Golden Genie Casino - Player's payout has been delayed by unlicensed casino.

Been trying to get my winnings it’s been over 21 days online says just be patient and cuts you off all the time with all the negative reviews, spoke with CEG advised they have no license

Dear johntilley,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No withdrawal verified account and it’s not through bonus Thanks

Thank you very much, johntilley, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear johntilley, 

My name is Katarina, and I will be assisting you in solving this case.

I will now contact Golden Genie Casino outside this complaint thread and let you know any new information once I receive it.

They have now disabled online chat for me these people are 100% crooks they must be stopped

Dear johntilley, 

thanks for the update.

I understand your frustration, but please refrain from using profanity. Such a behavior is not tolerated.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.