The player from Latvia had deposited money with a debit card, successfully wagered the 40x welcome bonus, and then faced issues when attempting to verify their ID and withdraw money. The casino redirected them to a sports betting page and accused the player of using unfair strategies on slots. We were unable to proceed with further investigation or provide solutions due to the lack of response from the player regarding our messages and questions. As a result, the complaint was rejected.
GGBet Casino - Player’s withdrawal has been delayed and winnings have been confiscated.
Amount: €100
GGBet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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3 months ago
I deposited money with my debit card. Successfully wagered the 40x welcome bonus and when I wanted to verify my ID and withdraw the money I got redirected to the sports betting page and when I contacted support the person told me that I had played "unfair slots" and "used strategies to win" Which is absolute nonsense. I haven't cheated and all I did was play the slots the way they are presented and intended.
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3 months ago
Dear killahcrackrock,
Thank you very much for submitting your complaint. I’m sorry to hear about the problems you’ve experienced with the casino.
To help us better understand and investigate your situation, could you please provide more details on the following points:
- Could you confirm the exact date and time of your deposit and the amount you deposited with your debit card?
- When you attempted to verify your ID and withdraw the money, what specific error or message did you encounter when you were redirected to the sports betting page?
- Have you received any official communication or documentation from the casino regarding their claims of "unfair slots" or "used strategies to win"? If so, could you share the details or any screenshots of these communications?
If you have any relevant communications or documents, please forward them to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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2 months ago
Dear killahcrackrock,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
