GGBet Casino - Player’s struggling to complete account verification.

At first, I was told that I didn't need to verify my identity for withdrawals,

When I tried to withdraw money, I was asked to verify my identity.

After submitting my identity verification documents, I was asked for additional documents, but there is no place to submit additional documents.

When I told support, I was told that I could not withdraw unless I was authenticated.

However, I was unable to submit additional documents, so I could not withdraw.

When I tell support that there is no place to submit additional documents, they say they have already been submitted.

However, it is said that you can not withdraw without submitting additional documents.

I do not understand.

fraudulent site.

Dear mada,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Have you been instructed to upload or send your documents by email?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

thank you for your reply.

Introduction,

I was asked to upload a document such as an ID card to the site.

I then uploaded all the required documents to the casino site as instructed.

However, I was asked for additional documents.

Still I tried to submit additional documents.

However, the place to upload additional documents was removed from the casino site.

I contacted live support and they said they don't know.

When I sent an email to the email support, I was told to submit the documents from the site.

But the site had deleted the place to upload the document.

Even if I told it, I was answered that I should upload it from the site again.

In other words, I was told that I had to upload additional documents to the site, but I was blocked from uploading them to the site.

No matter how many times I contact the email support, they still tell me to upload it from the site, but they have blocked me from accessing the place to submit documents on the site.

So I sent all the necessary documents for KYC directly by email.

but it is currently ignored.

Also, this is a problem

The 10 USDT deposit was also ignored without being reflected, and even if I contacted support, they told me to wait for the transaction to be processed, but when I checked the transaction here, it was already approved.

However, it is not reflected in the balance.

It's a complete exit scam site.

Thank you very much, mada, for the clarification. Could you please forward a screenshot of your payment receipt?

I was told that it would be reflected if I waited for 96 hours,

That time is long past.

but it's still not reflected.

EXIT SCAM

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account. Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account?

Dear mada,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.