Glitter Bingo Casino - Player's account has been blocked due to exclusion from a sister site.

Joined 2 days ago account verified deposit £100 now they have blocked my account saying I excluded from sister site how do I know who there sister sites are.

Dear meljard73,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Glitter Bingo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please if you played the £100 down?
• Was the deposit returned to you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon yes I Played my £100 left some money on to play next day went on but was blocked they then sent me an email my account is suspended due to cancellation of sister site.I haven't received my deposit back also they are not answering my emails they said in the email for me not to open any more but I emailed them to send me a list because I don't know who they are.

• Have you registered yourself on Gamstop due to a gambling problem?
• Have you registered with accurate personal information in the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Include emails or other communication you received from the casino.

Good evening I have never applied to game stop I have attached emails kind regards Melanie

Thank you very much, meljard73, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Good morning I have received an email I'm getting my £100 back in the next 2 to 3 working days and a full list of all there casino so I don't open another have a lovely day and thakyou

Dear meljard73,

I am glad to hear that! Please let us know here in the thread when you get your refund so we can mark this complaint in our system as resolved. We will be looking forward to hearing from you.

I have received my £100 kind regards Melanie

Dear meljard73,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal V, Casino.Guru