The player from Sweden had two pending withdrawals (6500 SEK each) since June 14 and 15, which remained unresolved. Despite multiple contacts via live chat and email, the casino attributed the delay to a third party responsible for handling payouts. The issue was eventually resolved after a month's time. We marked the complaint as 'resolved'.
GGBet Casino - Player’s withdrawals have been delayed.
Amount: 13,000 kr
GGBet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Hello
When you thought you started playing with a serious operator that sponsors both (E-sports and Poker), you thought wrong.
I have two withdrawals (6500sek x 2) that have been "in progress" since June 14 and 15.
I have contacted them countless times both via live chat and email.
They thus refer to a third party that manages the payouts that has not pressed the final button.
It's absolutely fantastic that you can rely on a "third party" handling the payments and you have no idea when this will happen.
I think I have sent 10 emails in the last 10 days and they keep saying they are leaning towards the third party not having approved the final decision.
So, I don't know what to do. My hands are tied.
If the transaction IDs for these are needed, I will send them. Not sure if I can post these IDs here in the post.
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2 months ago
Dear marme,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Any posts containing sensitive information or personal details will be set as private so that only the specific casino representative and Casino.Guru members can see it.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Translation
1: KYC for sure. They've got everything. The account is fully verified.
2: Have received a withdrawal of 4500 sec.
(this was after the withdrawals of 6500 sec x 2)
3: Never play with bonuses and haven't done this either.
Automatic translation:
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2 months ago
I apologize for not replying sooner.
Did the casino resolve the issues with the third-party payment provider? Have you received at least one of the two 6500 SEK payouts?
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2 months ago
Dear marme,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
