GGBet Casino - Player struggles with last step of KYC verification.

Hi i am at the last step of completing kyc verification bank statement and id all got verified but the selfie with id and user id is not working i've sent in about 8 pictures now and they all got declined user id 39836***

Dear unkcopz,

Thank you very much for submitting this complaint. I am sorry to hear about your negative experience with GGBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you received any explanation for the rejection of your selfies? Have you uploaded the photographs in high resolution, high quality and so that all the textual information was clearly visible and legible?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

yes the picture of the id the face and the hand written user id on paper is visible

Can you please send me the photos that the casino rejected? This will help us identify the problem. My email address is veronika.l@casino.guru. Thank you.

i have sent it to you

Thank you very much, unkcopz, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear unkcopz,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite GGBet Casino representative to join this conversation.

Dear GGBet Casino,

Could you please clarify, what can be done to move forward with the verification process?

Thank you in advance,

Mirka

Dear Lingren,

We apologize for the inconvenience you've experienced during the KYC verification process. Our team strives to ensure that all documents submitted meet the necessary requirements for verification.

Regarding the selfie with your ID and user ID, it's essential for us to see the entire document clearly, including all four corners, to complete the verification process accurately. We understand that this may be frustrating, but it's crucial for maintaining the security and integrity of our platform.

Our verification managers carefully review each submission and provide detailed explanations for any rejections in their emails. If you've encountered multiple rejections, we recommend reviewing the rejection reasons provided in the emails and ensuring that your next submission meets all the specified requirements.

If you require further assistance or clarification, please don't hesitate to contact our support team. We appreciate your patience and cooperation in this matter.

Yes I’ve contacted the support they tell me my pictures should work then I submitted it kyc and it gets decline from my understand is kyc verification is done by a system can I get my submission verified by someone?

Dear unkcopz,

Could you please confirm, if you have seen any progress in your verification process?

If there is still a problem with the submitted documents, feel free to send them to miroslava.d@casino.guru , co we can take a further look at them.

Thank you for your cooperation.

Dear unkcopz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.