Golden Lady Casino - Player had a negative experience in the casino.

I just want to leave a review and say please do not play here. I'm so glad I stopped myself from making a deposit. It was very sketchy the chat person actually lied to me about terms and I caught him in the lie. I had started their multi-stage promotion where they give you $250 balance you have 10 minutes on rival only slots and have to wager at least $20 and keep your balance above $250 by the end of the 10 minutes. Seems straight forward once you navigate how they word it. I was very careful as always and asked all the questions to make sure this is what the promotion was. So I played the first stage completed it as such with terms mentioned. It even said in the promotions page I can claim the 2nd stage. I had won a total of $15 and apparently that's what would be added ontop of my deposit which I would then need to wager bonus winnings ($15) + deposit (25) 35x wagering to be able to cash out a max of $400. So i thought my balance would be $250 but no it gives you the winnings of whatever u won in those 10 minutes during first stage which it does not clearly state this in the terms either. It makes it seem like you will get $250 balance to play with your deposit on the 2nd stage but it's only the amount you win. So fine okay. Then the chat guy told me when I asked if everything is good he said no I have to win another $250 in order to be eligible for the 2nd stage. This was no where in the terms. He knew my wagering wouldn't be much because it was $15 (bonus winnings) + $25 deposit I would need to wager 35x which isnt bad. He told me I need to redo it and I argued that no where in terms it says I need to win $250 I just needed to MAINTAIN THE $250 BALANCE in the first stage and wager at least $20 during the first stage which I had done. So he kept saying I had to redo it so I redid it . He then told me I needed a balance of $500 total by the end of the 1st stage the $250 balance given will be deleted and I'll need to win $250. I had argued I did it right the first time. So I said fine . I redid the 1st stage and got my balance to $488 and the 10 minutes was up I didn't make it to the $500 balance. He said oh that's fine you can make a deposit and go to the 2nd stage now .. so here he lied once again . He wanted me to have a bigger wagering requirement . I did do everything correctly the 1sf time he just didn't want me to only have to wager the $15 bonus and my deposit . I have it all saved in screenshots oh and when I called him out on it he said he can give me back the $15 I won the first time and use that after all the arguing and him saying I did it wrong because he wanted me to have more wagering . So he blatantly lied to me . If you want screenshots of the conversations I'll send it gladly just please don't play here .

Dear chrisjanice20,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golden Lady Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise which specific promotion you participated in? Please share a screenshot or a link to this particular promotion please. You can post it here or alternatively send it to my email at tomas@casino.guru

Please forward the communication you had with the casino as well.

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear chrisjanice20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

THIS IS WHAT IS SHOWINIG BECAUSE IT IS A MULTI-PART PROMO THE FIRST THING THAT WOULD SHOW WOULD BE 250 FREE GOLD (Under promotion page)

250 Free Gold(Secondary)

Get a $237.5 bonus on your next deposit!

You must deposit at least $25 to qualify.

You must wager the bonus at least 35 timesThe wagering requirement (or "playthrough") is the amount that must be wagered (put at risk) before you may cashout.

Unless otherwise stated, 1 credit wagered in a game counts as 1 credit toward playthrough requirements. Play at the following games and any variant is not allowed and the winnings can be considered as null and void: Game Type: Arrow Slots, Arrow Tables, Baccarat, BetSoft Promotion-Ineligible, BetSoft Slots, BetSoft Table, Blackjack, Blackjack with Sidebets, CaribStud, Casino Battle, Craps, DoubleUp, Dragon Games, Dragon Tables, PaiGow, Qora Games, Qora Progressive, RedDog, Ride 'em Poker, Roulette, Saucify Games, Slot Progressive, ThreeCard, Tom Horn Games, Videopoker. Play at the following games, and any variants, count toward playthrough requirements at a reduced rate: Game Type: Kaboom (1/2) The wagering requirement (or "playthrough") is the amount that must be wagered (put at risk) before you may cashout.

The maximum you may withdraw is $400A maximum cashout applies. Any balance remaining after your cashout will be removed from your account.

If your balance is greater than the maximum cashable amount the remainder will be removed automatically on cashout. A maximum cashout applies. Any balance remaining after your cashout will be removed from your account.

The following games and any variants may have different table limits while this promotion is active: Game Type: KaboomYour table limits may change while this promotion is active.

Valid from 2022-09-20 00:00:00 to 2023-09-20 23:59:59. Promotion may be expired by casino at any time. If you do not login to the casino for 30 days the promotion will be automatically expired due to inactivity. Note that all free spins and progress in i-Slots will be lost at the completion of a promotion.

The casino's general terms and conditions (available from the casino website) also apply.

Promotion Status:Not Claimed

Thank you for the reply.

Are you able to continue with the promotion? Are there any winnings the casino withholds? I'll await your reply.

Yes but this isn't the issue the main issue is I had completed the terms and finished the 1st stage with $15 in winnings initially . When I asked chat if I was good to go onto the 2nd stage which would be the $15 added onto my next deposit and the wagering (35x) would be the $15 + my deposit x35 wagering I was told that I had to REDO the 1st stage due to not having enough winnings and that I needed $250 in winnings at the end of the 1st stage. (So this is when things got bad and as I questioned why since I knew I followed the terms he said it's in the terms I needed to win $250 which wasnt true (it was only because he wanted me to have more wagering in the 2nd stage) . I had redid the 1st stage despite arguing with him I had done it right and when I finished I only finished with $237.50 which you see would be added to my deposit for the 2nd stage in what I sent. So I told him well I didn't make $250 in winnings so I guess I can't do the 2nd stage and he said no I'm fine now when initially he said I needed $250 in winnings which I of course didn't make the 2nd try. So I asked how Am I okay to continue now when you said I needed $250 in winnings and only made $237.50 . I caught him in his own lie and he said no I'm fine only because he didn't want me to go to the 2nd stage with only $15 he personally just wanted me to go with a lot more wagering which is why he lied . After catching him in the lie he even offered me to add the $15 I originally won on the 1st stage to continue onto the 2nd stage with. Which would mean a lot less wagering . The issue is he completely lied when I questioned him knowing I did the 1st stage right the 1st time ! Telling me I had to redo it because stated I didn't make enough winnings which was only his personal opinion apparently after all. This is obviously an issue when their chat rep is obviously getting caught lying about their terms ! I have the whole chat saved.

Could you please forward the chat transcript to my email at tomas@casino.guru so I may review it? I'll await your reply.

Dear chrisjanice20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.