The player from Austria was complaining about the lengthy verification process. The complaint was rejected because the player lost his disputed funds.
GGBet Casino - Player’s struggling to complete account verification.
Amount: €158
GGBet Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Dear ingomid63,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
No, I was not informed because gg.bet did not even send me an email what I should submit for documents. So I don't know where the problem lies. Only the chat support said that I would receive a verification mail, nothing received until today, not even a spam folder. LG
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2 years ago
Thank you very much, ingomid63, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello, ingomid63,
I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite GGBet Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear GGBet Casino Team,
Could you please state the reason why the player's account has not been verified yet? What documents are problematic? What steps should the player take in order to successfully verify their account and withdraw?
Thank you in advance for providing the information.
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2 years ago
Translation
Servus and thank you for your efforts, I have now gambled away the entire credit balance, it's too stupid for me, I can't recommend this casino, if these processes take too long, please delete the complaint. It goes to platinum, everything works fine there. KG Ingo
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2 years ago
Greetings,
Thank you very much, ingomid63, for the update.
Since you have played your balance down to zero, I am afraid there is nothing more we can do. In this case, we are forced to close this complaint as "rejected" due to the loss of the disputed funds. Unfortunately, it is not possible to delete the complaint.
Although I hope you will not come across a problem like this again, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Branislav, Casino.Guru
