The player from Brazil has requested three withdrawals from GGBet totaling 3,000 but hasn't been paid. Although she was previously paid promptly, she is experiencing a delay. Player’s complaint has been resolved successfully.
GGBet Casino - Player’s withdrawal is delayed.
Amount: 3,000 R$
GGBet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I've made 3 withdrawal requests at GGbet and so far they haven't paid a total of 3000. I really enjoy playing there and they've always paid me promptly. Now, there is this delay in finalizing the payment, which is disrespectful to a client who is consistently playing at the casino. GGbet, I want to receive my winnings.
Automatic translation:
Public
Public
1 year ago
Dear elisangelaa217 ,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Do I understand correctly that your payment is still pending inside the account without being processed?
Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
PS: Could you please advise if your previous complaint has been resolved already?
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1 year ago
Dear elisangelaa217,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
It was resolved in quotation marks, they have already returned to the wallet, their tactics and this come back and the player loses TD, I will not play there again I was an active customer, but in the end it has been resolved, thank you guru for your attention
Automatic translation:
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, elisangelaa217, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
