GGBet Casino - Player's large winnings withdrawal is delayed.

Good evening, I have been a player at the ggbet casino for approximately two years now. I have not had any problems with the bonuses and withdrawals, and I have gambled a significant amount of money. My issue is that I recently won 50000€, and after having made two withdrawals of 1000€ each, I haven't been allowed to make any further withdrawals for the past 4 days. I have been informed that they are conducting a general review of my account and they don't know how long this will take. I have read quite a few negative remarks as well as good ones. I would sincerely appreciate it if someone could help me with this issue.

Dear Nikosmm,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GGBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with or without the help of casino bonuses? 
• Could you please share the correspondence between you and the casino regarding the issue? Send any chat transcript, screenshot or email relevant to the case to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Mr. Tomas, I won the money on Cygnus 2 slot with max win 50000x on €1, I didn't use any bonus.

Have the checks on your account have been concluded?

Were you asked to submit any additional documents?

Please let me know if there has been any other communication with the casino since your last email.

Good evening, the account check was completed after about 8 days, I was not asked for additional documents because they were all identifiable, since then there have been 4 withdrawals of €600, one every 24 hours, while I was told that I can make unlimited small withdrawals per day , in the last 2 days they no longer let me withdraw 600€ and they dropped me to 300€ per 24 hours, I have spoken with them via live chat and everyone tells me that I am supposed to be able to make multiple withdrawals of 300€, for example 5 transactions of €300 a day, something they don't respect, at the moment if I make 5 consecutive withdrawals of €300 they will accept one for each day that passes, meaning I will get the money I ask for in 5 days.

Thank you very much, Nikosmm, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Nikosmm,

My name is Stefan, and I will be taking care of your complaint from now on. I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a GGBet Casino representative to join this conversation and participate in resolving this complaint.

Dear GGBet Casino,

Could you state why the player's withdrawals are lowered to 300€ per transaction?

Thank you in advance for providing the information.

Hello mr stephan

also note that, as of today 12/15/23 they told me that each withdrawal will take 5 days to complete, at this moment I have made about 10 withdrawals of €300 and now I am waiting to see because they told me that I can make unlimited withdrawals

Hello Nikosmm,

Thank you for your response and the information provided.

Are you able to request multiple withdrawals per day?

I am looking forward to your response.

hello again , yes i can request multiple withdrawals but they are not approved , they approve one per day.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello!

Thank you for getting in touch. We have submitted a request to the finance department to clarify this information. Once we receive a response, we will share it with you.

There is no reason anymore, when you have money in your account and you can't withdraw, you will play it, that's how it happened! They have their way of making small withdrawals so that you can't withdraw big profits and play them, on the one hand it's my fault for being intemperate but on their part I wouldn't excuse them, Away from this casino, once it will cost you a large amount and they will take away your faith like it happened to me, anyway this lasted about 1.5 months and I was able to withdraw from €50000 with lies around €8000, that's all I had to say, thank you casinoguru for the help and I hope we don't see each other again.

Dear Nikosmm,

Do I understand the situation correctly that you lost the remaining funds?

Thank you very much in advance for providing the information.

Good evening ,

Yes, I lost them

Hello Nikosmm,

I am really sorry to hear that but due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.