cht every 2 days i am always told i will get the money this week and they have been saying that for 4 months now! have paid in with skrill after 3 months you have sgat you have removed skrill i am supposed to make a bitcoin account i did that and that was already 1 month ago I still haven't got the money. I already wrote a few e-mails to support but got no answer.
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3 years ago
Dear Thomas,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost four months is abnormally long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
hello i have been playing in this casino for a long time and have made a payout several times and have received each time so far that is why i have waited so long and always tried to clarify it in the chat but they have been telling me the same for 4 months i get it in this one week and I hear that every week I also wrote some e-mails to support, but there I don't get an answer. I've been told for 4 months it is being processed normally you say a payout takes 3-5 days but you have often taken longer with the payout but I've never had to wait 4 months.mfg.thomas
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3 years ago
Thank you very much, Thomas, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello thomas,
I looked at your complaint and will do my best to help you. I would like to invite Golden Lady Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
We would like to ask the Golden Lady Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
