GGBet Casino - Player's withdrawals denied, account blocked citing different reasons.

Hello, I'm having an issue with the gg.bet site, which refused to approve my withdrawal of 240 + 700 euros and instantly blocked my account along with my funds. I immediately wrote to their support team (I can forward you the email) and their initial reason was 'abuse of the bonus program'. When I asked what I had specifically abused and why I had never been warned, I received a response that they couldn't tell me due to security reasons. What a joke! After about two weeks, they suddenly changed their tune to allegedly having 'multiple accounts'. I am 100% certain that I never created another account with them. When I asked support which other account was supposedly mine and under what name, they again replied they could not tell me due to security reasons. This is such an absurd situation, I have never experienced anything like it. I have been using gg.bet for about half a year and made numerous deposits and withdrawals, usually between 50 and 100 euros, but apparently, the mentioned 940 euros is beyond their budget. I won this sum through a combination of casino games and several sports bets. In the end, I asked them for an email where I could file my complaint as the phone numbers listed on their site are non-functional. After about 5 attempts, they told me to write to complaints@gg.bet, which I did, but I haven't received a response in four days. I am confident I am in the right and I feel like the gg.bet site is on the brink of bankruptcy, or will soon disappear from the market.

Dear hujo1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello, I will forward you the conversation with the support. There are maybe a few things I wrote out of anger. The criminal report or exclusion from gambling is of course not true. I was nervous and tried to see if they would get hungry. it didn't work :( . So no one else lives in the household except me, and it's a newly built house, so I'm 100% sure that no one else could have registered. I passed KYC in a way I've never experienced before. They wanted a photo of my face in which I hold the documents in my hand ... they didn't approve it 2 times, for invented reasons, they even told me where exactly I should hold the documents in my hand. They already approved my 3 attempts. The winnings were about 15% of the bonuses that I paused 40 times, that is I met the conditions, 45% sports bets, the last ticket was NBA night with a win of around 200 euros, and 40% about winnings in the casino on various slots.

history send your email .thank you

Thank you very much, hujo1990, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

od 12.4 mi neodpovedali z complaints@gg.bet

is that email real? in 4 days I received no reply. A serious game room will respond within a maximum of 1 day. but you? because this is no longer normal, I will continue to fight for justice anyway!!!

and I would also like to know why it is not possible to call even one of the phone numbers listed on the website? the line is not busy, the phone numbers are out of order...

Dňa ne 7. 4. 2024, 16:20 support@gg.bet <support@gg.bet> napísal(a):

Dear Customer!

Previously, you contacted us with a question about superior. We do not have such a person. If you have a complaint, you can send it to "complaints@gg.bet.". 

Best regards, White

GG.BET Support Team

If you have any additional questions, 

you can always send us an email on support@gg.bet. 

contact us via online-chat 

or by phone: +44 (203) 769-19-62

hmm

Hello hujo1990,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a GGBet Casino representative to join this conversation and participate in resolving this complaint.

Dear GGBet Casino,

Could you comment on this?

Thank you in advance for providing the information.