GGBet Casino - Player's winnings are confiscated due to continued verification requests.

I have been scammed of more than 1.500€.

I share it so that you do not play on this site large amounts because they keep the winnings.

I won until I collected more than 3.000€, they refused me the withdrawal and since then it has been endless requirements to verify my identity.... ID, Photo with ID and paper, even an interview by Skype!!! Delirious!!! After all this, they tell me that they do not verify me and that they keep the winnings I have made, that I can withdraw ONLY what I have deposited.

I currently have all the proof that verification has been confirmed on each of their requirements, including the full interview.

All of this documentation is sent to their parent company who is the one that obtains the Curacao "license", I am not going to stand by and watch them steal what I have legally earned.

Dear Maria497,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully in the past? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Maria497,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

In these 30 minutes I have reviewed the terms and conditions of the page, nowhere does it appear that because we are Romanian we run the risk of having our money stolen, the comment they just made is outrageous.

If I am Romanian, I am in danger of them keeping my benefits, but if I am from Switzerland, right? Is incredible.

If I had lost the money instead of winning it, would they have returned it to me because I was Romanian?

I will escalate this case to the appropriate department of your gaming license.

Greetings.

I apologize, but it seems my previous questions were left unanswered. Have you received any information in the meantime regarding the confiscation of your winnings due to geolocation issues?

Dear Maria497,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.