The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player decided he was no longer interested in resolving this case, therefore we closed it.
GGBet Casino - Player’s struggling to complete account verification.
Amount: €600
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
I won €600 and the casino refuses to pay out. Although I am verified and there have already been several payouts, I am supposed to verify myself again. Deposits were made with Neosurf, Mifinity, Paysafecard, Sofort and Skrill. Since I closed my Skrill account at the beginning of the year, I cannot provide proof of a payment made here. Everything else would be available, but is supposedly not needed. The casino then asked for proof of the Skrill account closure, which I was able to provide. With all means one tries to avoid a payout. In my opinion, this is not legal, especially since I had already passed the verification process.
Automatic translation:
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2 years ago
Dear Dannyking74,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that the missing verification of your Skrill account seems to be the only obstacle standing between you and your winnings? Could you please advise when exactly you made your last Skrill deposit?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
The last Skrill deposit was in February 2022. After that, other methods were used, such as Mifinity, etc. In March and April 2022, winnings were already being paid out to the Mifinity account, so the Skrill account was incomprehensibly irrelevant. I closed the Skrill account because the fees were too high and most casinos no longer accept this method. It is true that Skrill account verification is the only obstacle. The only thing that is incomprehensible is that the casino has made payments in the meantime and a new verification is necessary. In my opinion, this is pure harassment
Edited
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2 years ago
Thank you very much for your reply, Dannyking74. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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2 years ago
Translation
I would like to ask you to consider the matter closed. My account at gg.bet has already been closed. The dyslexics working there can share the profit and organize a barbecue. Thank you for your trouble...I don't want to have anything to do with such idiots like gg.bet anymore.
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