GGBet Casino Review

The player from Finland faced account blocking after multiple declined withdrawal requests, with the casino alleging that he had 'graphically edited' his KYC documents. Despite having used the same documents for over a year and being allowed to deposit funds, the casino permanently blocked the account and advised him not to attempt reinstatement. The Complaints Team was unable to proceed with the investigation or offer solutions due to the player's lack of response to inquiries, which led to the rejection of the case. The player was informed that he could reopen the complaint in the future if he chose to engage further.

The player from Peru had her account blocked by GGbet, accused of creating multiple accounts, which she denied. When she requested evidence of this accusation, the casino refused to provide it, prompting her to seek assistance in resolving the issue. The Complaints Team contacted the casino, which provided evidence supporting the account violation. Consequently, it was determined that the casino's actions were justified, and the complaint was rejected.

The player from Poland reported that Ggbet Casino had blocked his account, citing a violation of bonus terms. He disputed this claim, stating that his winnings were derived from deposits made with real money and games played without any connection to previous bonuses. The player requested a review of his gaming history to resolve the issue. After reviewing the evidence, we concluded that the casino's decision to block the account and void the winnings was upheld, as the player had utilized a prohibited strategy that provided an unfair advantage. Consequently, the complaint was rejected, and the player was advised to review the bonus terms to avoid future issues.

The player from Brazil had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated with the player regarding the standard processing time for withdrawals and had requested updates on the situation. However, due to a lack of response from the player, the complaint was unable to be investigated further and was consequently rejected.

The player from Poland reported that GGBet casino had blocked his account and confiscated approximately 2,000 ZL after he made multiple deposits using bonuses. He had received a prize for a tournament, but it was taken away with an email indicating a violation of bonus rules without further details. The Complaints Team reviewed the evidence provided by the casino, which indicated that the player had used a prohibited gaming strategy to bypass wagering requirements. Consequently, the complaint was rejected as unjustified, and the player was advised to review the bonus terms to ensure compliance in the future.

The player from Japan faced repeated rejections while attempting to withdraw 100,000 JPY from the casino due to account verification issues. Despite having submitted documents including a photo with a passport and online ID six times, the withdrawal was still refused. The Complaints Team extended the response time by 7 days for further investigation, but the player did not respond to inquiries. As a result, the complaint was rejected due to lack of communication.

The player from Sweden had successfully withdrawn funds 4.5 weeks ago, but the money had not arrived, and despite following up, he had received no response for four weeks. The player confirmed that his withdrawals had been approved but stated they were stuck in bank transfer, with a total of SEK 1,800 pending. Despite requests for additional documentation and communication history, he did not respond to the Complaints Team's inquiries, which led to the inability to investigate further. Consequently, the complaint was rejected due to lack of response.

The player from Ukraine had her account blocked due to depositing and attempting to withdraw funds using her boyfriend's card. The Complaints Team reviewed the situation and confirmed that the casino's terms and conditions prohibited the use of third-party payment methods for deposits and withdrawals. Despite the player's willingness to provide evidence and request a return of her deposit, the complaint was rejected as the rules had been breached. The player was informed that assistance could not be provided due to these violations.

The player from Germany had not received any bonuses for months, with her bonus code requests constantly rejected. Despite having reached out to support, she received responses that provided no clear explanation. The Complaints Team was unable to investigate the issue further due to the player's lack of response to inquiries, which resulted in the rejection of the complaint.

The player's son in Peru had used his Skrill account to create and deposit money into an account at GGBet without verification. The player questioned the casino’s allowance of high deposits without document verification. The Complaints Team clarified that the casino typically verified accounts at the point of withdrawal, not during deposits, and emphasized the importance of securing payment methods to prevent unauthorized access. Ultimately, the complaint was rejected due to a lack of sufficient evidence and confirmation of resolution from the player, though it was noted that the player could reopen the complaint at any time.

The player from Ukraine won €200,000 on GG Bet, but their withdrawal was delayed as the document review by the security department dragged on. Despite fully verifying their identity and adhering to all rules, there was no clear answer on when the review would be completed. The player failed to respond to our inquiries, and as a result, the complaint was rejected due to lack of communication.

The player from Mexico had initially made successful withdrawals at gg.bet, but suddenly all withdrawal attempts were rejected. Despite having verified the account as requested by support, the issue persisted and support continued to provide excuses. The player sought assistance to resolve this issue. We were unable to investigate further due to the player's lack of response to our messages and questions, resulting in the complaint being rejected.

The player from Sweden had won 20,900€ at GG-Bet Casino, but her winnings were never credited to her gaming account despite having a screenshot as proof. The Complaints Team had requested additional evidence, including the player's game history, to investigate the issue. However, since the player did not respond to the requests for information, the investigation could not proceed, which led to the rejection of the complaint.

The player from Sweden had two pending withdrawals from GGBET since June 22, 2024, which were repeatedly rejected. Despite being fully KYC verified and trying different payment methods, the casino did not process the withdrawals as promised. The total withdrawal amounts were 3500 SEK and 1600 SEK. We attempted to gather more information from the player, but due to lack of response, the complaint was rejected.

The player from Switzerland faced a prolonged and complicated verification process for a withdrawal of over €800. The casino kept rejecting the player's documents. The issue remained unresolved as the player did not respond to our inquiries, which led to the rejection of the complaint due to lack of information.

The player from Latvia had deposited money with a debit card, successfully wagered the 40x welcome bonus, and then faced issues when attempting to verify their ID and withdraw money. The casino redirected them to a sports betting page and accused the player of using unfair strategies on slots. We were unable to proceed with further investigation or provide solutions due to the lack of response from the player regarding our messages and questions. As a result, the complaint was rejected.

The player from Germany requested a withdrawal from GG.bet casino on 14.06.2024 and did not receive any updates for over three weeks. Previous withdrawals also experienced delays, but this time it seemed particularly problematic. The player confirmed having passed KYC verification and accumulated winnings through sports bets without an active bonus. Due to the player's lack of response to further inquiries, the complaint was rejected.

The player from Germany, who had a verified account and Diamond League status, faced delays with a withdrawal submitted on June 13th. Despite contacting support multiple times, she received vague responses without any clear resolution or timeframe, making her feel inadequately supported. After the Complaints Team requested further communication records, the player reported that the issue was resolved as the payment had been received. The complaint was then marked as resolved by the Complaints Team.

The player from North Rhine-Westphalia requested a €130.00 withdrawal from GG.bet Casino on 19.06.24, which had not been credited. He sought clarification and assistance with the issue. The Complaints Team contacted the casino, which confirmed the delay was due to the involvement of several departments and a financial service provider. The casino credited the €130.00 back to the player's account as compensation. The player confirmed receipt of the funds, and the complaint was marked as resolved.

The player from Sweden had two pending withdrawals (6500 SEK each) since June 14 and 15, which remained unresolved. Despite multiple contacts via live chat and email, the casino attributed the delay to a third party responsible for handling payouts. The issue was eventually resolved after a month's time. We marked the complaint as 'resolved'.

The player from Peru faced issues with withdrawal attempts on Ggbet as the window closed automatically. Despite trying multiple browsers, the problem persisted, and the support button on the website did not work, making it impossible to contact customer service. The player managed to contact support and received assistance to complete the required information. However, the player stopped responding to further communication from us, leading to the rejection of the complaint due to lack of information.

The player from Germany requested a withdrawal of €550 on June 1st. While €250 was processed immediately, the remaining €300 (€50, €150, and €100) had not been received. Customer support repeatedly advised waiting, and email support was unresponsive. The casino explained that the transactions were stuck with the payment provider and offered to credit the amount back to the player's gaming account for withdrawal via an alternative method. The player agreed but failed to respond to follow-up messages. Consequently, the complaint was rejected due to lack of response.

The player from Germany had been waiting for a €500 payout for 14 days. The payout was repeatedly delayed due to technical reasons. The casino offered to credit the blocked amount back to her account to use a different withdrawal method, but the player faced difficulties as alternative methods were not suitable. The Complaints Team extended the timer for resolution but ultimately closed the complaint due to the player's lack of response.

The player from Peru had been waiting 15 days for a withdrawal from Casino gg.bet, trying three different e-wallets as suggested. Each request was rejected after the indicated 5 business days, citing "temporary technical reasons." The issue was resolved after the casino processed the transaction for 1204.81 PEN successfully. The player confirmed receipt of the funds, and the complaint was marked as resolved.

The player from Sweden had successfully withdrawn 1,000 SEK and 200 SEK from GG.Bet. However, her 18,000 SEK withdrawal was rejected due to a technical issue, and repeated attempts failed for the same reason. Smaller withdrawals were still processed without issue. We intervened and communicated with the casino, which cited technical issues and recommended alternative payment methods. After multiple attempts and persistent follow-up, the player finally received her last pending payment. The issue was resolved.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn’t been received yet. The casino credited the withdrawal amount back to the player's account and suggested using an alternative payment method due to technical issues with the original method. The player insisted on using the same method despite the casino's warnings. Eventually, the winnings were paid out, and the complaint was marked as resolved.

The player from the United Kingdom requested a withdrawal of over 20,000 PHP on May 25, 2024, but it remained unresolved despite being promised completion by May 31, 2024. Previous withdrawals had been processed within 24 hours. The player confirmed passing KYC verification and accumulating winnings with an active bonus. After multiple updates from the player, the withdrawal was finally received on June 17, 2024. The issue was marked as resolved by the Complaints Team.

The player from India deposited 5500 INR on May 16, but the funds did not reflect in his casino account afterward. Following a prolonged investigation involving the player's bank and the casino's payment provider, the casino credited the player's account with 5500 INR as compensation for the inconvenience. The Complaints Team appreciated the casino's proactive approach in resolving the issue despite the ongoing investigation with the payment provider and marked the complaint as resolved.

The player from Poland attempted to withdraw winnings from the casino. It had been over the stated five-day period for the funds to be processed, and each time the player contacted support, they disclaimed responsibility and suggested that the funds could be returned to the casino account. We advised the player to wait at least 14 days for the withdrawal to be processed and to cooperate fully with the casino. The player did not respond to our messages and questions, so the complaint was rejected due to lack of communication.

The player from Sweden encountered problems with GGBet Casino. He initiated withdrawal requests that were rejected due to technical errors. Withdrawals were being processed daily but at a slower rate than promised by the casino. The player tried using another withdrawal method suggested by the support team, but GGBet had not processed it yet. The issue was resolved as the player received all his funds after multiple attempts and communications with the casino and the Complaints Team. The complaint was marked as 'resolved' in the system.

The player from Germany had requested a withdrawal less than two weeks before submitting the complaint. The payment had not been processed yet. The player was fully verified and had successfully withdrawn funds in the past. The Complaints Team had advised that delays could occur due to various reasons, including KYC verification and high withdrawal volumes. The issue was being investigated by the finance department, and the player was advised to wait as the payment was being processed. The casino had explained that the delay was due to technical difficulties with the third-party payment provider and credited an additional €501 to the player's account, which was subsequently lost due to betting. The complaint was ultimately rejected as the player had failed to respond to further messages.

The player from Brazil had issues with a locked account that included a money balance. The casino claimed there was a violation of rules involving multiple accounts in the same household. The player disputed this, maintained they had not violated any rules, and was unable to contact the casino for clarification. The complaint was investigated, and it was found that the casino's terms prohibited multiple accounts from the same device. Due to this violation, the casino's action to block the account and confiscate winnings was upheld. The complaint was closed by the Complaints Team.

The player from Brazil has been a customer of the casino since 2022 and her account was blocked on May 13th. The casino claimed she had more than one account, but she asserts that she was unaware of the rule regarding referring customers living in the same residence.

The player from Brazil had experienced withdrawal issues due to account verification problems. Despite having sent the required documents multiple times, the casino had repeatedly rejected them. The player eventually managed to resolve the issue on his own by persistently submitting the required documents. The player had expressed dissatisfaction with the casino's support, while we acknowledged the resolution of the issue and marked the complaint as 'resolved'.

The player from Latvia had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. We advised the player to wait at least 14 days and cooperate fully with the casino. Despite follow-up attempts, the player did not respond to our messages. Consequently, the complaint was rejected due to lack of communication.

The player from India had reported a deposit issue where his deposits of 11,000 INR and 10,000 INR were not credited to his casino account. We had advised him to contact his payment provider for an investigation. Later, the player informed us that his deposit had been received but he had issues with a bonus expiry due to the late deposit. Finally, he confirmed that all issues had been resolved and requested to close the complaint. We marked the complaint as 'resolved' in our system.

The player from Germany was facing a delay in the withdrawal of her 200 Euros of winnings. The casino, GGBet, had cited technical reasons as the cause of the prolongation. Despite her account being fully verified and her withdrawal approved, the funds had been returned to her player account. We had advised the player to wait an additional 6 days to allow the casino two full weeks to process the payment. However, due to lack of response from the player to our follow-up messages, we were unable to proceed with the investigation and the case was consequently rejected.

The player from Sweden had won 25,000 kr at GGBet. After inquiring about the withdrawal process, the casino blocked her account, alleging that she owned two accounts, which contradicted the player's claims. The casino provided evidence that the player had previously self-excluded due to a gambling problem and had created a new account with altered personal details. The player's deposits were refunded, and the complaint was closed as unjustified based on the casino's evidence and adherence to their terms and conditions.

The player from Germany had reported a delay in the withdrawal process at GG Beach Casino, despite the casino's terms having stated that withdrawals would be processed within 24 hours. The issue had arisen when the player attempted to withdraw a larger amount. The casino allegedly had attributed the delay to the payment provider, which caused frustration for the player. However, the issue was ultimately resolved with the player having received his payout.

The player from Latvia had encountered an issue at GGBet where a bet of 45 euros in blackjack was neither accepted nor refunded. Despite having been reassured that the problem would be resolved soon, it had been over a month with no resolution. We had requested additional details and documents to investigate the matter further but received no response from the player. As a result, we were unable to proceed with the investigation or provide potential solutions, which led to the rejection of the complaint.

The player from Sweden had experienced delays in receiving their withdrawals from GG.Bet. They had been expecting four withdrawals, but three were rejected. Despite having a verified account and having contacted casino support, the player's withdrawals were continually canceled. The player confirmed that they had received 15000 SEK out of the 20000 SEK they were expecting. We marked the issue as resolved since the majority of the disputed amount was received.

The player from Brazil's account had been blocked due to alleged duplicate accounts and bonus abuse. He and his wife had both been playing from the same device and claimed bonuses on their respective accounts. The player insisted that their gaming was purely recreational and no bonuses were abused. He sought assistance in resolving the issue. However, we explained that using the same device and claiming bonuses on multiple accounts was strictly prohibited. Consequently, the casino was within its rights to close both accounts and confiscate any remaining balance. Despite the player's request for a refund of his deposits, we clarified that if the deposits had already been used, a refund was not possible. The complaint was subsequently closed due to these reasons.

The player from Slovakia had faced an issue with the gg.bet site, which had denied his withdrawal request of 940 euros and blocked his account. The site had initially cited 'bonus abuse' as the reason and later changed it to 'multiple accounts.' The player had insisted on having only one account and had not received satisfactory responses from the support team. The casino responded by stating that the player had violated their bonus terms and conditions. The player disputed these claims, which prompted a request from the Complaints Team for evidence from the casino. After reviewing the evidence, the Complaints Team had concluded that they lacked sufficient insight to resolve the issue and suggested the player to submit his complaint to websites that dealt with sports betting-related complaints.

The player from Poland was facing difficulties passing the selfie verification process for KYC at GGBet Casino despite numerous attempts. The Complaints Team had reached out to him for additional details regarding his verification process, including the exact duration and the status of his documents. However, the player did not respond to the team's inquiries within the extended seven-day period. As a result, the team was unable to proceed with the investigation and had to reject the complaint.

The player from Chile had been attempting to withdraw his winnings from the casino since October 14, 2023, but he hadn't been paid. Despite the casino's pledge to rectify the matter, the player was still waiting for his payment two months later. The player confirmed that his account had been verified and the winnings were not accumulated with bonus money. The casino had suggested using alternative payment methods as previous attempts using the player's regular methods had been unsuccessful. After some discussion, the player tried a digital wallet and the casino transferred the funds immediately. The issue had been successfully resolved.

The player from Canada had been unable to complete the final step of the KYC verification process, which involved submitting a selfie with their ID and user ID, despite several attempts. The casino's representative had explained that the selfie must show the entire document clearly, including all four corners, to complete the verification process. The player had been asked to resubmit the photos for further examination, but failed to respond despite multiple reminders. Consequently, we were unable to investigate further and the complaint was rejected.

The player from Indonesia was unable to access his account at the casino, having been accused of owning multiple accounts. The player declared that his son also played on the same WiFi but they used different accounts. He requested assistance in unlocking his account. He mainly played sports betting and used a bonus promo but never used the bonus balance. However, we informed him that we dealt with complaints regarding online casino users only and recommended other websites for his sports betting issue. Despite extending the complaint's timer, the player did not respond, leading to the rejection of the complaint.

The player from Ukraine was unsatisfied with GGBET.UA. He experienced issues related to unclear taxation and bonus conditions. He claimed that when he withdrew 2950 UAH, the casino deducted a 19.5% tax and didn’t consider his initial deposit amount. He also mentioned that the transaction history in the account was misleading and bonus terms and conditions were not fair compared to other casinos. We advised the player to contact the licensing authority if he believed the casino was unfairly withholding a 19.5% tax. However, due to lack of response from the player, we had to reject the complaint.

The player from Poland had his account, which contained 6000 euros, blocked by GGBet Casino due to an alleged violation of bonus rules and running multiple accounts. The player insisted he had just one account that was properly set up and verified, while denying the possibility of registering multiple accounts on the same device. Despite the player's claims, the casino maintained that their systems had detected irregularities suggesting multiple accounts and bonus abuse. The casino had been asked to provide evidence of these claims but failed to do so initially, leading to the complaint being closed as 'unresolved.' The casino later reopened the complaint and provided evidence of rule violations, specifically regarding the game 'Sugar Supreme Powernudge,' which confirmed the complaint's rejection due to the player's actions being against the casino's terms and conditions.

The player from Poland had his winnings of EUR 9,000 confiscated upon withdrawal due to alleged issues with bonus terms, account creation, and shared login from Ggbet Casino. The player disputed these allegations and demanded to see evidence. He admitted that other family members might have accessed the casino from the same device and IP address, but he insisted that he never intended to cheat the casino. The casino claimed that the player had violated their terms by multi-accounting, providing evidence to justify their actions. We closed the complaint as 'rejected' based on the evidence provided by the casino.

The player from India had faced an issue where his deposit of 2500rs was deducted from his bank account but did not reflect in his gaming wallet. He had reported this to the casino support, who had promised a return within an hour which did not occur. Eventually, the player informed us that his deposit had been received, leading to the closure of the complaint.

The player from Germany had initiated a transaction with GGBet Casino in February 2024, but the money had never arrived in his account. He had chosen a bank transfer as the payment method for his withdrawal. The casino had advised him to contact his bank for further information. The player had been unable to open a link sent by the casino for his review. After another communication with the casino, he had been able to clarify the issue with his bank and the transfer was finally booked. We had confirmed that the player's issue was successfully resolved and the complaint was closed.

The player from Latvia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. The player had expressed frustration over the delay and lack of clarity from the casino's support service. Despite our team's efforts to assist, the player did not respond to our messages, leading us to reject the complaint due to lack of information.

The player from Ukraine reported that his GGbet Casino account had been unilaterally blocked, the casino cited rule 12.5.1 as the cause, but failed to provide a specific explanation when requested. The player had been a regular customer since 2022, with deposits and withdrawals in excess of 200,000 UAH. He suspected that his account was blocked due to him withdrawing more money than he deposited. The casino responded that the account was blocked due to recent changes in their service policies, as all accounts created in Ukraine had been blocked. However, they planned to launch a new website for Ukrainian users soon. We concluded that as the player had no balance on his account at the time of closure, and the casino had allowed him to withdraw more than he deposited, the casino was within its rights to block the account. The complaint was therefore rejected.

The player from Peru and his partner both had their accounts suddenly blocked. The casino claims that this is due to one user having multiple accounts. Both accounts contain a total of over $1000 in winnings that the player is struggling to withdraw. We rejected the complaint because the player only focused on sports betting.

The player from Ontario experienced difficulties withdrawing his winnings of 13,000 from an online casino. Despite having submitted the required verification documents, including his driver's license and a picture of himself holding his bank card a year ago, the casino had not allowed him to withdraw his winnings. The player did not respond to our inquiries for further information, which led to the complaint's rejection.

The player from India had opened an account on GGBet, used a promo code, and won 2,800 rupees. His account was abruptly blocked due to an alleged violation of rule 21. The player denied having broken any rules, stating that he had only played one slot to wager his bonus and had not used any strategies prohibited by rule 21. The winnings he claimed were obtained from sports betting. However, as our Complaints Team lacked the expertise to handle disputes related to sports betting at that time, we were unable to assist the player with his issue. As a result, the complaint was rejected.

The player from Ukraine claimed that his account had been blocked by GGBet Casino due to allegations of operating multiple accounts, which he denied. After reviewing the case, the Complaints Team found that the accusations of multiple accounts were incorrect. However, they discovered other violations of the casino's bonus terms and conditions. Specifically, the player had been found to be using a prohibited strategy to unfairly fulfill bonus wagering requirements. As a result, the Complaints Team rejected the complaint as unjustified.

The player from Germany had had an issue with a delayed payout of €570 from GGBet, of which only €70 had been initially paid. An additional €700 in winnings had also been pending for 5 days. The player had been concerned about the split and delayed payments. The Complaints Team had explained that such delays could be typical due to various factors, including KYC verifications and high volumes of withdrawal requests. They had also clarified that splitting withdrawals into smaller amounts was a common practice for managing risks and complying with external regulations. The player later confirmed that all winnings had been received, leading to the resolution of the complaint.

The player from Ireland had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player was fully verified and had previously cashed out without any issues. After waiting for the stipulated 14 days, the player received part of his winnings but was still awaiting €320. The casino claimed that the player's bank had a cross-border transfer limit, which was disputed by the player. The player failed to respond to further queries from us, leading to the complaint being rejected.

The player from Latvia had waited for long for a withdrawal that GG.Bet initially accepted, but was returned by Skrill due to incorrect bank account details. The player had made a mistake by requesting a bank transfer to his Skrill account, which was impossible. This led to the funds being returned to an intermediary bank (J.P. Morgan) instead of GG.Bet or the player's account. Despite the player's repeated attempts to contact J.P. Morgan, the bank had not responded due to the player not having an account with them. After a prolonged investigation, GG.Bet had decided to reimburse the player for the lost amount, understanding the inconvenience caused. The player had confirmed the receipt of the funds, leading to the resolution of the complaint.

The player from Finland had experienced a withdrawal issue following an accusation from the casino of having multiple accounts. Despite denying these allegations and only having one account, the player's access had been restricted, delaying their withdrawal. The player's account was verified in March 2023, coinciding with the time they were blocked. This was also the player's first withdrawal attempt. The casino had not provided any evidence of multiple accounts and had not responded to the player's inquiries. We attempted to investigate further by asking for additional information and extending the response deadline, but the player did not respond. As a result, we had to reject the complaint.

The player from Nigeria had his account blocked due to an alleged breach of clause 10.1.4 Despite submitting proof that all payment methods are his and passing KYC checks, his withdrawal has been blocked.

The player from Poland had had his GGBet Casino account blocked and approximately €2000 confiscated. He reported that he had been informed of violating the terms of service but had not been given details. According to the casino, the player had violated the terms related to bonus play. The player had claimed that he had lost his deposit and bonus, then made another deposit without a bonus and won. The Complaints Team had reviewed the evidence provided by the casino and found that the player had indeed violated the casino's terms and conditions. Despite attempts to engage the player in further discussion, the player had not responded, leading to the rejection of the complaint.

The player from Switzerland had his account verification halted due to a third credit card getting blocked. The casino had requested additional details even after accepting his ID and two other credit cards. The player had explained that the card was canceled, but the casino had insisted on a photo of the card and did not accept a bank statement. The player did not provide further responses to our inquiries. Therefore, we were unable to investigate further and had to reject the complaint.

The player from Poland had experienced a blocked account during a withdrawal procedure. GGBet Casino had accused the player of violating bonus regulations and refused to reconsider its decision. The player had claimed to have made several deposits, some with a bonus and some without, and only managed to win after the last deposit. After an investigation and communication with the casino, the complaint was rejected as unjustified because of multiple account use and bonus abuse by the player.

The player from Poland had his account blocked due to alleged multi-account activity, which he denied. He asserted that his KYC verification had been passed years ago and that he had only ever used one account. The casino, GGBet, claimed that the player had violated bonus terms and created multiple accounts. Despite our efforts to mediate and request evidence, the casino had not provided sufficient information to resolve the issue. After further investigation and additional evidence from the casino confirming the player's multiple accounts and bonus abuse, we closed the complaint as unresolved.

The player from India had deposited 500 into their account at GGbet which didn't reflect. The casino then closed their account, citing promotional abuse as the reason, even though the player denied any such misconduct. The player had claimed they did not complete the bonus wagering and did not profit from the bonus. After a thorough investigation, the casino had provided evidence that the player's gaming activity was in violation of their bonus terms and conditions. We found the evidence compelling and in line with the casino's claims. As such, we agreed with the casino's decision to close the player's account and declined the complaint as unjustified.

The player from Romania claimed that he had been blocked on the platform due to allegations of using "strategies" which he did not comprehend, citing rule 21 violation as the reason for his access restriction. We asked the player for additional information to better understand the situation but received no response. Consequently, we had to reject the complaint due to the lack of player's cooperation. We remained open to assist should the player have decided to resume communication.

The player from Poland had her GGBet Casino account blocked when she attempted to withdraw 3,000 euros. The casino claimed she had violated bonus program rules to obtain additional funds, but did not provide evidence. The player denied having used any casino bonus. The casino later accused her of multi-accounting practices, stating that they had found consistent patterns in playstyle, IP address, authorization device, and other factors. The casino provided evidence to the Complaints Team, who concluded that at least two accounts had been used from the same device, justifying the casino's actions. The player denied these claims and asked for further evidence. However, due to privacy policy restrictions, the Complaints Team was unable to provide the requested details. The complaint was declined based on the evidence provided by the casino.

A player from Sweden is complaining about having his account blocked because of an alleged duplicate account. He admits to the mistake of creating another account, but he never used it for any transactions. However, the casino has blocked his access entirely, and he cannot retrieve his winnings. The complaint was rejected as the player breached the casino terms.

The player from Germany had her casino account blocked after she had secured winnings from her deposits and had attempted to withdraw them. The casino had accused her of owning multiple accounts, however, she insisted she only had one. The player had also disclosed that she had completed the KYC verification before the account was blocked and that she had used a bonus code for her second deposit. She had been able to withdraw her first winnings of €180, but her subsequent withdrawal of €120 was denied. Despite our efforts to assist, the player had failed to respond to our inquiries, leading to the rejection of the complaint due to lack of further information.

The player from Brazil had chosen a promotion and deposited the required amount but hadn't received the promised bonus. The casino had claimed that additional deposits were needed. The player had also mentioned issues with the payout process. However, we had explained that casinos reserve the right to restrict bonuses and that it's important to contact us before playing if a bonus is not received. We had also noted that the division of winnings into multiple payments can be influenced by various factors.

The player from Malta had been unable to process a withdrawal due to the lack of a withdrawal option, even though his account had been verified. He had reached out to the casino through various channels but had received no response. The player's account had been verified over two years prior, and he had been an active player since that time. The casino had initially difficulties in addressing the player's issue due to confusion between different companies using the GGBet brand. However, upon the player's insistence, the casino managed to find a way for the player to manually process his withdrawal by contacting a specific email address. The player had confirmed the successful withdrawal and had expressed gratitude for the resolution.

A long-term player from Greece had faced difficulty making withdrawals after winning €50,000 at ggbet casino. After two successful €1000 transactions, the casino had put a hold on further withdrawals for account review. The player had been able to make additional withdrawals of €600, but the casino reduced this amount to €300 per day. Despite the casino's claim that multiple daily withdrawals were possible, the player reported that only one withdrawal per day was approved. After waiting for a response from the casino, the player ended up losing the remaining funds. The complaint was subsequently rejected due to the loss of the remaining funds.

The player from Brazil had made a deposit over 48 hours ago, which hadn't been credited to his casino account. Despite having reached out to support, the issue remained unresolved. We had recommended the player to contact his payment provider for further investigation, as the casino often had limited control over such issues. However, the player had not responded to our messages, leading us to reject the complaint due to lack of further information.

The player from Peru had had his account blocked and his winnings withheld by the online casino. The casino had accused him of abusing the bonus program and had claimed that another account was logging in from the same IP address. The player had disputed these allegations and had requested proof, which the casino had failed to provide. Our complaints team had intervened and had asked the casino for evidence of the alleged bonus abuse. The casino had subsequently decided to unlock the player's account and had requested additional photos for verification. The player had confirmed his account was unblocked and was in the process of completing the verification. The issue seemed to be resolved, but without final confirmation from the player, we had had to reject the complaint.

The player from Poland had won approximately 1200zł from a deposit bonus but when he submitted a withdrawal request, the casino blocked his account. The player insisted on having only one account with the casino from where he always withdrew his winnings. The casino had accused the player of bonus abuse, including excessive postponing of game rounds and using strategies to fulfil the bonus wagering requirements. The player denied these accusations and asked for proof. The casino had provided evidence to our team, which confirmed that the player had engaged in sports betting while using the bonus. As our team specialized in handling online casino complaints, we were unable to assist further and suggested the player submit his complaint to websites that dealt with sports betting-related issues.

The player from Poland had requested a withdrawal of 2700 PLN on 09.11 and 10.11 but, despite having reached out to the casino's support, the payment was still processing with no substantial progress after two weeks. The player had made a successful withdrawal using the same method in the past. Upon inquiring from the Complaints Team, he was asked for additional information regarding his withdrawal history. However, before the team could further assist, the player confirmed that he had received all his pending withdrawals. The issue was therefore marked as resolved by the Complaints Team.

The player from El Salvador had had an issue with his deposit made via Bitcoin and Calypso to the online casino. He had reported that the funds were not credited to his casino account for over three days and he also had not received a welcome bonus. The player had expressed his dissatisfaction with the casino's customer service and the overall experience. After some time, the deposited amount had been credited to the player's account. Although the player had had a negative experience, the issue was resolved by the Complaints Team.

The male player's verification had been delayed for over a month after he had won over $2,000 at GGBet Casino. The player had claimed all documents were verified and he had been expecting approval of his winnings within 14 days as per the casino's policy. However, the casino had informed him that his account was undergoing additional verification. The player had then deposited a small amount and won $1,000 but faced a similar issue with withdrawal approval. We had invited a GGBet Casino representative to join the conversation, who clarified that the delay was due to a routine check on the player's recent game rounds. The casino had confirmed the successful completion of the verification and the player was able to access his winnings. The player had confirmed receipt of his winnings and thanked us for the assistance.

The player from Germany has been waiting over a week for a withdrawal of 100€, despite being initially told to wait for 5 business days. Two additional withdrawals are also pending. The complaint was resolved as the player received his money.

The player from Slovenia had his account blocked by the casino after completing his KYC due to inaccuracies in his name data. The casino refuses to allow the player to withdraw the €250 he has in his account, despite the player stating he hasn't broken any rules. Since the player wrote incorrect personal data in the registration form, we rejected the complaint.

The player from Brazil had her account blocked due to alleged bonus abuse, location issues, and multiple accounts, none of which the player agrees with. The player seeks to retrieve her winnings. Since the player used the same device as another verified user gambling at the casino, we rejected the complaint.

The player from Mexico claims their account was blocked after a verification process where the casino alleged the player had edited a screenshot of their bank's app. This led to the casino withholding the player's winnings amounting to around 700 dollars. The casino has provided us with evidence of manipulated documents, therefore, we have rejected the complaint.

The player from Brazil has requested three withdrawals from GGBet totaling 3,000 but hasn't been paid. Although she was previously paid promptly, she is experiencing a delay. Player’s complaint has been resolved successfully.

The player from Norway has a winnings of 5,000 euro that has been withheld due to an ongoing KYC verification process. Despite submitting all required documents, the Casino has not provided a timeframe for the investigation. The casino responded and again stated that they were unable to say how long the investigation would last, but after a few more days waiting, the investigation was over and the player's account was verified. Consequently, the case was closed as 'resolved'.

The player from Austria has a problem with depositing money into GGBet Casino. The amount was deducted from their account but hasn't been credited yet. The casino keeps postponing and fails to respond via email. Player’s complaint has been resolved successfully.

The player from Thailand has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Player stopped responding to our question therefore the complaint was rejected.

The player from Brazil had requested a withdrawal less than two weeks before submitting this complaint. His money had not been received yet. The Complaints Team had advised the player that withdrawal processes could take some time, potentially up to 14 days, and could be impacted by factors such as KYC verification or high volume of withdrawal requests. The team extended the complaint resolution timer by 7 days, but the player did not respond within the given time frame. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Germany had his account suspended while a withdrawal of 1850 euros was pending. The casino claims she violated terms and conditions by opening multiple accounts, which the player denies, insisting she has only one account. Later, the casino provided us with sufficient evidence to support its claims and decision. There are reasonable grounds and strong data to believe we are talking about a serious breach of the casino's Terms and Conditions - multiple accounts used by 1 person or close collusion and bonus abuse. In addition, it looks like the user very likely used an Austrian IP (VPN) intentionally to bypass the casino's system restrictions in order to register at the casino and fully use its services despite being from a restricted country. Therefore, the complaint was closed as unjustified. The casino acted in accordance with its terms and conditions, and we accept its decision.

The player from Germany had raised a complaint about his account suspension and cancelled withdrawal at an online casino, accusing him of having multiple accounts. He had insisted that he only had one account and had complied with all the casino's rules. The casino had claimed that the player's account shared an IP address with ten other accounts, raising suspicions of multiple account activities. The complaints team had requested evidence from the casino to support their claims. After further investigation and communication, the casino had acknowledged their mistake and reinstated the player's account. The player was then able to withdraw his winnings of €1999. The issue had been successfully resolved with the assistance of the complaints team.

The player from the Philippines had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed at that point. Despite being a fully verified and regular player on the casino platform, his withdrawal was delayed due to issues with the casino's payment provider. The player had made successful withdrawals in the past using the same method. After almost 20 days, the player finally received his withdrawal. We had marked the complaint as 'resolved' in our system.

The player from Chile had his account blocked after submitting identification verification. The casino accused the player of using Photoshop which the player vehemently denies and claims to have proof otherwise. After closer investigation of the player's documents we were forced to reject his complaint as unjustified.

The player from Finland mistakenly provided incorrect information upon sign-up due to an autofill function. Upon the realization, they contacted support to correct the errors under the given condition in the terms of service. After submission of proof through KYC, their account was blocked and funds have been withheld. The complaint was rejected as the player stopped responding.

The player from Germany, who had won 3000 euros at GGBet Casino, had faced an issue when his account was blocked after he had received 1200 euros, with 1940 euros still pending. The casino had alleged that he violated rules by operating multiple accounts, which he had denied. We had attempted to mediate the situation but the casino was initially unresponsive. The complaint had been marked as 'unresolved' and the player had been advised to contact the Antillephone Gaming Authority. However, upon reopening the complaint at the casino's request, they had provided evidence of multiple accounts used for bonus hunting. After reviewing this evidence, we had concluded that the casino's actions were justified, leading to the complaint being rejected.

The player from Mexico is unable to verify his account despite sending the required documents twice. He has not received any updates on his account status following the initial confirmation of document receipt. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected as per the player’s explicit request.

The player from Chile is having issues withdrawing their winnings from GGBet. Despite the casino’s policy of a maximum of 5 working days for payouts, the player’s withdrawal attempts have taken longer and eventually got rejected, leaving the player unable to collect their total winnings of 610 USD. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Romania is experiencing difficulties in withdrawing winnings of more than €3,000 due to continual requests for verification - ID, photo, and even a Skype interview. In spite of providing all required documentation, the player can only withdraw the deposited amount. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Slovakia had his account blocked after he requested a withdrawal of 250 euros, which he had won after fulfilling the wagering conditions. The casino claimed he had used a 'strategy'. The player explained that his winnings had come from a combination of a sports betting bonus and casino games. However, since our team primarily dealt with online casino complaints, we were unable to assist with issues directly related to sports betting. We recommended other websites that could help with sports betting issues and closed the complaint due to our inability to resolve this specific type of issue.

A player currently in the United States, but residing in Colombia, has had their GGBet account deactivated. The casino accused them of bonus abuse and having multiple accounts, both of which the player refutes. Their stakes were all made on sports events. We rejected the complaint because the player's account was blocked due to sports betting activities that violated the casino's policies, and we lacked the necessary knowledge to act on this kind of issue.

The player from Poland had difficulty withdrawing winnings from an online casino. The player did not respond to our inquiries. As a result, we were unable to further investigate the issue and had to reject the complaint.

The player from Philippines has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from the UK is unable to withdraw her winnings of £2000 from GGBet. After depositing £50 via Apple Pay, she was informed that withdrawals cannot be done via the same method, and encountered issues while providing requested verification documents. The complaint was resolved as the player received her money.

The player from Armenia has been blocked, and winnings withheld, after the casino accused the player of opening multiple accounts. The casino informed us that it initiated verification on the accounts in question. After a few days, it was completed, and the accounts were unblocked. The complaint is resolved.

The player from Greece has made numerous deposits at GGBet Casino but hasn't been able to withdraw any funds. She has requested multiple times to deactivate her account but received no response. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany had been ready to withdraw €769 after fulfilling the wager requirements of a 110% bonus, but GGBet had canceled it, accusing him of bonus abuse. He claimed that no explanations had been provided for this decision. Following an investigation, sufficient evidence was presented indicating that he had created multiple accounts and/or colluded with other players, which led to the rejection of his complaint.

The player from Chile has had their account unexpectedly locked after depositing and winning, and before they managed to withdraw 160,000 pesos. The player was not asked to provide additional documents and requires that money for son's surgery. The complaint was rejected as the player breached the casino terms.

The player from Kazakhstan is having trouble verifying their account for a withdrawal. Despite multiple attempts, their selfie and document submission has been rejected multiple times. The player claims the provided documents are of good quality and all necessary information is clearly visible. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil had his account locked by a casino on allegations of owning two accounts on the same site. The casino representative has provided us with evidence of multiple accounts and arbitrage betting, therefore we have rejected the complaint.

Player from Ecuador had their withdrawal denied due to a "system error." After providing all requested documents for verification, the casino blocked the account, citing violations of the verification process. The player is calling for a review and the implementation of a clearer verification process. The complaint was rejected as the player stopped responding.

The player from Chile has been attempting to withdraw his winnings for over a month. Despite completing the new KYC system that requires credit card information, the casino is now asking for unspecified additional documents. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Finland had his account blocked because he and his girlfriend were using the same IP address, which he didn’t know was a problem. Despite the block, he requests the ability to withdraw his winnings.

The player from Argentina made a deposit via cryptocurrency. Unfortunately, the money has not been credited to his account yet. The money later arrived in the player's account and we closed the case as resolved.

The player from Hungary has had his account banned while he had a pending withdrawal. The player is asking for his winnings. After gathering all the necessary information, we were forced to close this complaint as unjustified due to breaching the casino's Terms and Conditions - reasonable grounds to believe the player registered and used more than one account in the casino. The casino acted in accordance with its Terms and Conditions.

The player from India successfully opened an account, received a bonus, and completed the wagering requirements. He made a deposit, played, and requested a withdrawal. However, the casino blocked his account, claiming he has multiple accounts and was misusing the bonus offers.

The player from Latvia has been accused of opening multiple accounts. After further investigation , it came to light that one of the major factors in this case was bets made on e-sports. As we do not have enough insight into this field of online gambling, the complaint was rejected.

The player from Poland has his account blocked for an unknown reason. Prior to blocking the player, the casino paid him the entire balance. Since there were no money left in the player's account, we explained the player that the casino may decide to whom they will offer their services and this complaint was rejected.

The player from Malaysia had his account blocked. The casino accused him of having multiple accounts and abusing bonuses. The player stopped responding to our questions and comments, so we had to reject the complaint.

The player from Germany had been experiencing difficulties withdrawing his winnings from the casino due to additional account verification. After allegedly successfull withdrawal player has stopped responding, so the complaint has been rejected.

The player from Brazil had his account blocked due to accusations of having multiple accounts. The player denies it, saying his friend used his computer with his account and made the same bets for fun. Since the complaint is related to sports betting, we rejected the complaint.

The player from Japan initially didn't need to verify their identity for withdrawals but was later asked to do so. After submitting their identity verification documents, they were asked for additional documents but couldn't find a place to submit them. We rejected the complaint because the player didn't respond to our messages and questions.

The player requested a withdrawal from GG.BET but had their account blocked for violating the terms and conditions due to having multiple accounts. The player denies this and mentions his involvement with his mother’s club related to carnivorous plants, where other members also experienced blocked accounts. The casino claims that the blocking was due to the player's accounts being linked and used for exploiting gift programs. The casino provided us with enough evidence that the player indeed opened multiple accounts and activated a no-deposit bonus in all of them, so we rejected the complaint as unjustified.

The player from Philippines had her account in the casino blocked, due to accusations of opening multiple accounts. After gathering all the necessary information, we decided to close this complaint as unjustified due to breaching the casino's Terms and Conditions - reasonable grounds to believe the player registered and used more than one account in the casino and has breached other terms and conditions as well.

The player from Japan had his account blocked due to accusations of fraud. Even though the casino decided to close the player's account, the player successfully withdrew the funds, so we closed this complaint as resolved.

The player's verification is stuck as the casino is rejecting her documents. We contacted the casino and it confirmed that the account was finally verified, but the player lost the whole balance while waiting for the procedure to be completed so we rejected the complaint.

The player from Germany had his account blocked due to the suspicion of multiple accounts. The issue was eventually resolved as the casino unblocked the player's account even though he later played the balance down to zero.

The player from Germany requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Chile has been accused of breaching the bonus T&Cs. As the casino reconsidered its position and decided to pay the player, we closed this complaint as resolved upon the player's confirmation.

The player from Brazil has been accused of opening duplicate accounts. Admittedly, he opened a new account as the previous one has been blocked. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from India has been accused of opening multiple accounts. Further information was requested from the casino, but after a short time the casino stated that the player's account had been reopened for further verification. The player then explained that the verification had been completed but the casino rejected their withdrawal requests. While we were waiting for a response from the casino, the player asked for the complaint to be closed as they had gambled their balance. Consequently, the complaint was rejected.

The player from Malaysia has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player stopped responding to our question therefore the complaint was rejected.

The player from Vietnam had her account blocked due to accusations of opening multiple accounts in the casino. We ended up rejecting the complaint because the casino provided evidence supporting its claims.

The player from Germany has been accused of opening duplicate accounts. Admittedly, she has opened two different accounts. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from India deposited in the casino more than a month ago, but unfortunately, the amount wasn't credited to his casino balance. Even though we assumed that the issue had been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Germany was accused of opening multiple accounts. The casino provided evidence that more than one account was created by the same person and each account activated at least one bonus. Therefore, we were forced to reject this complaint.

The player from Vietnam has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Vietnam has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Latvia requested a withdrawal six weeks prior to submitting this complaint. He contacted the casino to receive information about the status of his withdrawal request. The casino provided him with evidence that the winnings had been sent. After several conversations between the player and his bank, the player found out the issue had been caused by the bank. The bank was not able to identify the transactions, and that was the reason why the player's payment was delayed.

The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Poland has been blocked. The casino accused him of breaking the T&Cs. We were forced to reject this complaint because the issue was almost two years old and we do not proceed with complaints older than one year. Furthermore, there is a chance that two accounts were created by the same person.

The player from Switzerland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Poland has been accused of opening multiple accounts. The casino representative asked the player to confirm ownership of a specific payment method. The complaint was rejected because the player did not respond to our messages and questions.

The player from Japan is experiencing difficulties withdrawing his funds. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from the Philippines is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player from Latvia has been accused of opening multiple accounts. The casino stated that they were investigating the situation. After some time, the casino explained that there had been a mistake and that the player was free to continue playing. We asked the player to confirm that the issue had been resolved, but there was no further response from them so the complaint was eventually rejected.

The player from Thuringia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the issue was resolved.

The player from Thuringia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Lithuania requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Latvia had her account blocked and winnings confiscated due to impossible Skype call verification. After a closer examination, we ended up rejecting this complaint as the entire incident took place almost a year ago and the player was betting on sports mostly.

The player from Brazil has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Switzerland has to withdraw his winnings in installments. After we contacted the casino, it was said that there're no limits imposed to the account of the player. When we asked to specify the sum of the deposits the player has made, since the casino has a rule which allows to withdraw 5,000$ monthly if you want to withdraw more than 20x the sum of your total deposits and it could be the only obstacle, the player stopped answering so we were forced to reject the complaint.