GGBet Casino - Player’s deposit is delayed.

deposit of 5500inr not received in site since 16 may till date

Dear Arbaz143,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

15 days completed let's wait for 15 days more

24 days completed still my deposit not credited yet nor refund

Dear Arbaz143,

Did you forward the payment confirmation to the casino? Can you also forward it to nikolas.b@casino.guru?

yes i did it i am sending you to

done check your mail i do send my bank statement as a payment confirmation which is ggbet asked for it

getting same reply from customer support since 28 days!

shit site

gonna closed my account from here for forever after my deposit being credited

got trapped on low class site

Thank you Arbaz143 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

ok thanks waiting for him to reply

Hello Arbaz143,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite GGBet Casino to join the conversation.

Dear GGBet Casino,

Could you please provide us with a timeframe for when the player's deposit will be credited to their casino account or returned back to them?

Hello!

We are sorry that this situation has occurred. We assure you that it will be resolved. Our support team has reported your deposit to the finance department and is currently working on this issue. Our colleagues have requested all the necessary information and are in contact with the third-party service to resolve the issue as soon as possible. As soon as we receive a response, we will inform you immediately. We apologise for the delay and will keep your issue a priority. 

Thank you, CasinoGuru team for your cooperation!

when will it credited to my wallet

hello michal ask them for time frame

Hello! We are actively working on a solution to your issue. Please bear with us a little longer as our team is doing everything possible to resolve the situation quickly. The difficulty lies in the fact that the funds have not reached us or our system. The deposit was canceled by the third-party service, and we are now trying to understand what happened and ensure that the funds are either returned to you or credited to your game balance.

While we are addressing this issue, we appreciate your patience. Unfortunately, we cannot provide an exact timeframe, as it depends on the communication and resolution from the third-party service. Rest assured, our team is giving your case special attention, and we will do everything we can to resolve it as soon as possible. Thank you for your understanding.

still we need an exact time frame coz it's already takes a lot time and ongoing,, or it may takes an eternity

Dear Arbaz143,

I acknowledge the inconvenience you have experienced with the situation. However, it is important to note that the cancellation of your deposit was not directly caused by the casino. The payment provider was responsible for this action, and unfortunately, the casino team had limited control over the situation as they had not received the funds. GGBet Casino operates on an international level, which means that the availability and variety of payment methods are not solely managed by the casino itself. They rely on third-party payment providers, and various factors such as licensing regulations, geographical location, contractual agreements with payment providers, and banking restrictions play a significant role in these matters. Occasionally, unexpected payment issues may arise, and these are beyond the direct control of the casino. The casino team must work with the third-party service to investigate and resolve the problem, a process that can be time-consuming. I kindly ask for your patience at this time, as the current situation is being addressed, and further actions will be taken accordingly.

they are responsible for such payment providers they need to add good payment providers

Dear Arbaz143,

Although you are partially right, you need to understand that GGbet has thousands of customers they are serving on a daily basis and the vast majority of them have no issues. As no system is perfect occasional errors will still occur like in your case. Rest assured the casino team is working on your issue. Sadly, the process can be time-consuming. I can only ask for your patience at this time, I'm hopeful the casino team will provide us with some good news soon.

hmm ok let's see

Dear Arbaz143,

We sincerely apologize for the prolonged wait in resolving your situation. We understand the inconvenience this may cause and deeply regret any discomfort it has caused you.

Please rest assured that we are actively working on your request and doing everything possible to resolve it as quickly as we can. However, at this time, we need a little more time to complete all necessary procedures.

Thank you for your patience and understanding. We appreciate your loyalty and assure you that we are making every effort to address your issue promptly.

Best regards,

GG.BET

how much more time it will takes dear ggbet

Hello,

We have again contacted the provider directly, and are giving the case a serious priority. We believe that it will be resolved in the next days. We ask that you please wait for a response.

okay

what is this and where is my money

dear ggbet the transaction you are indicating in mail isn't my transaction id because it's and upi transcation but i do imps this is just shit

since 1.5 month you are searching for upi payment which is never done by me i do provided with you bank statement there is the transaction indicating it was imps transaction not upi

i use this imps method

Dear Arbaz143,

We understand your concern and have further contacted the service provider. According to the information we received, the payment of INR 5500 via IMPS has not been received by us. Unfortunately, the payment details in your statement do not correspond to our records, indicating that the payment was not intended for us and has not been received by us. We also checked for any additional deposits made using the IMPS method, but without success.

If you cross-check your bank statement with your transaction history, there are discrepancies. Specifically, on May 16, our system shows that there were four attempts to top up your account with INR 5500 using the UPI method, as seen in your transaction history. These transactions were canceled due to technical issues, and the funds were returned to the issuer. There were no payments using the IMPS method.

We recommend contacting your bank to determine where these funds were directed. We regret the inconvenience caused by this situation, but we must clarify that such a payment was not made to us. We are ready to provide all necessary support in resolving this issue, and if you provide confirmation of payment via the UPI method, we will investigate further. However, at this moment, such a payment has not been received on our end.

Best regards,

GG.BET

Dear Arbaz143,

Why have you previously sent us a bank statement from Bank of Baroda from a different bank account that is held under a different account name than the one you provided above?

Are you really sure you tried to deposit via a payment method held in your name? If so, please provide us with an official bank statement from account no - 110177055083 where the successful deposit transaction to GGBet is shown.

the account i provide above was the receivers bank the statement i provided was mine

Dear Arbaz143,

Thank you for clarifying. Did you receive any notification from your bank or maybe IMPS that the deposits were not successful as the GGbet team mentioned above? What explanation from your bank have you received about that payment?

Dear GGbet team,

What information have you received from your payment provider about the transaction 413713737177?

i ask bank for the transaction they told me the transaction were successfully completed from bank side and the receiver received the payment

Hello!

Unfortunately, the statements you provided do not pertain to our company, as they do not contain our details.

Regarding the canceled transactions, you can check the history in your profile, where you will find the canceled withdrawals using the UPI method. For the transactions on May 16th, our system records successful deposits of:

-1500.00 INR via UPI, credited at 09:17:46 (UTC)

-3000.00 INR via UPI, credited at 14:14:52 (UTC)

There were 9 failed attempts between these transactions, which were canceled due to technical reasons. Are you certain that you used this account at that time?

Our provider asserts that the details you provided do not match ours, and no such payment was received. While we acknowledge that an error might have occurred, the statement you provided does not pertain to us. It is probably a statement for some other payment, not to our site. Is it possible that you used a different account?

We remind you that deposits totaling 5500 INR were made in 5 transactions between 09:45:14 (UTC) and 10:00:23 (UTC). To accurately determine the issue, we need the correct statement that truly corresponds to the deposit on our site.

We have requested additional information from the provider regarding the recipient details specifically for the IMPS method. However, the response is likely to be the same, as the key issue is the account details, which do not match ours.

on 16 may there was a transaction of 5500 in statement shows when i am making a deposit via upi i put 5500inr then click on proceed then it shows payment method not available continue in this payment method which is imps so i do proceed and it redirect me to receivers details page so i do imps on same account and do click submit . it's shows payment failed the. i contacted your support they let me need to wait for resolution till now there is now resolution.

dear ggbet if you cannot solve my issue by yourself atleast give contact details of payment provider that's it.

and please let me know how do i close my account on ggbet. it's not big money as i deposit and make huge money with ggbet but it's time to do safe our money as you are not able to do solve deposit issue which i got and now i am scary for making deposit there.

thanks

i also make complaint about deposits on 14 may at casinoguru in which 10000 deposit were credited and 11000 still no news about it now it's time to leave this site for forever.

Dear Arbaz143,

We noted that in the bank statement you provided us, the description of transaction 413713737177 states it's a "monthlysubscription". A deposit on our site is not a monthly subscription, so it appears that this payment confirmation may not be related to our project. Specifically, your statement also shows debits of 3000 and 1500, which correspond to successful deposits on the site, but the description of these transactions is also strange, for example "GroceryandPR", which seems more like a payment at a grocery store. We kindly ask you to please double-check if the deposits were indeed made from the account you are providing to us.

while doing transaction of imps it's shows various type of remarks i just suddenly click on monthly subscription remarks which by mistake it's not a monthly subscription nor any other payment if it was an monthly subscription it will have different bank account not from sites. common sense left the chat dear ggbet

Dear GGbet team,

I acknowledge your perspective, the transaction description may seem unusual, however, it is not a critical factor as the primary concern is the absence of funds. As long as the account number, transaction number, and all other pertinent details are accurately provided, the transaction description is of minimal importance.

What information have you received from your payment provider about the transaction 413713737177?

Dear Arbaz143,

Can you please furnish us with a transaction confirmation for transaction 413713737177 from your bank to verify the successful completion of the transaction?

You should be able to retrieve this from your online banking account.

yes it's successfully completed what should i send for proof of completion dear casinoguru team

Dear Arbaz143,

An option to get a payment or transaction confirmation is available in most bank's Internet banking.

Here are some examples...

When you click or select the transaction 413713737177 it should give you the option if you would like to create a PDF for it. This PDF would be helpful so that the casino can further investigate it with the payment provider. If you don't have such an option in your internet banking, you can ask your bank to provide the transaction confirmation in PDF format.

dear ggbet actually i don't have internet banking it's and mobile banking and in which app doesn't allow for screenshot

Dear Arbaz143,

As per the previous response from GGbet team, there were 9 failed deposit attempts.

Deposits of 1500.00 INR via UPI, credited at 09:17:46 (UTC) and 3000.00 INR via UPI, credited at 14:14:52 (UTC) were successful, but the disputed deposit of 5500.00 INR was not received at the casino end, so it needs to be determined whether this payment was really sent or processed from your bank account and where it got stuck.

Please request the transaction 413713737177 confirmation in PDF format from your bank, so that the casino can investigate it further with their payment provider.

seee

Dear Arbaz143,

You have previously sent us this payment confirmation and the relevant bank statement. We have thoroughly reviewed all possible data and all potential subcontractors without limiting ourselves to any specific method. We can confidently state that this payment does not pertain to us.

Dear Michal,

The client has previously sent us a monthly bank statement. We have rechecked the transactions made on the client's account on May 16th, compared them with the transactions made on our site on the same day, and matched the transaction data in the statement. The situation is as follows: according to the statement, the client has three debit transactions listed, totaling 1500, 3000, and 5500 INR.

Regarding our system:

1500.00 INR at 09:17:46 (UTC) - successful

3000.00 INR at 09:26:11 (UTC) - rejected

5500.00 INR at 09:45:11 (UTC) - rejected

5500.00 INR at 09:45:13 (UTC) - rejected

5500.00 INR at 09:45:13 (UTC) - rejected

5500.00 INR at 09:45:14 (UTC) - rejected

5500.00 INR at 10:00:15 (UTC) - rejected

3000.00 INR at 10:45:12 (UTC) - rejected

3000.00 INR at 10:45:12 (UTC) - rejected

3000.00 INR at 10:45:12 (UTC) - rejected

3000.00 INR at 14:14:50 (UTC) - successful

According to the client's monthly bank statement:

1. The 1500 INR transaction was indeed made on our site, debited from the client's account, and the timing matches what is indicated in our system (the statement shows the time as 14:47:41 local time for the client).
2. The 3000 INR transaction in the client's statement corresponds to one of the rejected transactions in our system. We cannot specify which one exactly, as the statement does not provide the time. However, the transaction data relates to our project, and we see that the funds for this transaction were returned to the client's account the next day. From this, we conclude that the successful 3000 INR transaction in our site is from a different bank account than the previous successful 1500 INR transaction.
3. According to the payment confirmation provided by the client here and previously to our support team, the transaction time for the 5500 INR is 13:48:20 local time for the client. Unfortunately, this time does not match any transaction in our system. The data and details also do not pertain to our project, as all possible resources have been checked. This transaction is not ours. To find the transaction and understand what actually happened, or if there was indeed an error, we need the correct payment confirmation.

Michal, we can send proofs of our statements regarding all mentioned transactions to your email if necessary.

At this moment, to resolve this case, the client needs to further check their bank accounts and debits for the 16th and provide us with the correct receipt. Together, we can resolve this issue. The client has access to the history of all transactions (as listed above) in his profile, so dear Arbaz143 can also easily verify this.

and i can surely 101% made this payment on ggbet site if you cannot able to find do send provider contact details so we can find it by ourself

Dear GGbet team,

Yes, please forward me the evidence to michal.k@casino.guru

Dear Arbaz143,

The GGbet team has informed us that they have received only 2 successful deposits from you, with all others failing to go through. Kindly request an official confirmation in PDF format from your bank regarding transaction 413713737177 to ensure that it was processed correctly. Your bank should be able to verify this information. If your bank is unable to provide the necessary confirmation, please ask for specific reasons as to why they are unable to do so. Without an official explanation from your bank, we cannot move on with your case.

It is important to understand that casinos are unable to issue refunds for funds that have not been successfully received on their end.

Actually this is fraud from them even i am got tired for contacting my money since 2 months. it's an small amount compare to deposit ratio of my deposits there and i want to close my account for forever from there that's it. now i cannot do explanation while i provide with everything even i provide with slip of payment. now i don't need to go anywhere or bank for a payment of 5500inr and asking a lot from bank.

dear ggbet help me in closing my account from here permanently.

i have just confirmed from bank on call they told me to ask from receiver for their statement as if they are denied for payment not received yet. and also confirm for any slip they told me bank doesn't provide with additional slips of transaction they told me to do provide it with banking app as i provide if they really cannot processed my deposit do close my account from there permanently i don't want to play on cheap site with cheap payment system. dear casinoguru you also know that what should needed to proof for transcation confirmation and i do provide with all what's more needed? even a color gaming site have better payment gateways.

Dear GGbet team,

Thank you for your email with information and evidence.

Dear Arbaz143,

I have received the evidence to support the casino team's statements. In order to further investigate the missing deposit. Kindly request an official confirmation in PDF format from your bank regarding transaction 413713737177 to ensure that it was processed correctly. The call you had with your bank unfortunately is not proof that can be used by the casino team. It must be in official digital or written form.

I must reiterate again, that casinos are unable to issue refunds for funds that have not been successfully received on their end. Would you return any money that you have not received?

it's enough now i already called bank they say me bank didn't provide anything in pdf or written it's only provide you with that the transaction is completed or pending or you may check it in your banking app or where you transcation done. now i want my account for closed forever from there

dear casinoguru i also want to see proof from ggbet but how ??

this type of page shows the details of the bank when i do payment screenshot is jut taken for example.

see that there is always canara bank for payment.

do help me closing my account earlier i make complaint about 2 deposits which were credited that's why i closed that complaints. this deposit also belongs to them that's why i make complaint i want resolution or close my account from here.

do send me the contact details of provider dear ggbet if you really saying truth

Dear Arbaz143,

I appreciate your email containing the video and bank statement. However, I am uncertain if this can serve as valid proof. I have reached out to the casino team to seek additional clarification on this matter.

Dear GGbet team,

I have reached out to you via email and am currently awaiting additional information. I think the payment provider should be able to offer more clarity on this matter.

Dear all,

We have submitted an additional comprehensive request to the provider for a final review of all the information we currently have. While we await their response, we will forward it to you as soon as we receive it.

Thank you dear Arbaz143, for your understanding and patience.

We would like to emphasize that we are committed to resolving this issue, and it is our top priority.

Thank you Michal, for your cooperation.

Best regards,

GG.BET

also forward me all the necessary details dear ggbet for clarification

Hello Arbaz143,

We would like to update you that due to Michal, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Michal has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Michal will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

ok

Dear Arbaz143,

An amount of 5500 INR has been credited to your account as compensation for the inconvenience caused. The amount is now available in your gaming balance.

We regret that this situation occurred. While the investigation is still ongoing and we are awaiting the provider's response on this matter, we decided to take a proactive approach and not keep our valued customer waiting for a prolonged period. Thank you for your understanding and patience.

Dear Michal,

We appreciate your active cooperation.

Best regards,

GG.BET

thanks dear michal for recovering my money and ggbet for understanding me and do add my money to my account.

thanks michal money is credited to my ggbet wallet it's not a big amount average to my deposit but there was an trust issue i am waiting for my deposit since 16 may

Dear GGbet team,

Thank you for your fair approach. I understand the issue was not really on your side in this case and we really appreciate your decision to credit the player the disputed deposit as a goodwill gesture to finally address the issue.

Dear Arbaz143,

Despite the time it took, we are pleased that we were able to help to come to a satisfactory conclusion for you, and that the missing deposit was credited to your casino account. With the complainant confirming the receipt of the funds, we are now able to mark this complaint as resolved in our system. Thank you to both parties for their collaboration. While the amount of 5500 INR may not be substantial, I would like to extend my gratitude to the GGbet team for their generous gesture.

Please do not hesitate to contact us Arbaz143 if you encounter any problems with this or any other casino in the future. We will do our best to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.

Thank you in advance for your time. 

Best regards,

Michal

Casino Guru