The player from the United Kingdom requested a withdrawal of over 20,000 PHP on May 25, 2024, but it remained unresolved despite being promised completion by May 31, 2024. Previous withdrawals had been processed within 24 hours. The player confirmed passing KYC verification and accumulating winnings with an active bonus. After multiple updates from the player, the withdrawal was finally received on June 17, 2024. The issue was marked as resolved by the Complaints Team.
GGBet Casino UK - Player’s withdrawal has been delayed.
Amount: 20,000 ₱
GGBet Casino UK
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
It has been almost three weeks since I initiated the withdrawal, and despite previous experiences of prompt processing, my latest request, made on May 25, 2024, for an amount exceeding 20000 PHP, remains unresolved.
Previously, my withdrawals of similar amounts/smaller have been processed within 24 hours, sometimes instantly. However, like I mentioned the 20000php remains unresolved until this time.
They also told me that the deadline for the withdrawal is set to be in 31.05 but it has not been in my account until today.
I will keep updating if the withdrawal is processed.
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Public
6 months ago
Dear jangabrielslerpy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- When were you in contact with casino support regarding the issue?
- Could you please share a screenshot of how the cashout request appears in your transaction history?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 months ago
Could you please confirm that you have passed the KYC verification?
- yes I have pass the KYC verification and im verified for almost 2 years now
Have you accumulated your winnings with or without an active bonus?
- I believe With active bonus
When were you in contact with casino support regarding the issue?
- In my home
Could you please share a screenshot of how the cashout request appears in your transaction history?
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6 months ago
Could you please share a screenshot of the casino account with the website or logo of the casino visible?
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6 months ago
Dear jangabrielslerpy,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
